The NVIDIA Shield TV family recently got a pair of new models to pick up from their 2017 releases, arriving as the Tube and Pro versions. The former is the entry-level model that skimps on a few things like memory and the missing support for 64-bit apps.

By all means, the idea to drop support for 64-bit apps on the Shield TV 2019 is absurd, especially at a time when Google has been pushing developers to ditch 32-bit apps in favor of the better 64-bit architecture.

Lately, NVIDIA has been busy pushing new software updates to address issues in the new Shield TV STBs as well as legacy models. Earlier this month, the former got a ‘Match Content Color Space’ hotfix and improvements to Dolby conversion and the latter got some HD audio improvements.

NVIDIA Shield TV Pro
NVIDIA Shield TV Pro (2019 edition)

NVIDIA has also acknowledged the freezing issue that occurs while writing to external HDD on the 2019 Shield TVs, promising to address it via a software update. There are also reports of Kodi crashing playback on these same units.

More recently, users of the BBC iPlayer and ITV Hub on various Shield TV STBs also reported that they were missing the apps from the Play Store, for some reason.

As it stands, there are even more NVIDIA Shield TV issues popping up related to Disney+ and we are going to shed some light on them in this post. In fact, most, if not all of these issues are known to NVIDIA.

Disney+ is now available on the google play store SHIELD TV. Watch Disney, Marvel, Star Wars, or National Geographic in amazing 4K HDR and even Dolby Vision (requires new SHIELD TV).

In the above official statement announcing the availability of Disney+ on the Shield TV, NVIDIA has also revealed a list of known issues that will be fixed in the future as shared below.

Known issues

•  App may not be available on rooted SHIELDs or if you have taken a hotfix release. We are working on this fix right now.
• Dolby Atmos coming soon.
• Casting Disney+ on SHIELD available in HD only
• Unable to play 4K content unless HDR or Dolby Vision is also enabled
• If you are part of the Google Play Services BETA, the Disney+ app may not install on your Android devices. You will need to leave the BETA program from the URL below. If the app still cannot be installed, you may also need to clear the data/cache for the Google Play Store app.

So, there you have it, folks. If you have been experiencing any issues on your Shield TV with respect to Disney+, you now know better. The URL to leave the Google Play Services BETA program is here.

If it makes you feel any better, the Disney+ compatibility issue isn’t just limited to the NVIDIA Shield TV. Owners of various Android phones have also reported the same issue, which makes it a Disney problem, but it should be addressed soon.


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Hillary Keverenge
2189 Posts

Tech has been my playground for over a decade. While the Android journey began early, it truly took flight with the revolutionary Lollipop update. Since then, it's been a parade of Android devices (with a sprinkle of iOS), culminating in a mostly happy marriage with Google's smart home ecosystem. Expect insightful articles and explorations of the ever-evolving world of Android and Google products coupled with occasional rants on the Nest smart home ecosystem.

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