This story is being continuously updated…. New updates are being added at the bottom…..

Original story (published on April 23) follows:

Asus is still working on the ZenFone Max Pro M2 Android 10 stable update. There is no known date to expect the software to be made available for the device.

The beta version has been around for several weeks now. Matter of fact, most ZenFone Max Pro M2 owners would have expected the stable version to be out by now, but the wait is still on.

To further cast a shadow of doubt on the imminent release of Android 10, Asus recently pushed a new Pie-based April update to the Max Pro M2, tagging along a new security patch and an updated APN list as seen below.

ZenFone Max Pro M2 April update

The update bumped the software version to 16.2017.2004.075, up from the previous version 16.2017.2002.073 that came out in March. Unfortunately, Asus doesn’t say whether one huge issue that started after the update to build .073 has been addressed in the latest build .075.

Not long after the March update, ZenFone Max Pro M2 owners started reporting issues with booting up the phone. Apparently, the device was stuck on the boot logo screen, effectively rendering the device unusable.


My phone was working fine till last evening. Suddenly it restarted itself and stuck at ASUS log since then. I could not even start recovery mode. Even charged it 100% twice since then and trying again again to turn it on.

I was using my device last night and I switched off automatically. It is still in corrupted state and it gets stuck on logo. What to do? Will I get all my data back after solving as I don’t have backup. Please suggest any solutions as it is lockdown period.

Several other affected users have also made their agony public via the same ZenTalk forums and Twitter, but Asus has yet to make a significant contribution to the subject so far.

What’s even more frustrating is that affected units won’t allow users to manually flash the latest build .075. Apparently, the device won’t enter recovery mode and although fastboot mode is possible, flashing the stock firmware is still a problem in this mode.

By the look of things, the only viable fix here may be going to the service centers, but with the current lockdown situation, it seems you are stuck with a bootlooping ZenFone Max Pro M2 for the next several weeks.

Update 1 (June 3)

Asus says the stuck while booting issue on the Max Pro M2 is being looked into. Head here for more details.

Update 2 (June 8)

An update that was rolled out for Zenfone Max Pro M2 has caused boot loop issues that requires replacement of the motherboard. Head here for more details.

Update 3 (June 13)

We’re conducting a poll to assess how many ZenFone Max Pro M2 units are affected by this bootloop issue and what all have the users got to hear from the company so far. So be part of the poll and share with us your experience.

Update 4 (June 17)

Asus responds to the Zenfone Max Pro M2 boot loop issues. Head here for more details.

Update 5 (June 25)

This issue has persisted for long, so we’ve compiled a story highlighting every development so far. We’ll be actively updating that story with every new development, so those affected can keep a track of that.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Hillary Keverenge
1967 Posts

Tech has been my playground for over a decade. While the Android journey began early, it truly took flight with the revolutionary Lollipop update. Since then, it's been a parade of Android devices (with a sprinkle of iOS), culminating in a happy marriage with Google's smart home ecosystem. Expect insightful articles and explorations of the ever-evolving world of Android and Google products coupled with occasional rants on the Nest smart home ecosystem – all delivered with a dash of personal experience and a playful touch of tech.

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