HBO Max aware of playback issue (app keeps freezing or crashing) on Samsung smart TVs, investigation ongoing

Many people use the HBO Max app on devices including the Roku streaming players and Samsung smart TVs. However, these HBO Max subscribers have been going through some tough times lately.

To recall, users were facing the ‘unknown error occurred’ issue with the HBO Max app on their Roku devices. On the other hand, there’s still no word on the issue where the HBO Max app on Samsung TV messed up the remote controls.

hbo max roku crashing issue

Now, it seems users of the Samsung smart TVs are facing another issue with the HBO Max app which is related to playback.

As per multiple reports, Samsung TV users are unable to use the HBO Max app because it either keeps freezing or crashing.

Also, some users said that they have to hard reset their Samsung TV all the time in order to use the app.

(Source 1, 2, 3, 4, 5)

There are reports of users getting the ‘Oops something went wrong’ message where they have to restart the HBO Max app several times.

All in all, HBO Max subscribers are unable to use the app on the Samsung smart TVs because of the said issue.

However, it is possible that the issue might get resolved soon as it has been acknowledged officially.


HBO Max Help says that they are aware of the playback issue with Samsung smart TVs and are collecting user reports.

While it is good to see that the service provider is investigating the issue, it is unclear how long it will take to fix it.

This is because the official acknowledgement from HBO Max Help does not include any ETA for a fix.

(Source 1, 2)

That said, we will keep tracking this for further development and will provide more details when they become available.

In the meantime, you can keep an eye on our dedicated HBO Max bug tracker to get the latest updates on the topic.

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Deveshwar Bhardwaj

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.