New updates are being added at the bottom of this story…….

Original story (published on February 16, 2019) follows:

After the catastrophic Wells Fargo outage and more recently the ING Australia outage, now it’s coming to light that Chase Bank servers are down.


We can at least access the bank’s website, so it’s possible only a set of users are facing this problem.

For its part, Chase hasn’t said anything on this reported outage – not at least through its official social media channels.

Ironically, this outage comes on the day when it came to light that JP Morgan, which owns Chase Bank, has started rolling out JPM Coin, which the first US bank-backed cryptocurrency.

Coming back to the outage, we are keeping a close watch, and will update the story as and when we have more newsworthy stuff on the matter. Until then, use the comments section below to let us know your current experience with Chase Bank.

Update 1 (February 16, 2019)

Chase customer care is telling some customers it’s scheduled maintenance, but no ETA for when the system will be up.

Update 2 (February 16, 2019)

Chase has acknowledged the issue:

We know some customers are having trouble accessing the mobile app and our website. We want to let you know that we are working on it. Thank you for your patience

Update 3 (February 16, 2019)

We are now seeing reports about spam text messages claiming to be from Chase bank (1,2,3). Customers doubt of a fraud and are sharing their experiences online. Here are a few reports:

Update 4 (February 16, 2019)

Here’s a user-shared workaround to see account details and transactions:

If you have the Chase pay app set up, you can see your accounts and transactions.

Try it out and let us know if it works for you.

Update 5 (February 16, 2019)

It’s been over 5 hours since this outage began, and Chase has only offered one update. Of course, customers aren’t happy (1,2).

Update 6 (February 16, 2019)

If you go by what Chase customer care support told a customer (report below), things seem to be quite messed up at the bank’s IT division at the moment.

Update 7 (February 19, 2019)

We are now seeing reports on Twitter that say Chase Bank services are up (1,2).

Update 8 (September 02, 2022)

05:28 pm (IST): Many users have taken to Twitter to report that JP Morgan Chase app and website are currently down or not working for them. Also, reports on Downdetector convey the same.

Update 9 (September 05, 2022)

06:46 pm (IST): According to reports on Downdetector, the recent outage with JP Morgan Chase app has now been resolved.

Update 10 (October 21, 2022)

2:45 pm (IST): Fresh reports on Downdetector and Twitter suggest that Chase bank’s services are currently experiencing an outage. Some users are also facing issues while receiving direct deposits in their accounts.

Anyone else not receive their direct deposit in their @Chase @ChaseSupport bank accounts this morning?

Update 11 (November 17, 2022)

06:01 pm (IST): According to reports on Twitter and Downdetector, Chase bank app is currently down or not working for many.

Update 12 (November 18, 2022)

07:00 pm (IST): The recent outage with Chase app has now been resolved as we haven’t come across any fresh reports.

Update 13 (May 26, 2023)

11:17 am (IST): ChaseBank users are currently unable to access their account information due to an outage.

03:00 pm (IST): Fortunately for affected users, all ChaseBank banking services are now available again.

Update 14 (July 26, 2023)

10:52 am (IST): Some Chase bank account holders are now reporting (1, 2, 3) that their recent deposits are not showing up in their accounts.

05:23 pm (IST): The recent issue with Chase bank appears to have been resolved as we haven’t come across any fresh reports concerning the same.

Update 15 (August 24, 2023)

02:51 pm (IST): Chase bank users are currently experiencing issues when trying to transfer money, as the transaction is getting stuck and the money is not received (1, 2).

04:45 pm (IST): Chase Support team has acknowledged the recent issues related to transfer of funds. They are currently working on it and will hopefully come up with a resolution at the earliest.

Hi @BlueMerleBill! We’re aware of an ongoing issue with our system; the relevant team is currently working on this and will resolve the issue as soon as possible. You should still be able to pay with your card in the meantime. Thank you for your patience. – Ines

Update 16 (September 4, 2023)

12:05 am (IST): Recent reports indicate that the Chase bank ATM network is currently down or not working for many (1, 2, 3).

03:06 am (IST): Hours later, Chase bank ATMs are still down or unavailable for many customers (1, 2, 3), and there is no official statement on the matter.

Update 17 (September 5, 2023)

05:48 pm (IST): Reports related to ATMs system outage stopped hours ago indicating that the issue has finally been resolved.

Update 18 (October 3, 2023)

08:33 am (IST): Several Chase bank users are unable to access their accounts or use their money due to an outage (1, 2, 3).

12:11 pm (IST): Chase bank affected users can now access their accounts on the banking platform again.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Himanshu Arora
359 Posts

My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, I started with covering smartphone related breaking stories as well as some other interesting stuff, but now I have switched over to more of a leadership role. I also take care of several operational aspects of the website. Some of my current responsibilities include business development, and working with Piunika to make sure we’re progressing as envisioned. If you want to get in touch, I am active on LinkedIN, and also available on Twitter/X.

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