NOTICE: We’ve created an archive of all major developments related to the Samsung Galaxy S10 lineup. We are continuously updating that page with latest S10e/S10/S10+ news so that you don’t need to search for information related to the device on daily basis. Head here to access that page.

There are new updates that have been added to the bottom of the story…

One of the largest wireless carriers in the USA, Sprint is having a big trouble lately to manage the Galaxy S10 users. Since the release of the 10th anniversary edition of Samsung Galaxy S series, Sprint customers are facing numerous network and LTE/data connection issues.

s10+ sprint terrible network service.
byu/SuspiciousTexture ingalaxys10

Sprint officially acknowledged the glitches and posted a knowledge base article in their community forums. They tried to push an intermittent bugfix update at the end of March, but it was not effective for most of the users.

Sprint ASC8 OTA

The carrier also admitted the chance of potential hardware faults in some units, and suggested users to opt for RMA.

If the device just stays in permanent Voice and/or Data loss, updating the software will not help. There is no troubleshooting workaround to fix this.

If you have a device that is in permanent Voice/Data loss, you will need to exchange the device per normal policies.

Last week Sprint confirmed that a new update would be pushed on April 16. This update is aimed at solving intermittent voice or data issues. Here’s the exact words from the carrier:

4/12/2019 UPDATE: As always, Sprint and Samsung continue to closely monitor concerns about intermittent or total loss of voice or data with the Samsung Galaxy S10, S10+, and S10e handsets. There will be a software release available on Tuesday, April 16th that will prevent the device from experiencing intermittent voice or data. Please update your device as soon as this release becomes available.

And looks like they are right on their time! Samsung Galaxy S10 Plus users on Sprint network are reportedly getting a new OTA with LTE related fixes.

Sprint ASD5 OTA

The full version number of this new update is G97xUSQU1ASD5; the value of x can be 0 for Galaxy S10e, 3 for Galaxy S10 and 5 for Galaxy S10+ (as seen in the screenshot). For detailed clarifications of these characters, see here.

The last four digits (ASD5) signify that the build is even newer than the one other US/Canada based carriers are rolling out aka ASD3.

T-Mobile ASD3 OTA update

The newest OTA update also comes with April 2019 security patch level, which makes Sprint the first US carrier to deliver the monthly security patch. To the contrary, Canadian carriers have started to distribute the March OTA merely a day ago.

Initial responses are pretty much positive after this update:

byu/SkyGrid5 from discussion

My fingerprint reading is instant. Thank you Samsung! I wonder what else under the surface it improved?? Wouldn’t been nice if it optimized other features too.


It’s worth mentioning that the recent Pie update for Galaxy S8 from Sprint also broke cellular network and/or LTE data connectivity for maximum users.

Sprint and Samsung are investigating complaints that some devices in the Galaxy S8 family are unable to connect to LTE following the DSC1 (Android Pie) update. For now, the software update has been placed on hold and cannot be downloaded. The software update will be released once more when the issues with it have been corrected.

Sprint customers were curious to notice the similarities between the issues, but a Sprint Community Manager confirmed that “the root cause is different”.


How many of you are planning to switch from Sprint due to these network issues? Let us know by commenting below.

Update 1 (April 17)

Sprint users are still facing the network glitches, even after upgrading to the build.


Read this article for further details.

Update 2 (April 19)

Sprint has officially announced to replace the Galaxy S10 units having LTE/data connection issues.


Meanwhile they pulled back the Android Pie update Galaxy Note 8 for similar bugs. Details here.

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Kingshuk De
896 Posts

I came from a mixed background of Statistics and Computer Science. My research domains included embedded computer systems, mobile computing and delay tolerant networks in post-disaster scenarios. Apart from tinkering with gadgets or building hackintosh, I like to hop on various subreddits and forums like MyDigitalLife and XDA.

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