Just last week, one of the top US banks Wells Fargo suffered a catastrophic outage. And today, Australia’s ING has suffered a similar major outage, with the bank’s app, online banking, phone lines, card payments, and even ATMs not working in some cases.

Here are some reports:

For its part, the institution has acknowledged the glitch, calling it ‘unexpected’.

We’re experiencing an unexpected outage on our Online Banking, Mobile App & Phone Line service. We’re sorry for the inconvenience this is causing. Our team are investigating it right now and we hope to have the service back up and running as normal soon

https://twitter.com/ING_Aust/status/1095578252792348672

Of course, users aren’t happy:

https://twitter.com/theschibecsta/status/1095587207073521664
https://twitter.com/READOA/status/1095586351141928967
https://twitter.com/stephenabaker/status/1095586734736199680

We are tracking all the developments related to the matter here, and will update the story as and when more information surfaces.

Update 1

ING acknowledges the outage affects card payments as well:

Update 2

It’s been over an hour and the outage is still ongoing. Customers, meanwhile, are demanding the bank at least provides them regular updates.

https://twitter.com/gavin_joel/status/1095590907854778370

Some are even asking for compensation:

Update 3

Latest responses from the ING social media handlers aren’t looking very encouraging.

Update 4

ING now says it’s a bank wide outage affecting all systems.

Update 5

Some services are intermittently working for a few users.

Update 6

ING now says they are nearing a resolution:

https://twitter.com/ING_Aust/status/1095611764505403392
https://twitter.com/ING_Aust/status/1095612122078167040

Update 7

Some users are still facing connectivity problems:

Looks like ING services are down again:

Update 8

Aaaaand here comes official confirmation that problems are back:

Update 9

ING again claims outage has been resolved.

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Himanshu Arora
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My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, I started with covering smartphone related breaking stories as well as some other interesting stuff, but now I have switched over to more of a leadership role. I also take care of several operational aspects of the website. Some of my current responsibilities include business development, and working with Piunika to make sure we’re progressing as envisioned. If you want to get in touch, I am active on LinkedIN, and also available on Twitter/X.

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