[Announced replacement] Sprint Samsung Galaxy S10 getting LTE improvement fix, April security patch
NOTICE: We’ve created an archive of all major developments related to the Samsung Galaxy S10 lineup. We are continuously updating that page with latest S10e/S10/S10+ news so that you don’t need to search for information related to the device on daily basis. Head here to access that page.
There are new updates that have been added to the bottom of the story…
One of the largest wireless carriers in the USA, Sprint is having a big trouble lately to manage the Galaxy S10 users. Since the release of the 10th anniversary edition of Samsung Galaxy S series, Sprint customers are facing numerous network and LTE/data connection issues.
Still having network connectivity issues for my S10+. Not sure if this is @sprint or @SamsungMobileUS, but I'm really debating switching carriers and phones entirely. My phone is useless if it's not connected to WiFi. Hopefully I don't need my phone for any emergencies…
— Dylan Arwady (@dyl_pickle1224) April 15, 2019
Got a brand new Samsung Galaxy S10+ from Sprint. It wont send messages or use mobile data. When calling Sprint they said it is a known issue and the phone needs to be exchanged. No apology, no compensation. Sprint has known about this for 6 weeks! #sprintsucks #samsungs10plus
— WildMnNstar (@WildMnNstar) April 9, 2019
Sprint officially acknowledged the glitches and posted a knowledge base article in their community forums. They tried to push an intermittent bugfix update at the end of March, but it was not effective for most of the users.
The carrier also admitted the chance of potential hardware faults in some units, and suggested users to opt for RMA.
If the device just stays in permanent Voice and/or Data loss, updating the software will not help. There is no troubleshooting workaround to fix this.
If you have a device that is in permanent Voice/Data loss, you will need to exchange the device per normal policies.
Last week Sprint confirmed that a new update would be pushed on April 16. This update is aimed at solving intermittent voice or data issues. Here’s the exact words from the carrier:
4/12/2019 UPDATE: As always, Sprint and Samsung continue to closely monitor concerns about intermittent or total loss of voice or data with the Samsung Galaxy S10, S10+, and S10e handsets. There will be a software release available on Tuesday, April 16th that will prevent the device from experiencing intermittent voice or data. Please update your device as soon as this release becomes available.
And looks like they are right on their time! Samsung Galaxy S10 Plus users on Sprint network are reportedly getting a new OTA with LTE related fixes.
The full version number of this new update is G97xUSQU1ASD5; the value of x can be 0 for Galaxy S10e, 3 for Galaxy S10 and 5 for Galaxy S10+ (as seen in the screenshot). For detailed clarifications of these characters, see here.
The newest OTA update also comes with April 2019 security patch level, which makes Sprint the first US carrier to deliver the monthly security patch. To the contrary, Canadian carriers have started to distribute the March OTA merely a day ago.
Initial responses are pretty much positive after this update:
My fingerprint reading is instant. Thank you Samsung! I wonder what else under the surface it improved?? Wouldn’t been nice if it optimized other features too.
It’s worth mentioning that the recent Pie update for Galaxy S8 from Sprint also broke cellular network and/or LTE data connectivity for maximum users.
Sprint and Samsung are investigating complaints that some devices in the Galaxy S8 family are unable to connect to LTE following the DSC1 (Android Pie) update. For now, the software update has been placed on hold and cannot be downloaded. The software update will be released once more when the issues with it have been corrected.
Sprint customers were curious to notice the similarities between the issues, but a Sprint Community Manager confirmed that “the root cause is different”.
How many of you are planning to switch from Sprint due to these network issues? Let us know by commenting below.
Update 1 (April 17)
Sprint users are still facing the network glitches, even after upgrading to the build.
Read this article for further details.
Update 2 (April 19)
Sprint has officially announced to replace the Galaxy S10 units having LTE/data connection issues.
Meanwhile they pulled back the Android Pie update Galaxy Note 8 for similar bugs. Details here.
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