Discontinuation Notice: This tracker will no longer receive new information.

Fitbit has a vast portfolio of smartwatches and trackers including the Fitbit Ace, Inspire series, Charge series, and many more. While Fitbit provides support to all the trackers and smartwatches that are currently in its portfolio, it also supports some of its discontinued products.

This means that the fitness vendor provides software updates including improvements, bugfixes, and even new features to its devices. However, there are times when Fitbit trackers and smartwatches do not perform the way they are supposed to. The Fitbit community is full of bug reports and issue threads from users.

Fitbit tries to resolve most of the issues and problems by promptly assisting affected users through various troubleshooting steps and software updates. However, it is not feasible to get rid of each and every issue when it comes to software.

Fitbit Sense

Thus, we will keep a tab on all the issues and problems that are or will be affecting Fitbit products. So, be sure to keep a weather eye on this tracker as we will constantly update it as and when we get new information.

The info on bugs and problems in this tracker are arranged in a table. If you want to know more about a particular bug or issue, you can check our own Fitbit section of articles. External to our website, you can check out Fitbit support on Twitter, official Fitbit community, and even the Fitbit subreddit. To keep an eye on Fitbit updates, you can check the official page for latest Fitbit updates.

Fitbit bugs, issues, and problems

Bug/issue Affected device(s) Status
Connectivity (sync) issues Fitbit Luxe Fixed
Issue with tracking too many stairs (wrong floor count) Fitbit Versa 3/Sense Acknowledged
Notifications not coming through Fitbit Versa 3 Popped up again
Excessive battery drain due to the constant Coach app update/install Fitbit Versa 3 Fixed
SpO2 data syncing bug Fitbit app Fixed but still persists, as per reports
‘Notification service is not running.’ error message Fitbit app Workaround
Sleep score not showing Fitbit Versa 3 Acknowledged (Workaround)
Heartrate tracking (inaccurate data) issue Multiple devices Unacknowledged
‘Check Charger. Battery is not charging’ error Fitbit Charge 4 Workaround
Unable to stop swim tracking (clock) Fitbit Sense Workaround
Slow charging Fitbit Versa 3 Unacknowledged
Not charging, not booting (blank/black screen) or stuck on logo Fitbit Ionic Unacknowledged
Emails to Family and friends Multiple devices Acknowledged
Step Streak disappeared Multiple devices Acknowledged
Fitbit app battery draining issue Pixel 6/6 Pro Still persists (Workaround)
Sleep log not saving correct ending time Fitbit app Acknowledged
Getting active challenge limit reached error Fitbit app Acknowledged
Getting internet connection error when accessing Fitbit Gallery Fitbit app Unacknowledged
Skin Temperature Recording feature not working Multiple devices Fixed
Transcription error when trying to reply to text message using voice Versa 3 Fixed
App crashing on iOS Fitbit app Fixed
Quantified Self Beta program keeps starting from begining Fitbit app Escalated
Not working/charging and battery drain Fitbit Charge 4 Unacknowledged
Food and calorie intake not tracking Fitbit app Persists after 3.60 update
Frequent Bluetooth disconnection and data not syncing Fitbit Charge 5 Fixed
Excessive battery drain Fitbit Charge 5 Fix rolling out
Stuck at logo or black screen Fitbit Sense Workaround
Sleep and heart rate tracking not working properly Fitbit Charge 5 Workaround
Estimated Oxygen Variation graph showing inaccurate results Fitbit app Escalated
Clock face missing after v1.171.50 update Fitbit Charge 5 Escalated
Display not responding or flickering Fitbit Luxe Workaround
Connectivity or pairing issues after Android 13 update Fitbit Charge 5 Reportedly fixed
GPS Connectivity (disconnecting or not connecting) Fitbit Charge 5, Charge 4, Versa 2, Versa 3 Acknowledged
Battery drain issues Fitbit Inspire 2 Unacknowledged 
Battery drain and devices stopping working after an update Fitbit Sense Unacknowledged
Step streak getting reset to zero on iOS Fitbit app Escalated
App crashing when logging or scrolling through custom food list on Android Fitbit app Acknowledged
Android app keeps showing privacy reminder Fitbit app Acknowledged
Sleep Stages & Score not recording or data missing All devices Unacknowledged
Stuck on black screen Fitbit Inspire 2 Escalated
Device bricked or stuck on Fitbit logo after recent update Fitbit Versa 2 Unacknowledged (refer Update 46)
Support for third-party apps missing Fitbit Sense 2 & Versa 4 Unacknowledged
Devices bricked after recent update Fitbit Versa 2 Unacknowledged
Heart rate and sleep tracking not working after recent update Fitbit Versa 2 Unacknowledged
Touch screen unresponsive Fitbit Versa 2 Unacknowledged
Inaccurate stats after Daylight Savings All devices Acknowledged
Servers outage (data sync services not working) All devices Acknowledged
Syncing with Galaxy Z Fold and Flip phones after Android 13 update Fitbit Charge 5 Fixed
Dark mode still missing Fitbit app Workaround
Unable to activate Fitbit Premium ‘6-months free trial’ on Pixel Watch Fitbit app Workaround
Using Google Maps app on the smartphone is not reflected on the smartwatch Sense 2 and Versa 4 Acknowledged
Snore detection feature missing despite showing in app Sense 2 Unacknowledged
Fitbit getting rid of ‘Challenges and Adventures’ All devices Intended Behavior
Heart rate sensor not working properly Fitbit Sense 2 Unacknowledged
Google Wallet not working properly Fitbit Sense 2 and Versa 4 Workaround
Replacement units for Fitbit Charge 5 devices bricked after recent update get backordered until August Fitbit Charge 5 Acknowledged
Steps data from friends missing after migrating to Google accounts App Acknowledged
Step streak missing or not showing after the latest update App Acknowledged
Fitbit app UI redesign met with backlash App Unacknowledged

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Deveshwar Bhardwaj
901 Posts

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.

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