@ING_Aust just thought you should know it isn’t just the app etc. not working - literally everything isn’t. Couldn’t withdraw cash or pay by card.— Christian Gillett (@cagillett) February 13, 2019
[Cont. updated] ING Australia suffers major outage (app login, online banking, cards, phones, and even ATMs down and not working)
Just last week, one of the top US banks Wells Fargo suffered a catastrophic outage. And today, Australia’s ING has suffered a similar major outage, with the bank’s app, online banking, phone lines, card payments, and even ATMs not working in some cases.
Here are some reports:
@ING_Aust I’m at the florist trying to get flowers for my valentine. If I don’t get laid tomorrow I’m switching banks!!!— albosun (@albotross) February 13, 2019
EFTPOS and ATM not working also. Had to leave groceries at the checkout ?
— Tara Ward (@tarawardphoto) February 13, 2019
Everything has failed not just online. Can't pay!
— Scott Sims (@funkyblue04) February 13, 2019
It is affecting cards. Showing 0 balance at the ATM can't access any money.
— Rob Taylor (@RobTaylorAuthor) February 13, 2019
For its part, the institution has acknowledged the glitch, calling it ‘unexpected’.
We’re experiencing an unexpected outage on our Online Banking, Mobile App & Phone Line service. We’re sorry for the inconvenience this is causing. Our team are investigating it right now and we hope to have the service back up and running as normal soon
Of course, users aren’t happy:
We are tracking all the developments related to the matter here, and will update the story as and when more information surfaces.
ING acknowledges the outage affects card payments as well:
The outage may be affecting cards as well, hang tight we are working hard on getting it fixed as quickly as possible. ^Hayley— ING Australia (@ING_Aust) February 13, 2019
It’s been over an hour and the outage is still ongoing. Customers, meanwhile, are demanding the bank at least provides them regular updates.
Some are even asking for compensation:
This should be illegal. Massive fines and compensation for customers should be enforced. There should be a backup for the backup that backs up the backup and then some when it comes to offering financial services like banking, mortgages etc.— Callum Leigh (@callumleigh88) February 13, 2019
Latest responses from the ING social media handlers aren’t looking very encouraging.
Hi Kate, I apologise for the inconvenience. We have been made aware of an issue that is currently being investigated however at this stage we do not have an outcome. We are working to resolve this as soon as possible. ^Kate— ING Australia (@ING_Aust) February 13, 2019
ING now says it’s a bank wide outage affecting all systems.
We are experiencing a new bank-wide outage that is affecting all systems. We are currently investigating the issue and hope to have it resolved for you soon. ^Ellie— ING Australia (@ING_Aust) February 13, 2019
Some services are intermittently working for a few users.
So my internet banking is working now. @ING_Aust— kateforster (@kateforster) February 13, 2019
ING now says they are nearing a resolution:
Some users are still facing connectivity problems:
@ING_Aust hello ING! How long more? I have a family emergency and unable to access my funds. Who’s responsible for this? This is a HUGE inconvenience for me. pic.twitter.com/mOmjF3mUC0— ***Captain 🐨Air*** #athome #encasa #thuis (@baqsyd18) February 13, 2019
Looks like ING services are down again:
Was working about 30-40 min ago but app & website not accessible again.— Kylie Stringfellow (@stringyk333) February 13, 2019
Aaaaand here comes official confirmation that problems are back:
Hi Gavin, we are experiencing a widespread outage at the moment. We do understand that this is not ideal but we are working to have this up and running as quickly as possible. More information will be posted when it becomes available.— ING Australia (@ING_Aust) February 13, 2019
ING again claims outage has been resolved.
Yes, this would have been the outage. Everything has been resolved now so you should be able to login fine. ^Hayley— ING Australia (@ING_Aust) February 13, 2019
PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.