[Mobile banking and credit/debit cards working] Wells Fargo website app down and not working, online / mobile banking suffers – what happened?
There are new updates that have been added at the bottom of the story….
Looks like there’s a major Wells Fargo outage. As per reports, neither the website nor app is working at the moment. Even text banking is down and cards can’t be used as well.
Users are taking to social media to share the ongoing problems and issues as well as vent their frustration. Here are some reports:
@Ask_WellsFargo @Ask_WellsFargo ok so no account access by phone nor web nor ATM and debit card purchase denied! Now I call customer service and no agents are available due to overwhelming calls. SMDH What happens to all bill payments?
— jax (@candyjax) February 7, 2019
@Ask_WellsFargo Broke online banking again. 😏 Geez, you’re starting to act like a credit union without the better interest rates. pic.twitter.com/kZHeUES5Ow
— Jack London (@mvjacklondon) February 7, 2019
@Ask_WellsFargo your mobile and online banking sites are down, do we need to be worried about security?
— Tatum Conner (@T_Con11) February 7, 2019
@Ask_WellsFargo your website is down again for@the second time in less than a week!
— Clint White (@tdwnds1) February 7, 2019
Is it just me or is it truly taking forever to sign in on @WellsFargo?
— Carla Shmarla (@carlaloo) February 7, 2019
I’ve been very disappointed in @Ask_WellsFargo ‘s mobile app and online banking. Slow, clunky and as of this morning, just doesn’t work!
— Kevin Sutton (@maestro214) February 7, 2019
As of now, the company hasn’t said anything through its social media channels on the ongoing service disruption, but we are keeping a close eye. Will update the story as and when we have more newsworthy information.
It’s worth mentioning that this is the second time this month Wells Fargo has suffered such a major outage. The company even publicly apologized for the previous glitch that happened on February 01.
We apologize for the issue we had with our online banking and our mobile app. Our technical teams have resolved the issue. If you continue to experience issues please let us know.
— Wells Fargo (@Ask_WellsFargo) February 1, 2019
Are you affected with this outage. Share your thoughts with us in the comments section below.
Update 1
Turns out it’s over an hour and the Wells Fargo systems are still down.
@Ask_WellsFargo Your site is still down (over 1 hour again). Your phone support (as always) says high volume. It's amazing that you always have high volume. That does b/c regular volume. Will you ever get these issues fixed or should we just move everything elsewhere?
— Brad Geddes (@bgtheory) February 7, 2019
Update 2
A customer who got in touch with a Wells Fargo rep says they were told the company knows about the ongoing outage.
So wells fargo has an outage , everybody can’t access their money …..the bullshit 😡🤬….the representative is telling me right now @WellsFargo get it together ASAP
— Tani 🇯🇲 (@Nubian_Freckles) February 7, 2019
Sadly, still no word on when it will be fixed.
Update 3
More reports that the bank is aware of the issue:
@Ask_WellsFargo everything is down. Called 800# and spoke to Michelle. It seems that she has been dealing with some really angry customers, so she answered my call with a hilarious ready speech about how WF is well aware of the issue. I’m dying & no longer angry. #thanksMichelle
— 🇬🇹Tired, just tired 🇵🇷 (@Carajoboricua) February 7, 2019
Update 4
Not sure about all services, but at least the card service could be back up in an hour or so.
@WellsFargo my daughter has a medical procedure, my card gets declined, called the bank the whole system crashed! Rep suggested to run the card in 1 hour 😱😱#Banking #WellsFargo #really
— Mariela (@marielita1116) February 7, 2019
Update 5
It’s really worrying to see that after hours of this major outage again today, Wells Fargo hasn’t yet issued any official statement yet.
@Ask_WellsFargo Up to 4.5 hours of downtime (not sure when it started, that's whey I tried to first login). Can't get you on the phone. Can't send you an email. Can't login. Can't do anything and you refuse to help in any manner.
— Brad Geddes (@bgtheory) February 7, 2019
@WellsFargo is currently preventing people from accessing any of their accounts online, mobile or over the phone. They are leaving millions of customers in the dark about their day to day activities. @CNN @fox5dc @CNBC @nbcwashington
— Ron Williams Jr (@BurgersSociety) February 7, 2019
We are wondering if it’s just a technical glitch or have they been hacked?
Update 6
Finally, we have an official word on the matter. Here you go:
We apologize to our customers who may be experiencing an issue with our online banking and mobile app. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates.
— Wells Fargo (@WellsFargo) February 7, 2019
Update 7
Going to a Wells Fargo branch is apparently a solution for now.
Inside you can get cash, they can do transactions; it's just taking a while, but they can't issue new cards
— Butterflybeauty (@Realitychick948) February 7, 2019
Their able to give cash, but you have to fill out a withdrawal slip and show photo ID. They can't issue cards, can't use debit cards and I don't recommend u do a transfer.
— Butterflybeauty (@Realitychick948) February 7, 2019
Also, reportedly this current outage is due to a major upgrade the bank did yesterday:
I can't believe this. What's the IT Department doing. she said it was because they updated the system yesterday but somehow updating the system basically kind of screwed things up with the servers
— Butterflybeauty (@Realitychick948) February 7, 2019
Update 8
No more update from the bank as of now. FWIW, these recent outages come just a few weeks after Wells Fargo hired a new Head of Technology. Tough time for the gentleman named Saul Van Beurden.
Update 9
Another official update:
We’re experiencing a systems issue that is causing intermittent outages, and we’re working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
Update 10
Here’s reportedly the reason behind the outage:
Apparently the outage has to do with a gas leak at one of their data centers in Shoreview, MN. This comes directly from an employee
— Blue Iris (@planethud) February 7, 2019
Here’s another reason floating around:
You know what the issue is, fire suppression went off in one of your main data centers from some utility work this morning. You have zero power to any of the networking infrastructure or servers and your fail over plan didn't work. How are you this bad at being a bank?!?!
— SquizzOC (@SquizzOC) February 7, 2019
An ABC/Fox affiliate in Montana is reporting a "source" tells them a fire at a Wells Fargo server farm in Minnesota is causing the debit card & credit card issues today https://t.co/1I54mmgfi8
— Steve Lookner (@lookner) February 7, 2019
For even more info, read this Reddit post.
Update 11
The bank’s internal systems are up, but no ETA for when systems will start working for customers.
Click the Facebook link in tweet below.
Hope none of my peeps have Wells Fargo. Just read this on Tweeter:
Utility work at one of their main data centers caused the fire
suppression system to go off this morning. Zero power to networking or
server… https://t.co/1FjDeuRSvG— Louis Araiza (@LRAraiza) February 7, 2019
Update 12
Another official word. Wells Fargo confirms fire at data center as the reason behind this outage.
We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
Update 13
Don’t fall for such pranks please.
The internet hit a new level of dumb today with @WellsFargo. pic.twitter.com/oBBsodNYJ6
— Kirby Kaufman (@KirbyKaufman) February 7, 2019
Update 14
We are getting reports that the Wells Fargo apps have started working now.
@PiunikaWeb Am a @WellsFargo customer and currently able to login through the app. Credit card still isn't functioning but everything else in Account Summary is available at the present moment.
— jedwa (@JesseEd06264739) February 7, 2019
Update 15
Meanwhile, fresh reports say construction dust is to blame.
Do you maybe want to tell your customers that dust from construction caused this to happen?https://t.co/XEbOPZKMEs
— Steve Lookner (@lookner) February 7, 2019
Update 16
Some ATMs have started working as well:
ATM NOW WORKS AND I WAS ABLE TO WITHDRAW MONEY AND MAKE A PURCHASE!!!!
— Nikki G (@NikkiG15341402) February 7, 2019
Update 17
Beware of fraudsters.
This is NOT an authorized Wells Fargo account. Please instead DM us @ask_wellsfargo or @wellsfargo. Thank you for your patience during this time. Jen
— Wells Fargo (@WellsFargo) February 7, 2019
Update 18
Systems are slowly coming back up now.
I can use my money now 😀👌🏻
— luisolqndez93 (@lusolandez93) February 7, 2019
Wells Fargo working for me so..
— Code Dex (@CodeDex1) February 7, 2019
Meanwhile, if you are still stuck, try this:
Using this URL seems to workhttps://t.co/vMlaH6HAUl
— Paul Brunell (@pau1b_68) February 7, 2019
Update 19
Another official word from Wells Fargo, this time about fee refunds.
We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event. We apologize for the inconvenience caused by these system issues, and any Wells Fargo fees incurred as a result of these issues will be reversed.
— Wells Fargo (@WellsFargo) February 8, 2019
Update 20
Here’s a pic of smoke at the bank’s data center (click/tap to view full size):
Image courtesy Kulr8
Update 21
Many users are still reporting problems with basic tasks like checking account balance. We are also seeing a lot of reports about issues related to direct deposits. Here are some:
My direct deposit is not available. Disappointed to say the least. You had ample time to fix these issues. UNACCEPTABLE
— BlissfulySimple (@LifeOfFaithh) February 8, 2019
@Ask_WellsFargo my direct deposit is not showing in the app this morning. It’s been there every Friday for 14 years. Please update.
— Drew's on first (@drewser53) February 8, 2019
@69News @JacielCordoba the @WellsFargo fiasco is still happening. Don’t say it was yesterday. Still don’t have my direct deposit. Thus a huge scandal. REPORT IT SUCH
— Rich tenenbaum (@rich_tenenbaum) February 8, 2019
You know what’s worse than a heart break? SEEING YOUR DIRECT DEPOSIT NOT IN YOUR ACCOUNT 😐 THANKS WELLS FARGO
— RIP JUJU💕 (@Ayy_NessaJayy) February 8, 2019
If you are looking for direct deposit timings at Wells Fargo, here’s what the bank officially says:
For these transaction related problems that users are reporting, we suggest they try out these solutions:
1. Contact customer care service phone number:
For those who are affected by the @WellsFargo system and expecting a direct deposit today, please note that if you call the number on the back of your debit card, the phone system will have your correct account balance. The Wells Fargo Mobile App account balance is not updated.
— Tarcanus Frostbourne (@TarcFrostbourne) February 8, 2019
If you didn’t get your direct deposit from @WellsFargo call 1 (800) 869-3557 it will tell your balance the money is there just not on the mobile app! #WellsFargo #wellsfargooutage #WellsFargodown
— The MC Family🏳️🌈 (@TheMCFamily1) February 8, 2019
Call 1-800-To-Wells
It is a system separate from the one that runs online banking. It will tell you your real current balance. App says I'm "$-9.00" phone says I got paid.— Christopher (@DigitalChris602) February 8, 2019
2. Do dummy transfer between accounts:
If you have Wells Fargo: if you transfer any amount of money between your accounts (say checkings to savings, or vice versa) your direct deposit appears.
— maria ☃️ (@spacephantoms) February 8, 2019
PSA: If you have direct deposit on your @WellsFargo account and it's not showing, simply transfer money between accounts (it can just be $1), and your deposit will start showing. Your money is there. #wellsfargooutage #wellsfargodirectdeposit #wellsfargodown
— Heather Sanderson (@ordgirlexworld) February 8, 2019
3. Check transaction statement from an ATM:
I used a Wells Fargo ATM statement to verify my last 10 transactions and balance statement and paycheck/direct deposit this morning. Our money is there, online banking just isn’t accurate. You have to actually print the statement as the info on screen isn’t accurate! pic.twitter.com/yO4EHtfGRv
— King Jimmy (@kingjimmy1982) February 8, 2019
And let us know if any of these work.
Update 22
We are now seeing reports that say the direct deposit problem is solved:
Looks like I got my direct deposit in my Wells Fargo account. That was close! #wellsfargo
— Jorge Alvarez (@joalvarezmill) February 8, 2019
Hey guys. My direct deposit just showed up in my account. Go check yours. It may be there.
— William Kelshaw (@wkelshaw54) February 8, 2019
Meanwhile, the Well Fargo systems are down again for some users.
@WellsFargo Ok, so the online system is down AGAIN?! At least I could get on this morning even though my direct deposit was not showing. #getittogether
— hilary (@hilary_blake1) February 8, 2019
Update 23
More official info:
We sincerely apologize for any inconvenience. We know this has created difficulty for our customers, and we are sorry to have let you down. Please reach out if you have concerns or need help today, and ask for your understanding as our phone wait times may be longer than usual.
— Wells Fargo (@WellsFargo) February 8, 2019
Many branches will extend their hours by one hour Friday, February 8 (and Saturday, February 9, if normally open) to assist our customers.
— Wells Fargo (@WellsFargo) February 8, 2019
Customers can use credit and debit cards for purchases. We appreciate your patience as we work to be fully restored. For more info: https://t.co/mY7TxRefSr
— Wells Fargo (@WellsFargo) February 8, 2019
We continue to work towards resolution for our customers. Mobile & Online Banking systems are operational but may be experiencing intermittent difficulties. For more info: https://t.co/wJ2tVRSsRw
— Wells Fargo (@WellsFargo) February 9, 2019
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