Facing Asus ZenFone 6 (Asus 6z) crash / reboot problem after recent update? You may need to visit Service Center
Asus ZenFone 6 – sold as Asus 6z/Asus Zenfone 6z/Asus Zenfone 6 2019 in some regions – is Taiwanese phone maker Asus’ current year flagship which turned heads with its unconventional flip camera design. Since it hit the market, it’s been continuously updated with camera-centric updates.
Over the course of updates, features like controlling flip camera rotations with the volume key, camera Super night mode, HDR enhancements, ‘Night mode’ on Selfie, ‘Super Night mode’ on Ultra-wide camera and other kind of camera optimizations have hit Zenfone 6/Asus 6z devices.
However, one of the recently released patches (reportedly v16.1220.1906.167) has left many users complaining about problems like phone crashing, rebooting, shutting down or switching off on its own.
The update in question otherwise improved camera quality by optimizing EIS for video recording, enhanced the texture of supernight mode & reduced noise, removed evening color cast in supernight mode, fixed the flip mechanism in panorama mode, improved camera rotation stability and more.
Here’s what the looong update changelog reads:
But after receiving this recent patch, reports stating the phone hangs and randomly crashes or reboots have been populating the company’s official help forum. It takes multiple trials to turn on the device again. In fact, in wildest of the cases, the phone literally died post these frequent crash sequences.
While some of the affected users got an RMA issued others shared they were told by the Service center folks that reflashing the update fixed the issue (so it could be a bad flash). Take a look at how some of the complainants word the problem at ZenTalk forum:
The phone is frequently hanging on its own after the update. A white blank screen appears all of the sudden and switches off, tries to on multiple times like 6-7 times event after I see the home page, it again switches off. It happened me thrice a day and 15 min for the phone to be back to normal every time.
My Asus 6z which i purchased on 2nd July and updated to latest Software version.. Start Crashing Again and again. Finally permanently Dead.
Following all these complaints, recently came a statement from a Zentalk forums moderator suggesting the affected users to take their units to Asus Service Center, for the issue appears to be hardware-related, despite being triggered by a software update. Here’s what the mod said:
We have concluded that all devices with these issues must be sent in to your ASUS Service Center. It’s most probably related to hardware issue even though it started with the latest update for some customers.
There you go. Those of you who are facing the problem discussed here, head to the company’s service centers to get the issue resolved. And yes, don’t forget to share with us how it goes.
Moving on, a minor update is being pushed to ZenFone 6 devices as of today. It bumps the version from 16.1220.1906.167 to 16.1220.1906.174 and only optimizes haptic feedback.
As is usually the case with firmware updates, they’re released in batches, so the currently rolling patch may take time to make it to all ZenFone 6 units.
NOTE: For more Asus-related updates, news, bugs and issues, interested readers may head here.
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