[Updated] Asus working to fix ZenFone Max Pro M2 'stuck while booting' issue

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (published on June 3) follows:

Asus ZenFone Max Pro M2 owners who opted to try the pre-release version of Android 10 on the device have had quite a bumpy road since late January.

The test-drive has been ongoing for months now but no results so far. In fact, it remains unclear when Asus ZenFone Max Pro M2 Android 10 update will begin rolling out in stable version.

A number of issues have been brought forward as the reason the rollout has delayed this much. Of course, bugs are at the heart of it. But this doesn’t mean those on Pie don’t have bugs of their own to deal with.

One issue that has remained a nuisance for quite some time is where the device is stuck on the boot logo when starting up.

As you can see from the screengrabs above, the issue was reported in April, but even after the most recent ZenFone Max Pro M2 May security update, it still persists.

@ASUSIndia @sharmadinesh Hello guys Asus Zenfone Max Pro M2 is having some serious bug in the android beta update, the update is killing 100s of devices. Phone is not booting up at all after Asus logo appear, many people facing same problem all of sudden #boycottasus #zenfone
Source

Asus-ZenFone-Max-Pro-M2-Android-10-beta-boot-logo

Apparently, affected ZenFone Max Pro M2 owners say the device suddenly restarts, and rather than complete the process, it remains stuck on the boot logo. The only thing users can do is enter CSC fastboot mode, as seen in the image below.

Asus-ZenFone-Max-Pro-M2-boot-logo

For weeks Max Pro M2 owners have been battling this issue without any success. But finally, Asus has responded to a tweet on Twitter, saying that a fix is in the works, but we don’t know when it will be made available and how affected units will get it.

ZenFone-Max-Pro-M2-boot-logo
(Source)

As usual, we will follow up on the story and let you know when a fix is out. Stay tuned to PiunikaWeb.

Update 1 (June 8)

An update that was rolled out for Zenfone Max Pro M2 has caused boot loop issues that requires replacement of the motherboard. Head here for more details.

Update 2 (June 13)

We’re conducting a poll to assess how many ZenFone Max Pro M2 units are affected by this bootloop issue and what all have the users got to hear from the company so far. So be part of the poll and share with us your experience.

Update 3 (June 17)

Asus responds to the Zenfone Max Pro M2 boot loop issues. Head here for more details.

Update 4 (June 25)

This issue has persisted for long, so we’ve compiled a story highlighting every development so far. We’ll be actively updating that story with every new development, so those affected can keep a track of that.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Want to work for PiunikaWeb and enjoy best-in-industry compensation & benefits? You'll be glad to know we're hiring experienced candidates.

Hillary Keverenge

Review Editor. Besides phones, I also enjoy the farm, music, football, and, of course, food.