HBO Max bug tracker: Reported or officially acknowledged issues, pending improvements, & development status [Cont. updated]
Here’s what this tracker is about in a quick video
New updates are being added at the bottom of this story…….
Original story (published on June 5, 2021) follows:
Given the huge number of streaming services these days, a service must include exclusive shows and movies people can’t stand to miss to survive the video streaming wars.
And this is where HBO Max shines. Sure, HBO Max does have a smaller library than other services, but its base collection can’t be easily beaten.
With critically acclaimed recently released shows like Friends: The Reunion, Raised by Wolves, Love Life, Made for Love, and Veneno, it’s pretty clear that subscribers aren’t going to run out of great HBO exclusives any time soon.
Subscribers can literally use almost every available platform be it Android, Android TV, Apple TV, Chromecast, iOS, PlayStation 4, Xbox One, or Samsung smart TV platforms to watch their favorite stuff to their heart’s content.
And as for Mac, Windows, and Chromebook users, one can always use the desktop web player.
Being such a widely used service that’s available on almost every possible platform means that there are new bugs and issues popping up every now and then.
Obviously, it isn’t easy to keep track of bugs that have been acknowledged or fixed and those that are still pending acknowledgment.
Therefore, on this bug tracker, we will be tracking the status of all existing HBO Max bugs and issues to the best of our abilities in order to help you save time.
There are also improvements suggested by users that occasionally get scooped up by the HBO Max devs if they gather enough requests. We will be tracking those here too.
The bug tracker will be updated regularly with new bugs or when there is any development on existing bugs, issues, or pending improvements on HBO Max so stay tuned.
Click/tap to view older updates
Update 1 (June 7)
03:45 pm (IST): Apparently, the subtitles issue with Gomorrah on HBO Max has finally been fixed according to HBO’s Andy Forssell on Twitter. Head here for the full story.
Update 2 (June 8)
02:15 pm (IST): HBO app on Samsung TVs reportedly ‘breaks the system’s remote’s conventions.’ The play/pause button brings up options about using Samsung’s “Bixby” voice features.
Thankfully, HBO Max exec. says that they’re working on a fix for the issue and it should be released as early as the next build.
02:25 pm (IST): HBO is reportedly not working properly on Roku and trying to play videos takes users back to the home screen. HBO has the following to say regarding the issue:
Hi, we are aware of this and have a work-around you can try if uninstalling and reinstalling HBO Max from the Roku Streaming Channels store does not help. Please DM us for more details. Thanks.
Update 3 (June 9)
12:13 pm (IST): HBO Max has once again enabled the Apple TV native player support after receiving a lot of complaints from users regarding the same. Head here for more details on the matter.
Update 4 (June 11)
11:49 am (IST): Apparently, HBO Max is still working on fixing the captions issue with Gomorrah season 4 according to official support. More details here.
08:40 pm (IST): It seems that some HBO Max subscribers users are experiencing issues with Dolby Atmos and Dolby Vision on Amazon Firestick 4K. HBO Max Help has now said that they are investigating the said issues.
Update 5 (June 12)
12:13 pm (IST): HBO Max support has confirmed that they’re aware of some issues on consoles including the ‘Oops something went wrong’ message after the credits start and the next episode box pops up and are working to fix them.
Apart from that, the team has also confirmed that they’re going to release an update for the Roku app to address the auto-logout bug and have also claimed that they’re aware of the cursor bug on Macs.
Update 6 (June 14)
07:00 pm (IST): 1. HBO Max app on PS4 doesn’t allow users to look at the entire queue at once on TV but thankfully, a fix is coming soon for the issue.
2. Some The Batman (2004) episodes are missing on HBO Max and a company executive has responded that they currently do not have the rights to stream them.
3. Some Android 11 users report that bad scaling cuts off the subtitle button as well as moves the video really far right on the screen. Thankfully, HBO team is aware of the cut-off and is working on a player redesign.
Update 7 (June 18)
10:58 am (IST): HBO Max has sent out a spam email to thousands of its subscribers, an email with the subject “Integration Test Email #1.” This has caused quite the stir online and you can learn more on that here.
Update 8 (June 21)
11:50 am (IST): Many HBO Max users have been reporting that the audio description does not turn off even after manually toggling off the feature.
The support team has confirmed that they’re aware of the issue on Android TVs and are working on a fix.
We are aware that some users are having difficulties with audio and audio description on Android TVs and working towards a resolution now. (Source)
Update 9 (June 22)
03:50 pm (IST): Several Google Chromecast users have started reporting (1, 2, 3, 4, 5, 6, 7) that they are an ‘error 905’ message while streaming Last Week Tonight on the HBO Max application. The majority of users experiencing the problem have the Chromecast Ultra model.
HBO Max’s support team confirmed that they fixed the issue earlier this month but it seems that many users continue to face the issue.
Update 10 (June 23)
07:15 pm (IST): It seems users of the Samsung smart TVs are facing the playback issues with HBO Max where the app keeps freezing or crashing but the same is being investigated. More details here.
Update 11 (June 24)
12:30 pm (IST): HBO Max subscribers are having trouble logging in on Xfinity boxes as per several reports. HBO Max on Twitter says that they’re aware of the issue and are working on a fix.
12:50 pm (IST): Several PS5 users are running into the ‘Oops! Something went wrong’ error on the HBO Max app. HBO is already working on a fix.
01:00 pm (IST): Some users report that no subtitles are available for Gomorrah Season 4, episode 7 onwards when streaming from Pixel or MacBook to Chromecast. But it’s available for earlier episodes/seasons. HBO says that the issue has now been resolved.
Update 12 (June 26)
07:30 pm (IST): According to a recent report from Twitter, HBO Max has fixed the issue where users were unable to stream content on the Comcast box (X1 devices).
Hey, thanks so much for your patience as we’ve investigated this issue. We just released an update for X1 devices that should help you stream smoothly again – can you please try streaming again and letting us know if you continue to run into trouble? Thanks. ^SL
Update 13 (June 28)
11:43 pm (IST): Some users are reporting that the HBO Max app is returning them to the home screen when they’re trying to play anything. HBO just released an update to resolve it though.
Update 14 (July 02)
08:25 pm (IST): HBO Max users are still facing the issue where the subtitles alignment is making the content unwatchable. It seems that this issue has been inconveniencing users for quite some time now.
Update 15 (July 06)
06:20 pm (IST): HBO Max support has acknowledged that there is an issue with Doctor Who Season 12 Episode 10 at the 31:52 mark and the same is being looked into by the relevant team.
Thanks for the info. It was enough of an approximation to locate the problem at 31:52. We were able to duplicate the issue. We have passed this on to our team to resolve it and we will update you once it is resolved. Thanks. ^SL
06:25 pm (IST): The issue where the HBO Max app freezes and crashes back to the home screen on Roku devices is still troubling many users. Check out the complete coverage by heading here.
Update 16 (July 08)
06:46 pm (IST): The ‘Oops! Something went wrong’ issue that has been affecting HBO Max across several platforms has been fixed. Head here for details.
08:02 pm (IST): Reports now indicate that users of the HBO Max service are unable to update the app on their Samsung Smart TVs. For more on this issue, check out our coverage of the same here.
Update 17 (July 09)
11:05 am (IST): HBO Max users now report that the autoplay feature appears to be broken as the service repeats the same episode instead of going to the next one. The company says it is aware of this and is working on a solution. More on this here.
Update 18 (July 10)
09:05 am (IST): The autoplay feature has been fixed according to a recent tweet from HBO MAX Help on Twitter. More on that here. They’ve also acknowledged the missing subtitles from Gossip Girl.
Update 19 (July 12)
11:55 am (IST): HBO Max support has confirmed that they’re aware of the audio and video sync issues with Rush Hour 2 and are working on a fix for it.
we’re aware that some of our users are experiencing a sync issue with Rush Hour 2 and are working to get this resolved as soon as possible. (Source)
Update 20 (July 13)
03:19 pm (IST): The streaming service’s support team has confrimed that they’re aware that Gomorrah is only available in the dubbed version. A fix is in the works but there’s no ETA.
We’re aware that it’s currently only showing the dubbed version of Gomorrah. We’ve escalated this issue and a resolution is in the works. (Source)
Update 21 (July 15)
03:24 pm (IST): Those who’re facing the cursor bug wherein the cursor does not disappear while the media is playing are suggested to switch browsers as a temporary workaround by HBO Max support.
We’re aware of the cursor issue and appreciate your patience while we work on a fix – switching browsers should work as a temporary workaround. (Source)
Update 22 (July 17)
01:24 pm (IST): Just in case you’re trying to figure out how to access the HBO Max app on your LG TV, please be informed that you need a streaming device for doing so. Here is what LG support USA has to say regarding this:
Thanks for reaching out. Since HBO has not provided an app that is compatible with LG Smart TVs, you need to connect a streaming device to the TV that is compatible with HBO Max in order to view that content.
And here’s what HBO Max support says:
Hi, thank you for contacting us. HBO Max isn’t available on LG Smart TVs right now, but we’re working to make HBO Max available on as many devices as possible. Stay tuned for updates.
For a list of supported devices, visit https://hbom.ax/3wMdpz0. Thanks.
Update 23 (July 20)
11:35 pm (IST): 1. Some HBO Max subscribers are getting an “Oops something went wrong. Service code: H-4addca-39-877f-48bd-a474-ed0acffb7888” error when trying to watch Wonder Woman ’84 to which HBO Max has responded that they’re aware of the issue.
2. Some users have reported that they don’t see any closed captions for S2E3 of Doom Patrol to which HBO Max responded by saying that the issue has now been resolved.
Update 24 (July 22)
02:14 pm (IST): The HBO Max app crash issues on Roku devices have now been acknowledged and a fix is in the works. Head here for details.
02:14 pm (IST): HBO Max casting issues on Android and iOS have been present for quite some time now and an official statement on the fix is yet to materialize. Details here.
Update 25 (July 24)
03:57 pm (IST): It seems that HBO Max subscribers have started noticing that the content buffers a lot or the app freezes more often than not as highlighted by Redditors on this thread and even by several Android users on the Play Store.
05:50 pm (IST): When subscribed through iTunes to HBO Max, users are not able to restore their purchases on the app.
Instead, they get the “Sorry we can’t reach iTunes right now. Please try again later” error. The company says they are aware of the issue.
Update 26 (July 27)
06:30 pm (IST): A recent Bloomberg report has highlight that HBO Max users, particularly those with Roku devices, are pretty unhappy with the user experience due to the constant crashing, freezing, and more issues. More on that here.
Update 27 (July 30)
10:50 am (IST): Roku has acknowledged an issue with a mislabeled Scooby-Doo episode, noting that they’re working on a resolution. The company also notes that the bug causing users to not be able to access the platform has been resolved.
Update 28 (July 31)
12:05 am (IST): It’s been nearly a month since users started facing issues with Rush Hour 2 on HBO Max, however, the problem has still not been fixed. The company’s support team has confirmed that they’re still working on fixing it.
We’re aware of an audio sync problem with “Rush Hour 2” and are still working on resolving this issue. (Source)
Update 29 (August 02)
01:05 pm (IST): The HBO Max crashing issue on Roku devices now has an officially recommended workaround. Head here to know more.
Update 30 (August 05)
04:15 pm (IST): HBO Max help has once again confirmed they’re still working to fix the audio issue with Rush Hour 2 and hope that a fix will be out “soon”. But there’s no ETA, yet again.
Update 31 (August 09)
12:11 pm (IST): An affected user on the community forum has brought forward a few suggestions that should see affected Samsung TV owners be able to update their HBO Max app on their TVs.
We can’t speak to the effectiveness of this workaround but we shall be sure to report back as soon as we get feedback from affected users so stay tuned.
Update 32 (August 10)
IST: 12:43 pm: Now, HBO Max has come out to offer an official workaround to this issue, a workaround that involves resetting the Smart Hub
If you’re using a Samsung Smart TV, we can suggest you try a Smart Hub reset (which also clears all apps and settings) and then after the TV reboots, try installing the HBO Max app first, before the TV starts downloading updates to the internal apps. Thanks. ^SL
IST: 12:51 pm: HBO Max now says it is aware of the bug afflicting a number of smart devices, an issue causing problems when users try to fast forward or rewind shows.
Hi there, we’re aware at this time of the FF & RW issues on some devices and we’re working to get this resolved. In the meantime we recommend updating the app and your Samsung TV software to hopefully help with the glitching. Let us know if you need further help! ^GB
Update 33 (August 13)
IST: 05:20 pm: HBO Max subscribers would be pleased to know that the company is working on developing a brand new application after receiving feedback about the various bugs and issues with the existing app. More details here.
Update 34 (August 16)
IST: 01:34 pm: New reports now indicate that HBO Max plans to completely overhaul the buggy Apple TV app by the end of the year. More on that here.
Update 35 (August 20)
IST: 05:40 pm: HBO Max subscribers who’re getting the ‘Service Code: H-817ec5e1-d4e1-4eff-81e8-91e170301cce’ error can try clearing the cache and restarting their browser to fix the problem according to HBO Max Help.
Update 36 (August 21)
IST: 05:36 pm: The bug with Audio Descriptions is still haunting users several weeks after it popped up. HBO Max support claims that a they’re working to get this fixed “soon,” but that does not seem to be the case.
Wanted to let you know our team is aware and working to get this fixed soon. (Source)
Update 37 (August 23)
IST: 05:53 pm: YouTube has confirmed that it is working on a fix for a bug that’s preventing HBO Max subscribers from using their YouTube TV credentials to access the app.
Thanks for reaching out – we’ve seen similar reports from other members about issues accessing the HBO Max app using their YouTube TV credentials. Note that our team is already looking into it. (Source)
Update 38 (August 24)
IST: 01:26 pm: A section of HBO Max subscribers not that Season 4 of Search Party is suddenly missing from the platform.
Now, HBO Max Help says they are aware of this issue and are currently looking into it.
Hey there, we hear you! Our team is aware of the issue and are currently looking into it. We appreciate your patience as we do what we can to correct this. Thanks! ^GB
Update 40 (August 28)
IST: 06:08 pm: HBO Max is now again urging users to update the app and their Roku devices to fix the issue where Roku dashboards the app when trying to load/resume a show or movie.
Update 41 (September 02)
IST: 06:17 pm: Army Of Darkness on HBO Max is not playing as per subscribers as it throws an error message every time it is clicked. HBO says that they’re aware of the problem and are working to resolve it as quickly as possible.
Update 42 (September 14)
IST: 07:30 pm: YouTube TV users who are subscribed to HBO Max report that HBO occasionally forgets that they are subscribed to the service. The issue is yet to be acknowledged by HBO and YouTube TV.
In the meantime, you can try the workaround mentioned here.
Update 43 (September 21)
IST: 06:08 pm: Reports on the NVIDIA community suggest that many Shield TV users aren’t able to play shows with Dolby Atmos audio on HBO Max as the Shield TV only outputs DD+ 5.1. An NVIDIA staff member stated that they passed the info to the HBO Max team.
Update 44 (September 24)
IST: 12:01 pm: Well, following a recent update (version 50.45) of the HBO Max app on Roku, users report that the crashing issues have been resolved and the platform works more seamlessly now.
Update 45 (September 29)
IST: 12:03 pm: Reports from HBO Max subscribers indicate that the Looney Tunes season timeline is not numbered right as there are two Season 20s and number 14 is missing.
HBO Max Help says they’re aware of this and are working hard to resolve it.
Hi Michael, thank you for bringing this to our attention. We are working hard to resolve this. Feel free to check for updates, and we appreciate your patience, thank you. ^UW
Update 46 (October 07)
IST: 04:44 pm: Apparently, the latest update for the HBO Max app on Roku devices improves the user experience on the platform. More details here.
Update 47 (October 18)
IST: 05:30 pm: Responding to a user’s complaint regarding the Spanish subtitles missing for Doom Patrol’s latest episode, the support team claimed that they’ll pass on the info to the rest of their team.
Update 48 (October 22)
IST: 04:46 pm: A staff member on NVIDIA Shield’s community forums confirmed that a fix for the Dolby Atmos bug with HBO Max on the Shield TV should be out by the end of the month.
The cause of this issue appears to be changes related to naming in exoplayer which changed the strings that represent atmos support. HBO is working on resolving the disconnect and hopes to deploy the fix by mid to end of October. (Source)
Update 49 (October 26)
IST: 05:20 pm: HBO Max is coming to Europe, but many former HBO Nordic users are reporting problems trying to switch to the HBO Max annual subscription plan.
According to the reports (1, 2, 3, 4, 5, 6), when trying to contract the annual subscription of HBO Max, the system throws an error and the operation cannot be done.
HBO Max Nordic support confirmed that the company is aware of the problem. Currently, they are working on the fix. They seek to have it fixed on this same day (evening).
Update 50 (October 29)
IST: 06:20 pm: Many HBO Max subscribers are saying that the subtitles are placed almost in the center of the screen. This is really frustrating for many since subs are now interfering with the video.
HBO Max has acknowledged the issue and said they are looking into it. However, there is no fix for the ETA.
Hey Mikko, thanks for reaching out. Our team is aware of this issue and is looking into this. We hope to have more updates soon, sorry for the inconvenience.
Update 51 (November 01)
05:57 pm (IST): HBO Max confirmed that they fixed the issue where Nordic users were facing issues trying to switch to the HBO Max annual subscription plan.
Should be fix now! Can you try again please? (Source)
Update 52 (November 05)
1:23 pm (IST): The fix for the audio output issue that plagued HBO Max users has rolled out in the latest HBO max app. 184.108.40.206.
4:40 pm (IST): HBO Max subscribers who are facing issues while adding their accounts on the Hulu app may find some solace in the fact that Hulu is aware and working on a fix for the problem. Head here for the full story.
Update 53 (November 09)
10:40 am (IST): HBO Max has come out to acknowledge an issue with Insecure Season 5 Episode 3 saying they’re working to fix it. More on that here.
Update 54 (November 15)
06:40 pm (IST): HBO Max confirmed they are aware of the missing minutes in the new ew season episode of Final Space. The missing English subtitles for the latest episodes of Succession and Curb Your Enthusiasm issue is also acknowledged.
Update 55 (November 25)
05:49 pm (IST): HBO Max’s Nordic team confirmed they are aware of an issue where the new episodes of ‘The Sex Lives of College Girls’ aren’t available yet.
Hey Elle, we’re experiencing some difficulties with the new episode. Our team is working hard to fix it. Sorry for the delay. (Source)
Update 56 (December 04)
09:50 am (IST): Some users reported that the latest episode of Young Justice is not available on the HBO Max. Support team confirmed this bug and said they are working on it.
Update 57 (December 06)
05:10 pm (IST): It appears that the bug that was causing HBO Max to crash on Roku devices is yet to be addressed completely as recent reports indicate that some users are still facing the problem.
Update 58 (December 09)
12:02 pm (IST): HBO Max users now report that The Invisible Line repeats Episode 5 in Episode 6. This, HBO says, is being looked into.
Update 59 (December 15)
05:43 pm (IST): HBO Max support has acknowledged the issue where Harry Potter and the Philosopher’s Stone movie is disappeared from the platform and the team is working to resolve it.
Update 60 (December 22)
01:49 pm (IST): Some users are now complaining that the HBO Max app is not working or showing a black screen on Android TV after recent app update. More on that here.
Update 61 (December 24)
04:35 pm (IST): HBO Max subscribers who are having trouble with their subscriptions not being valid on YouTube TV may be pleased to know that the issue is under investigation by the folks over at YouTube. More on this here.
Update 62 (December 30)
07:12 pm (IST): HBO Max app is now getting a new update that can be identified with version 50.63.1. The update fixes the freezing issue on Nvidia Shield TV.
Update 63 (January 03, 2022)
12:34 pm (IST): HBO Max Help now confirms that they’re aware of the issue where Def Comedy Jam subtitles says “NIGGER” instead of “NIGGA”.
Update 64 (January 05, 2022)
12:34 pm (IST): Fresh reports on Twitter and Downdetector indicate that HBO Max is down and not working for many subscribers.
HBOmax is down. @hbomax pls fix this. I have 2 days with this “trouble” #HBOMax (Source)
@hbomax your streaming has been down for the last 10 min…. (Source)
The company is yet to acknowledge the outage.
12:44 pm (IST): Since several weeks ago, some users suffer from a subtitle positioning issue where they are located too high) or are jumping around the screen.
For the moment, there is no official company acknowledgment of this glitch.
Update 65 (January 08, 2022)
09:46 am (IST): HBO Max acknowledges the issue where Spanish subtitles are missing for some shows such as Pretty Little Liars, TBBT, and others.
Moreover, the team is also working on a fix for the subtitle positioning issue. However, no ETA has been provided for both of these issues as to when they’ll be actually fixed.
Update 66 (January 10, 2022)
11:04 am (IST): In the middle of the launch of season 2 of the Euphoria series, the HBO Max app is crashing for many users. At the moment, there is no official acknowledgment from HBO on the matter.
01:15 pm (IST): The issue with the HBO Max app crashing with the launch of season 2 of the Euphoria series has been resolved. More on that here.
Update 67 (January 13, 2022)
01:15 am (IST): A section of users is now reporting (1, 2, 3, 4) an issue where the latest episode of Hard Knocks stops at a certain time making the show unwatchable on HBO Max. This issue is yet to be acknowledged.
Update 68 (January 14, 2022)
02:02 pm (IST): HBO Max support has confirmed that they are aware of the issue with Hard Knocks and are working on a fix.
Update 69 (January 17, 2022)
10:12 am (IST): HBO Max acknowledged the issue where Selena & Chef recipes of Season 2 are not loading properly and said that they are working on a fix. However, no ETA for fix has been provided.
Update 70 (January 28, 2022)
5:00 pm (IST): Some HBO Max users say that they are getting a ‘Can’t Play title’ error message when they try to change anything. HBO has acknowledged the issue but there is no fix in sight.
Update 70 (February 05, 2022)
10:47 am (IST): HBO Max has addressed the issue where some users aren’t able to watch the new episodes of some shows. Users say that they are getting kicked back to the home screen when they click on a new episode.
Update 71 (February 07, 2022)
11:28 am (IST): HBO Max Help acknowledged the issue where audio is not correctly syncing with video in Babylon 5. Support says that they are working to resolve it, however, no ETA for a fix has been provided.
Update 72 (February 16, 2022)
11:18 am (IST): A section of HBO Max app users is now reporting crashing issues when watching Euphoria season 2. Moreover, HBO Max support has addressed this issue and they are working to resolve it.
Update 73 (February 28, 2022)
08:55 am (IST): HBO Max was briefly down and not working earlier today. However, the service seems to be functional again. More details here.
10:56 am (IST): HBO Max support has also assured its users that the outage issues with their app have now been resolved.
Update 74 (March 09, 2022)
03:00 pm (IST): HBO Max subscribers who watch on Xbox are complaining about low or poor video quality issues on the Xbox. Head here to read on.
06:12 pm (IST): Drive My Car closed captions are not working properly. Subtitles suddenly disappear or never appear. Sometimes they are also out of sync with the image.
The HBO Max team is aware of the issue and working on a fix, but there is no ETA for it yet.
Update 75 (March 28, 2022)
07:07 pm (IST): HBO Max support has informed players that the issue with Drive My Car subtitles has now been fixed.
Update 76 (April 8, 2022)
05:36 pm (IST): HBO Max app on Apple TV is getting a new update with performance and stability improvements.
Update 77 (April 19, 2022)
10:00 am (IST): HBO Max subscribers say the play button is not working or has disappeared. More on that here.
Update 78 (April 20, 2022)
06:20 pm (IST): Some users reported issues where HBO Max is not loading or showing three dots on Roku. However, a Roku employee has confirmed that this issue has been resolved.
Update 79 (April 28, 2022)
02:01 pm (IST): Many HBO Max users are now reporting (1, 2, 3, 4, 5, 6) that multiple shows are missing from the platform. Users say that the shows are being removed from the continue watching queue and search tool.
However, the support team on Twitter has confirmed that the issue with search function on the app and website has now been resolved.
Update 80 (May 3, 2022)
09:39 am (IST): HBO Max support on Twitter has acknowledged the issue where users are getting content not available error message. Moreover, they are working to resolve this issue.
Update 81 (May 9, 2022)
06:34 pm (IST): Many HBO Max users are now reporting (1, 2, 3, 4, 5, 6, 7, 8, 9) that the language on the shows is randomly changing to Spanish.
Unfortunately, HBO Max has not acknowledged this issue and we will keep tabs on the latest developments and post and update as and when anything noteworthy comes up.
Update 82 (May 10, 2022)
18:39 pm (IST): Some users are now reporting (1, 2) an issue where autoplay is causing episodes to start from the end. Fortunately, HBO Max support has acknowledged the issue and said that they are investigating it.
Update 83 (May 11, 2022)
09:38 am (IST): Hulu has acknowledged the issue where ‘The Matrix Resurrections’ is missing or unavailable to watch. Moreover, the support team is working to resolve it.
Update 84 (May 16, 2022)
07:04 pm (IST): HBO Max users on Roku devices report that Dolby Vision standard is not working. Most reports are from users whose Roku devices are on v11.0.0 firmware, but there are also affected users on v10.5 firmware.
Update 85 (May 30, 2022)
09:53 am (IST): HBO Max support has acknowledged the issue where original audio is missing for Navalny and it’s only available in Spanish. Moreover, the team is currently working to resolve it.
Update 86 (June 2, 2022)
09:34 am (IST): Users are now reporting an issue where Crouching Tiger, Hidden Dragon is only available in Spanish audio. Luckily, HBO Max support has acknowledged the issue and said that they are investigating it.
Update 87 (July 4, 2022)
10:26 am (IST): Many HBO Max users are now reporting (1, 2) that the original audio is missing on ‘The Raid 2’ movie and it it is only available in Spanish.
Fortunately, HBO Max support has acknowledged the issue and said that they are working to resolve it. However, they did not provide any ETA for the fix.
Update 88 (July 11, 2022)
4:24 pm (IST): Some HBO Max users are facing an issue where the autoplay feature is starting the next episode of a show before the current episode ends (1, 2, 3, 4, 5). The issue has been acknowledged.
Update 89 (July 27, 2022)
18:27 pm (IST): The HBO Max black screen issue is still present more than half a year after the first related reports surfaced, and it’s not limited to Android TV.
18:27 pm (IST): HBO Max users are still experiencing crashing issues on Roku devices.
Update 90 (August 22, 2022)
09:23 am (IST): Currently many HBO Max users are facing an issue where the app is crashing when trying to watch the first ‘House of the Dragon’ episode.
HBO Max team is aware of the issue and there are some workarounds you can try. You can check all the details here.
09:23 am (IST): The premiere of the highly anticipated ‘House of the Dragon’ first episode is also crashing on Crave, the Canadian streaming service (1, 2, 3).
There is no official acknowledgment from Crave team yet.
Update 91 (August 31, 2022)
10:28 am (IST): Many HBO Max subscribers are now reporting (1, 2, 3, 4, 5, 6, 7, 8, 9) that ‘Shuffle’ feature is not working or missing for them on Roku and Fire TV.
Fortunately, HBO Max support didn’t take too long to acknowledge the issue and they are working to resolve it. However, there’s no ETA for the fix.
Hi there, we appreciate you reaching out! Our team is aware that the shuffle feature is not working properly on some devices and are looking into a solution. We appreciate your patience. ^LB (Source)
03:25 pm (IST): Many Spectrum users are now reporting an issue where HBO Max subscription included in their paid plan is showing as ‘expired’. More on that here.
Update 92 (September 02, 2022)
11:56 am (IST): Many users are now reporting (1, 2) that the Harry Potter saga has been removed from HBO Max. As it turns out, HBO Max has lost Harry Potter streaming rights and they can’t offer it for now.
However, this is just for the time being and movies will eventually return back, although the exact date for the same is not yet known. In the meantime, users can watch the complete Harry Potter saga on Peacock.
Update 93 (October 10, 2022)
12:20 pm (IST): Some HBO Max subscribers have recently been reporting (1,2) an issue where they are unable to use the Picture-in-picture (PiP) mode on their iOS devices.
As the issue is yet to be acknowledged by the developers, you can try these workarounds for a potential fix.
Downloading the movie or episode of a show and viewing that show or movie through the downloads tab instead of any other tab will allow anything to go into PiP mode.
deleteing and reinstalling the app seems to have fixed the issue for me, try that
Update 94 (October 14, 2022)
12:20 pm (IST): Many HBO Max subscribers are now facing streaming quality (stuttering or lag) related issues on Xbox Series S & X after a recent update.
Some others are also mentioning an issue where the streaming in 4K is not available for them.
Fortunately, HBO Max support didn’t take too long to acknowledge these issue. More on that here.
Update 95 (November 14, 2022)
12:15 pm (IST): Its been over an year since the issue was acknowledged, yet HBO Max users are still (1,2) experiencing the problem where the ‘Can’t Play Title’ error keeps popping up.
Update 96 (November 16, 2022)
02:44 pm (IST): Many users (1,2,3,4) have been reporting an issue where the HBO Max show ‘Real Time with Bill Maher’ is not available to watch and is rather sending them a ‘Content not available’ error code.
Update 97 (November 18, 2022)
03:53 pm (IST): Many HBO Max users on iPad are now reporting (1, 2) that they are unable to log into the app and keep getting ‘we want to keep your info safe’ error.
Update 98 (November 22, 2022)
06:13 pm (IST): Here’s an inconvenient temporary workaround for the people getting the ‘can’t play title’ error on Roku.
I finally found a workaround. I watched it on my iPhone and then broadcast it to my Roku TV so that way at least I could still see it on the big screen and I think so high definition I don’t know or whatever but that was my workaround.
Update 99 (November 23, 2022)
03:20 pm (IST): Some HBO Max users with OptimumTV subscription are reporting (1, 2) that they are currently unable to access the content and get a message saying that their subscription has expired.
Update 100 (November 24, 2022)
01:26 pm (IST): Several HBO Max users are reporting that they are getting ‘Can’t play title’ error on Apple TV 4K devices. For more info and temporary workaround, head here.
Update 101 (November 25, 2022)
05:05 pm (IST): Some users (1,2,3) are now reporting an issue where they are getting ads even after subscribing for the no-ads plan.
Update 102 (November 28, 2022)
01:02 pm (IST): Several HBO Max users report that their downloads do not show up when they go offline or turn on Airplane mode (1,2,3,4,5,6).
Update 103 (November 29, 2022)
01:00 pm (IST): Fresh reports (1,2,3) suggest that HBO Max users are still experiencing the issue where the content language randomly changes to Spanish.
It’s worth noting that it has been over 6 months since the bug was first reported but the team is yet to acknowledge it.
Update 104 (December 1, 2022)
02:00 pm (IST): HBO Max users (1,2) have been reporting an issue where they are getting the ‘Sorry, HBO Max is not available yet in your region’ error message when trying to watch content.
Suddenly, in the middle of watching a show today it booted me out and not gives a “sorry, HBOMax is not available yet in your region” error message when I open the app. Again, this wasn’t an issue until suddenly today.
Update 105 (December 8, 2022)
11:50 am (IST): Some HBO Max subscribers are reporting an issue (1,2) where they are getting an ‘unhandled exception’ error when they try to log in to the app.
Its coming to light that Warner Bros. are combining their two streaming services Discovery+ and HBO Max. The name of the potential new platform will be ‘Max’.
Update 106 (December 13, 2022)
11:55 am (IST): HBO Originals ‘Westworld’ and ‘The Nevers’ that have been fan favorites are getting pulled from HBO Max. This decision has left many subscribers angered (1,2,3,4,5,6).
Well the fans can opt for Blu-ray DVD’s for both these series if they still want to watch it. Also, individual episodes can be purchased on iTunes, Amazon, and many other digital storefronts.
Update 107 (December 14, 2022)
03:12 pm (IST): Some HBO Max subscribers are reporting an issue (1,2,3,4) where the app is crashing on PS5 after the recent update.
Update 108 (December 16, 2022)
05:22 pm (IST): The recent HBO Max app crashing issue is not limited to PS5 users as some experience it on their PS4 consoles as well (1,2). Apparently, the app plays for about 10-20 seconds and crashes or shows an error.
Also, troubleshooting methods like uninstalling and reinstalling the app, and clearing cache don’t seem to work either.
Update 109 (December 22, 2022)
04:11 pm (IST): Some HBO Max users (1,2) are reporting an issue where the app on PS5 is not playing any audio unless set to Linear PCM format.
Update 110 (December 27, 2022)
05:38 pm (IST): Some HBO Max users on PlayStation are now reporting an issue where audio drops in and out every 15-30 seconds.
Update 111 (December 29, 2022)
01:56 pm (IST): HBO Max support has acknowledged the issue where ‘offline viewing’ is not working for some users. For more info and workarounds, head here.
Update 112 (January 02, 2023)
01:24 am (IST): Some HBO Max users (1,2,3,4) are reporting an issue where the subtitles or captions overlap each other while using the Xbox app.
Update 113 (January 13, 2023)
02:48 pm (IST): Some subscribers are unhappy after HBO Max increased the subscription price to $15.99 a month. More on that here.
Update 114 (January 16, 2023)
05:58 pm (IST): Some HBO Max subscribers on PS4 and PS5 are now reporting (1, 2, 3, 4) an issue where subtitles get automatically enabled and do not turn off. Unfortunately, the support team hasn’t yet acknowledged this issue.
Update 115 (January 18, 2023)
10:09 am (IST): According to fresh reports, the offline viewing is again broken for some users.
In a recent response to one of those affected, HBO Max has again confirmed that they are working to improve it. However, there is still no ETA for the same.
01:02 pm (IST): HBO Max subscribers have complained that the app on their consoles (PS4,PS5) keeps crashing when they try to play any type of content such as a movie, trailer, or episode. For workarounds click here.
Update 116 (January 20, 2023)
11:38 am (IST): Some HBO Max users on PS5 and PS4 are now reporting that the subtitles are stuck or keep turning on automatically after the latest update. More on that here.
Update 117 (February 1, 2023)
06:58 pm (IST): Some subscribers are not happy as HBO Max has removed shows and movies like Harry Potter, John Wick and more on a short notice. More on that here.
Update 118 (May 24, 2023)
06:09 pm (IST): Some Max users are now reporting that they are getting ‘Not available in your region’ error even in supported areas. More on that here.
Also, Some Max users are having transitioning issues on Roku. Here’s how to update the app on Roku. Also, YouTube TV is not letting subscribers login.
Update 119 (May 25, 2023)
03:00 pm (IST): Apple TV owners claim that the new Max app has borked Dolby Vision and 4K HDR video quality.
04:00 pm (IST): Some Max users are complaining about an issue where the ‘shuffle button’ is missing or has been removed.
05:10 pm (IST): Android TV owners complain that they are unable to open the Max app by pressing the HBO Max button on their remote.
Update 120 (May 26, 2023)
09:33 am (IST): Some Max users (1,2,3,4) are reporting that the subtitles are too big and cut off on screen. For more head here.
Update 121 (May 29, 2023)
06:20 pm (IST): Some users are now reporting (1, 2) that HBO MAX app on PS4 is playing some episodes in loop instead of what they want to play.
Luckily, the support team has acknowledged the problem and said that they are working to resolve it.
Hi Shawn. Thanks for reaching out. We are aware of this loop happening, and are working hard to resolve it. Thank you for your patience, and sorry for any inconvenience. (Source)
Update 122 (June 5, 2023)
07:00 pm (IST): Fresh reports suggest that the ‘Continue Watching’ feature is not working in the Max app.
|Fast forward/rewind, subtitles, Siri, remote functions broken||Apple TV||Acknowledged|
|Gomorrah season 4 captions (subtitles) not working||Possibly all platforms||Fixed|
|Language issues where shows are defaulting to Spanish||Possibly all platforms||Fix in works|
|Conjouring not working||Possibly all platforms||Unacknowledged|
|HBO Max not working||Roku||Acknowledged|
|Messed up remote controls||Samsung Smart TVs||Fix in works|
|Dolby Atmos and Dolby Vision issues||Amazon Firestick 4K||Investigating|
|Have to re-enter credentials every time||Roku||Acknowledged|
|Cursor does not hide||Macs||Workaround|
|Error: “Oops! Something went wrong”||PlayStation||Fixed|
|Subtitles button cut off||Android||Fix in the works|
|Missing The Batman (2004) episodes||Amazon Firestick 4K||Investigating|
|Can’t see entire queue||PS4||Fix in the works|
|Integration test spam mail||All platforms||Unacknowledged|
|Audio description won’t turn off||Android TV||Acknowledged|
|Error 905||Chromecast||Claimed to have been fixed, but it isnt|
|Playback issue (HBO Max app keeps freezing or crashing)||Samsung smart TVs||Investigating|
|Trouble logging in on Xfinity boxes||Xfinity boxes||Investigating|
|App crashes and takes users back to home screen on playing anything||TV||Fixed|
|Weird substitles alignment||TV||Unacknowledged|
|Broken autoplay feature||All||Fixed|
|Missing subtitles from Gossip Girl||All||Acknowledged|
|Audio and Video sync issue with Rush Hour 2||All||Acknowledged|
|Gomorrah dubbed version available only||All||Acknowledged|
|HBO Max app not available||LG TVs||Expected behavior|
|WW84 playback error||All||Acknowledged|
|Doom Patrol no closed captions||All||Acknowledged|
|HBO Max casting issues||iOS & Android||Unacknowledged|
|HBO Max cannot restore purchase through iTunes store||iOS||Acknowledged|
|HBO Max freezing then crashing on Roku devices||Roku||Still persists|
|Unable to Install HBO Max app||Samsung Smart TVs||Official workaround|
|Service Code: H-817ec5e1-d4e1-4eff-81e8-91e170301cce||Wesbite||Official workaround|
|Unable to access HBO Max app with YouTube TV credentials||All||Acknowledged|
|Missing Season 4 Search Party episodes||All||Acknowledged|
|Army Of Darkness not playing||All||Acknowledged|
|HBO Max forgets subscription||YouTube TV||Acknowledged|
|Dolby Atmos audio unsupported on NVIDIA Shield TV||NVIDIA Shield TV||Fixed|
|Looney Tunes season timeline numbered incorrectly||Roku||Acknowledged|
|Missing Spanish subtitles for Doom Patrol’s latest episode||All||Complaint passed along|
|HBO Nordic users cannot purchase the annual HBO Max subscription||All||Fixed|
|HBO Max subtitles almost in the center of the screen||All||Under investigation|
|Unable to login or connect to Hulu app||iOS||Under investigation|
|Issues streaming Insecure Season 5 Episode 3||All platforms||Acknowledged|
|Missing English subtitles for latest Succession and Curb Your Enthusiasm episodes||All platforms||Acknowledged|
|Missing minutes in the new season episode of Final Space||All platforms||Acknowledged|
|Latest episode of The Sex Lives of College Girls missing or not available||All||Acknowledged|
|Latest episode of Young Justice not available||All||Acknowledged|
|The Invisible Line Episode 5 repeated in Episode 6||All||Acknowledged|
|Harry potter and the philosopher’s stone||All||Acknowledged|
|HBO Max app not working/showing black screen||Android TV||Still persists|
|Def Comedy Jam subtitles “NIGGER” everytime a comedian says “NIGGA”||All||Acknowledged|
|Service down or not working (Outage)||All||Fixed (Feb. 28)|
|Subtitle positioning (placement too high)||All||Fix in works|
|Spanish subtitles missing for some shows||All||Fix in works|
|App crashing in the middle of Euphoria season 2 premiere||App||Fix in works|
|Hard Knocks latest episode unwatchable||All||Acknowledged|
|Selena & Chef recipes Season 2 not loading properly||Website||Acknowledged|
|Can’t play title error message||All||Fix in works|
|Unable to watch new episodes of some shows||All||Acknowledged|
|Audio not syncing with video in Babylon 5||All||Acknowledged|
|Low or poor video quality||Xbox||Unacknowledged|
|Drive My Car closed captions not working or missing||All||Fixed|
|Play button not working or missing||All||Unacknowledged|
|HBO Max app not loading or showing three dots||Roku||Fixed|
|Multiple shows are missing from search & continue watching queue||All||Fixed|
|Content not available error||Amazon Fire TV & Roku||Acknowledged|
|Language on shows randomly changing to Spanish||All||Unacknowledged (refer to update 103)|
|Autoplay causing episodes to start from end||All||Investigating|
|The Matrix Resurrections is missing or unavailable to watch||All||Acknowledged|
|Dolby Vision broken or not working on Roku devices after v11.0.0 update||Mostly Roku devices||Acknowledged|
|HBO Max app freezing||Nvidia Shield TV||Fixed|
|Original audio not available for Navalny||All||Acknowledged|
|Crouching Tiger, Hidden Dragon only available in Spanish audio||All||Acknowledged|
|The Raid 2 is only available in Spanish||All||Acknowledged|
|Autoplay starting next episode before current episode ends||All||Acknowledged|
|HBO Max app crashing when loading ‘House of the Dragon’||All||Acknowledged|
|Crave streaming service crashing during ‘House of the Dragon’ premiere||All||Unacknowledged|
|‘Shuffle’ feature not working or missing||Roku & Fire TV||Acknowledged|
|HBO Max subscription through Spectrum showing as expired||All||Acknowledged|
|Harry Potter movies missing on HBO Max||All||Temporarily removed (1, 2) / Workaround|
|Picture-in-picture mode not working||iOS||Workarounds (refer to update 93)|
|Streaming in 4K not available on HBO Max||Xbox Series S & X||Acknowledged|
|HBO Max stream stuttering or lagging||Xbox Series S & X||Acknowledged|
|Unable to login (‘We want to keep your info safe’ error)||iPad||Unacknowledged (1, 2)|
|OptimumTV subscription holders unable to access content||All||Unacknowledged (1, 2)|
|HBO Max showing ads even with no-ads subscription plan||All||Unacknowledged (1,2,3)|
|HBO Max downloads do not show up when offline or in Airplane mode||All||Unacknowledged (1,2,3)/ Workaround|
|‘Sorry, HBO Max is not available yet in your region’ error||All||Unacknowledged (1,2)|
|‘Unhandled exception’ error||All||Unacknowledged (1,2)|
|App crashing after update||PS4 & PS5||Unacknowledged / Workarounds|
|App is not playing audio on PS5||PS5||Unacknowledged (1,2)/ Workaround|
|Audio dropping in and out every 15-30 seconds||PlayStation||Unacknowledged|
|Offline viewing not working||All||Resurfaces (Workarounds)|
|Subtitles overlapping on the Xbox app||Xbox||Unacknowledged (1,2,3,4)|
|HBO Max subscription price increased to $15.99 faces backlash||All||Unacknowledged|
|Subtitles stuck or keep turning on||PS4/PS5||Unacknowledged|
|Shows & movies removed on short notice||All||Unacknowledged|
|‘Not available in your region’ error||All||Unacknowledged|
|Issues when transitioning from HBO Max to Max||All||Workarounds|
|YouTube TV not letting subscribers login||All||Workaround|
|‘Shuffle button’ missing or removed||All||Unacknowledged|
|Max app borked Dolby Vision and 4K HDR on Apple TV||Apple TV||Workaround|
|HBO Max button on Android TV remote not working after Max rebrand||Android TV||Workaround|
|Max subtitles too big and cut off on screen||All||Unacknowledged|
|Max app playing some episodes in loop instead of what the user wants to see||PS4||Acknowledged|
|Max app ‘Continue Watching’ feature is not working||All||Workarounds|
|Suggested/Official features & functions||Platform||Status|
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