Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on June 6, 2023) follows:

PlayStation 4 (PS4) is a popular gaming console that provides hours of entertainment to gamers around the world. However, like any device, it can sometimes encounter errors or glitches that can be frustrating for users.

One such issue that some PS4 owners have reported (1, 2, 3, 4, 5) is the error code NP-34958-9. Moreover, some users say that they see a lock icon or PS4 can’t connect.

Here are some reports for reference:


there’s this error code NP-34954-5 and idk how the hell to get rid of it can someone please help me on this? (Source)

My friend and his dad are having trouble with their digital games being locked on ps4 and when they try to activate their account the error code np-34958-9 pops up and I can’t figure out what that means (Source)

Workarounds for PS4 error code NP-34958-9

Fortunately, we have come across some workarounds that might help you fix this error code. You can check them out below.

Workaround 1:

  • Go to the PS4’s settings menu. Select “Network” and then choose ‘Set Up Internet Connection.’
  • Choose either Wi-Fi or LAN (Ethernet), depending on your connection type.
  • When asked to select an IP address setting, choose ‘Custom.’ For the DHCP Host Name, select ‘Do Not Specify.’ For the DNS settings, choose ‘Manual.’
  • Set the Primary DNS to and the Secondary DNS to (if you are in a different region, use the appropriate DNS servers for your location).

Workaround 2:

Another workaround that has been suggested by users involves managing your devices and activating your account again. Here’s what you can try:

  • Go to PlayStation website and sign into your account. Navigate to the device management section. Deactivate all consoles attached to your account. Change your account password for added security.
  • Return to your PS4 and sign in again. Go to the account settings and activate your console as the primary device.

Workaround 3:

If the aforementioned workarounds aren’t helping you then you can try out the fix mentioned below.


Unfortunately, the support team hasn’t yet acknowledged this issue. However, we will keep tabs on the latest developments and inform you as and when we come across anything noteworthy.

Update 1 (June 07, 2023)

08:46 am (IST): Interestingly, the ‘NP-34958-9’ error code is not listed in the help section of the PlayStation website.

Update 2 (June 08, 2023)

08:31 am (IST): Here’s another potential workaround that has helped some people:

-change the wifi line the ps4 is connected to (for example use the phone hotspot)
-log out from profile (account management->log out)
-log in the profile
-activate your console as primary

11:34 am (IST): A screenshot suggests that Sony is already aware of the issue and working to resolve it. However, take it with a pinch of salt since there is still no public acknowledgment about it.


01:26 pm (IST): Some players are now reporting that they are unable to verify their license and getting error instead. For more info and workarounds, head here.

02:46 pm (IST): It seems that Fried Sony PSN servers are allegedly responsible for PS4 error code NP-34958-9. Also, PlayStation support Japan has announced a server maintenance for today, which means these issues might get fixed soon.

Update 3 (June 09, 2023)

10:28 am (IST): And there’s another potential workaround that has helped some players:

if anyone wants help with NP-34958-9, try connecting your ps4 to your cell phone’s 4g, restore the licenses and put your account as the main ps4. it worked for me!

11:29 am (IST): One of those affected has shared a workaround that might help you fix this issue. You can check it out below.

Workaround: For people that still has this problem. Just wait and try to make your ps4 primary maybe a little every day. It gonna work after a while

03:00 pm (IST): Sony is reportedly aware of the error code NP-34958-9 players are encountering and they are working to fix it. More on that here.

Update 4 (June 12, 2023)

04:06 pm (IST): It seems that the PS4 error code NP-34958-9 or server issues have finally been fully resolved.

Note: We have more such stories in our dedicated gaming section, so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Aashish Singh
502 Posts

I developed a keen interest in technology ever since my school days. And writing about it keeps me closer to this fascinating world. When I’m not working you can catch me playing video games.

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