![Fitbit bugs, issues, & problems tracker [Cont. updated]](https://piunikaweb.com/wp-content/uploads/2021/04/Fitbit-Logo-FI-new.jpg "Fitbit bugs, issues, & problems tracker [Cont. updated]"){kind=logo}
Discontinuation Notice: This tracker will no longer receive new information.
Fitbit has a vast portfolio of smartwatches and trackers including the Fitbit Ace, Inspire series, Charge series, and many more. While Fitbit provides support to all the trackers and smartwatches that are currently in its portfolio, it also supports some of its discontinued products.
This means that the fitness vendor provides software updates including improvements, bugfixes, and even new features to its devices. However, there are times when Fitbit trackers and smartwatches do not perform the way they are supposed to. The Fitbit community is full of bug reports and issue threads from users.
Fitbit tries to resolve most of the issues and problems by promptly assisting affected users through various troubleshooting steps and software updates. However, it is not feasible to get rid of each and every issue when it comes to software.
Thus, we will keep a tab on all the issues and problems that are or will be affecting Fitbit products. So, be sure to keep a weather eye on this tracker as we will constantly update it as and when we get new information.
The info on bugs and problems in this tracker are arranged in a table. If you want to know more about a particular bug or issue, you can check our own Fitbit section of articles. External to our website, you can check out Fitbit support on Twitter, official Fitbit community, and even the Fitbit subreddit. To keep an eye on Fitbit updates, you can check the official page for latest Fitbit updates.
Fitbit bugs, issues, and problems
| Bug/issue | Affected device(s) | Status |
| Connectivity (sync) issues | Fitbit Luxe | Fixed |
| Issue with tracking too many stairs (wrong floor count) | Fitbit Versa 3/Sense | Acknowledged |
| Notifications not coming through | Fitbit Versa 3 | Popped up again |
| Excessive battery drain due to the constant Coach app update/install | Fitbit Versa 3 | Fixed |
| SpO2 data syncing bug | Fitbit app | Fixed but still persists, as per reports |
| ‘Notification service is not running.’ error message | Fitbit app | Workaround |
| Sleep score not showing | Fitbit Versa 3 | Acknowledged (Workaround) |
| Heartrate tracking (inaccurate data) issue | Multiple devices | Unacknowledged |
| ‘Check Charger. Battery is not charging’ error | Fitbit Charge 4 | Workaround |
| Unable to stop swim tracking (clock) | Fitbit Sense | Workaround |
| Slow charging | Fitbit Versa 3 | Unacknowledged |
| Not charging, not booting (blank/black screen) or stuck on logo | Fitbit Ionic | Unacknowledged |
| Emails to Family and friends | Multiple devices | Acknowledged |
| Step Streak disappeared | Multiple devices | Acknowledged |
| Fitbit app battery draining issue | Pixel 6/6 Pro | Still persists (Workaround) |
| Sleep log not saving correct ending time | Fitbit app | Acknowledged |
| Getting active challenge limit reached error | Fitbit app | Acknowledged |
| Getting internet connection error when accessing Fitbit Gallery | Fitbit app | Unacknowledged |
| Skin Temperature Recording feature not working | Multiple devices | Fixed |
| Transcription error when trying to reply to text message using voice | Versa 3 | Fixed |
| App crashing on iOS | Fitbit app | Fixed |
| Quantified Self Beta program keeps starting from begining | Fitbit app | Escalated |
| Not working/charging and battery drain | Fitbit Charge 4 | Unacknowledged |
| Food and calorie intake not tracking | Fitbit app | Persists after 3.60 update |
| Frequent Bluetooth disconnection and data not syncing | Fitbit Charge 5 | Fixed |
| Excessive battery drain | Fitbit Charge 5 | Fix rolling out |
| Stuck at logo or black screen | Fitbit Sense | Workaround |
| Sleep and heart rate tracking not working properly | Fitbit Charge 5 | Workaround |
| Estimated Oxygen Variation graph showing inaccurate results | Fitbit app | Escalated |
| Clock face missing after v1.171.50 update | Fitbit Charge 5 | Escalated |
| Display not responding or flickering | Fitbit Luxe | Workaround |
| Connectivity or pairing issues after Android 13 update | Fitbit Charge 5 | Reportedly fixed |
| GPS Connectivity (disconnecting or not connecting) | Fitbit Charge 5, Charge 4, Versa 2, Versa 3 | Acknowledged |
| Battery drain issues | Fitbit Inspire 2 | Unacknowledged |
| Battery drain and devices stopping working after an update | Fitbit Sense | Unacknowledged |
| Step streak getting reset to zero on iOS | Fitbit app | Escalated |
| App crashing when logging or scrolling through custom food list on Android | Fitbit app | Acknowledged |
| Android app keeps showing privacy reminder | Fitbit app | Acknowledged |
| Sleep Stages & Score not recording or data missing | All devices | Unacknowledged |
| Stuck on black screen | Fitbit Inspire 2 | Escalated |
| Device bricked or stuck on Fitbit logo after recent update | Fitbit Versa 2 | Unacknowledged (refer Update 46) |
| Support for third-party apps missing | Fitbit Sense 2 & Versa 4 | Unacknowledged |
| Devices bricked after recent update | Fitbit Versa 2 | Unacknowledged |
| Heart rate and sleep tracking not working after recent update | Fitbit Versa 2 | Unacknowledged |
| Touch screen unresponsive | Fitbit Versa 2 | Unacknowledged |
| Inaccurate stats after Daylight Savings | All devices | Acknowledged |
| Servers outage (data sync services not working) | All devices | Acknowledged |
| Syncing with Galaxy Z Fold and Flip phones after Android 13 update | Fitbit Charge 5 | Fixed |
| Dark mode still missing | Fitbit app | Workaround |
| Unable to activate Fitbit Premium ‘6-months free trial’ on Pixel Watch | Fitbit app | Workaround |
| Using Google Maps app on the smartphone is not reflected on the smartwatch | Sense 2 and Versa 4 | Acknowledged |
| Snore detection feature missing despite showing in app | Sense 2 | Unacknowledged |
| Fitbit getting rid of ‘Challenges and Adventures’ | All devices | Intended Behavior |
| Heart rate sensor not working properly | Fitbit Sense 2 | Unacknowledged |
| Google Wallet not working properly | Fitbit Sense 2 and Versa 4 | Workaround |
| Replacement units for Fitbit Charge 5 devices bricked after recent update get backordered until August | Fitbit Charge 5 | Acknowledged |
| Steps data from friends missing after migrating to Google accounts | App | Acknowledged |
| Step streak missing or not showing after the latest update | App | Acknowledged |
| Fitbit app UI redesign met with backlash | App | Unacknowledged |
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Deveshwar Bhardwaj
901 Posts
I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.
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