HBO Max 'Can't Play Title' glitch yet to be fixed months after acknowledgement, support asking for more feedback

Owned by AT&T’s WarnerMedia, HBO Max is a popular subscription-based OTT platform that was launched in May of 2020. As of December of 2021, the video streaming service had over 73.8 million registered users.

But as is the case with every streaming service, subscribers do encounter some bugs and issues at times.

HBO-Max-app-inline-new

In the last few weeks, users have reported an issue where the HBO Max app was not working on Android TV while others complained about the subtitle placement being too high.

And now, HBO Max subscribers are reporting (1,2,3,4,5) another issue where they are getting a ‘Can’t Play Title. We’re having trouble playing this video. Please try again later’ error message preventing them from watching a show.

Others say that the app indicates that they are offline. Generic solutions such as clearing data and cache and reinstalling the app do not seem to make any difference either.

HBO-MAx-Can't-play-title-error-message
Click/tap to enlarge image (Source)

Can’t Play Title
I keep getting this message. I recall getting it before and in both cases I had hooked a monitor to my Mac book. Cannot remember how I got around it last time. The monitor is now disconnected, and HBO MAX was streaming perfectly fine before I hooked up the monitor. I’ve restarted, cleared caches, and everything is updated. Would someone please advise? Thank you.
(Source)

Hello, I turned on HBO Max on our Roku ONN Soundbar yesterday and received the “Can’t Play Title” prompt. App opens fine, you can search movies/shows…but nothing will play. App says it is compatible with version 10.0 or higher on my Soundbar, which it is. I also experienced sound cutting out/stopping along with the video play back freezing prior to this issue? Any thoughts? Thanks! I see others are having issues as well.
(Source)

As it turns out, HBO Max had acknowledged the issue where users are getting the ‘Can’t play title’ error on the Roku ONN Soundbar four months ago.

Hi! This is an issue we’re aware of with the Roku Soundbar. We’ve escalated this to our development team and hoping to have a resolution as quickly as we can. Thank you, HBO Max Support
(Source)

Now, the HBO Max support seems to be asking users for more feedback. We hope the developers find out the root cause of the issue and fix it as soon as possible.

In the meantime, make sure to check out our HBO Max bug tracker to check out similar issues affecting users.

Note: We have more such stories in our dedicated HBO Section so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Want to work for PiunikaWeb and enjoy best-in-industry compensation & benefits? You'll be glad to know we're hiring experienced candidates.

Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.