This story is being continuously updated….new updates are being added at the bottom…..

Original story (published on September 4, 2019) follows:

Asus ZenFone Max Pro M1 was unveiled in April 2018 and instantly became a hit in India for its affordable price tag that meant buyers scored great value for their money.

The device’s near-stock Android software experience drove its adoption levels upscale and things got even better when Asus announced an equally compelling successor in Asus ZenFone Max Pro M2 towards the end of last year.

Asus ZenFone Max Pro M2 runs stock Android

While this meant the ZenFone Max Pro M1 had now moved down the pecking order when it comes to software updates, Asus did well to invite Android Pie beta testers at the end of February 2019, a month after the beta arrived on the ZenFone Max Pro M2.

When the Pie update finally arrived, it not only brought some great new features, but it also broke some existing ones. Asus was quick to fix some of these issues, but more kept popping up as the OS rolled out in more regions across the globe.

Some users pointed out that the storage path for their photos had changed while others reported about the black lock screen problem after the Pie update.

Asus ZenFone Max Pro M1 also runs stock Android

Despite promising to work on improving the Pie update for both Asus ZenFone Max Pro M1 and Max Pro M2 and even actually rolling out bug fixes to some of the annoying issues post-Pie, newer issues keep popping up nearly after every software update.

The most recent issue is showing up after the update that combined July and August security patches to both the ZenFone Max Pro M1 and Max Pro M2. This update started rolling out a few days ago and even though it had some goodies of its own, it has also brought along one major issue.

This update downgraded my phone from Widevine l1 to l3.

why did you removed WL1 certification cant used Netflix had content why you mess up software every time you update the phone.


Apparently, both Asus ZenFone Max Pro M1 and Max Pro M2 are losing Widevine L1 certification after the update to August security patch. Instead, they end up with Widevine L3, which means they can no longer stream HD content from Netflix, Amazon Prime, and other providers.

Asus hasn’t responded to any of these reports about downgrading Widevine support from L1 to L3, but looking at the many complaints being aired on Twitter, we expect a fix to be pushed soon. We will be here to keep an eye on the developments and update this story when we get new info.

Meanwhile, you can read more about Asus-related stuff from this page.

Update 1 (August 30)

In response to some ZenFone Max Pro M1 users, a ZenTalk forum moderator has confirmed the issue of Widevine L1 certification changing to L3 after the latest FOTA update is being looked into. However, there’s no word regarding the same on Max Pro M2 as yet.

Thank you so much for reporting. This issue is now under investigation.

Update 2 (September 04)

Going by the information coming from another ZenTalk moderator, the Widevine glitch is being investigated on ZenFone Max Pro M2 as well.

We have already highlighted this issue to our developer team. Team is investigating the case.

Update 3 (Sept 06)

The update has been pulled from ZenFone Max Pro M2 devices. Complete story here.

Update 4 (Sept 06)

Widevine L1 issue on ZenFone Max Pro M1 to be addressed in the next FOTA update. Complete story here.

Update 5 (Sept 19)

The promised update fixing Widevine L1 and screen flickering on rotation on ZenFone Max Pro M2 devices is here.

Update 6 (September 03, 2020)

IST: 07:10 pm: The ZenFone Max Pro M1 is not getting rid of the Widevine L1 issue at least for some of the users. One such users took to ZenTalk forum stating that the issue still persists even after downgrading from the Android 10 beta.

A ZenTalk mod has suggested to visit an ASUS service center for assistance on the issue. See the full details here.

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Hillary Keverenge
2199 Posts

Tech has been my playground for over a decade. While the Android journey began early, it truly took flight with the revolutionary Lollipop update. Since then, it's been a parade of Android devices (with a sprinkle of iOS), culminating in a mostly happy marriage with Google's smart home ecosystem. Expect insightful articles and explorations of the ever-evolving world of Android and Google products coupled with occasional rants on the Nest smart home ecosystem.

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