[Cont. updated] ING Australia suffers major outage (app login, online banking, cards, phones, and even ATMs down and not working)

Just last week, one of the top US banks Wells Fargo suffered a catastrophic outage. And today, Australia’s ING has suffered a similar major outage, with the bank’s app, online banking, phone lines, card payments, and even ATMs not working in some cases.

Here are some reports:

For its part, the institution has acknowledged the glitch, calling it ‘unexpected’.

We’re experiencing an unexpected outage on our Online Banking, Mobile App & Phone Line service. We’re sorry for the inconvenience this is causing. Our team are investigating it right now and we hope to have the service back up and running as normal soon


Of course, users aren’t happy:


We are tracking all the developments related to the matter here, and will update the story as and when more information surfaces.

Update 1

ING acknowledges the outage affects card payments as well:

Update 2

It’s been over an hour and the outage is still ongoing. Customers, meanwhile, are demanding the bank at least provides them regular updates.


Some are even asking for compensation:

Update 3

Latest responses from the ING social media handlers aren’t looking very encouraging.

Update 4

ING now says it’s a bank wide outage affecting all systems.

Update 5

Some services are intermittently working for a few users.

Update 6

ING now says they are nearing a resolution:


Update 7

Some users are still facing connectivity problems:

Looks like ING services are down again:

Update 8

Aaaaand here comes official confirmation that problems are back:

Update 9

ING again claims outage has been resolved.

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Himanshu Arora

My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, my work involves covering on daily basis the biggest tech stories as well as scoops that you won't find anywhere else.