[Update: Mar. 24] Motorola Android 11 update bugs, issues, & problems tracker

Discontinuation Notice: We will no longer be updating this tracker with new information.

Original story (published on July 20, 2021) follows:

Motorola has been updating its eligible devices to Android 11 since the beginning of 2021. While Motorola devices continue to get the said OS update, users are not quite satisfied with its quality.

There have been multiple reports of bugs and issues from Motorola users after receiving the Android 11 update.

To recall, users of Motorola Moto G Pro started facing lagging or screen freezing issues after the Android 11 update.

Also, the said OS update for the Motorola Edge and Edge Plus removed the Edge display feature for several apps and brought issues like laggy animations, screen timeout, and more.

In fact, users of the G9 series devices like the Moto G9, Moto G9 Play, and Moto G9 Power have also been reporting about problems like battery drain, screen flickering, and more.

This clearly indicates that Motorola did not properly fine tune the Android 11 update even after taking its own sweet time to deliver it.

While it is common for bugs and issues to be present in major Android OS builds, the presence of similar issues across most Motorola devices clearly raises some serious concerns.

Thus such bugs and issues are even forcing Motorola users to look for alternatives to downgrade to Android 10.

Moreover, it is unclear how Motorola is tackling such problems as several issues have been acknowledged but there have been no updates regarding fixes.

As per some users, the only workaround to get rid of such bugs and issues is a hard factory reset from the recovery mode. While steps like hard factory reset are usually taken as last resort, it is indeed helping some users.

Did you factory reset after the update? I finally got around to it, and saw some improvements in responsiveness
Source

However, a permanent solution for all such problems is still required from Motorola’s end.

That said, we will keep tabs on all the bugs and issues that users are facing after updating their Moto devices to Android 11.

We will also keep this story updated as and when we get new information on the matter so keep a weather eye on it.

06:42 pm (IST): Responding to a user’s complaint regarding lag or hanging issues after updating to Android 11, the company’s support suggested the following:

We would suggest you try updating all applications to the latest version and check. If you still face the same issue, please try clearing the all application cache and test the device. (Source)

To clear the application Cache, goto Setting>> Apps and Notifications>>See all apps >>Particular Application>>Force stop>> Click ok>> storage >>Clear cache. Restart the phone and check. Let us know how it goes. (Source)

12:30 pm (IST): A section of Motorola G9 Plus users are reportedly facing an issue with WhatsApp on their devices after updating to Android 11. According to these reports, they’re unable to download media from WhatsApp onto their devices.

Luckily, one of the affected users on the community forum might have found a workaround.

04:23 pm (IST): The Android 11 update for Motorola One 5G Ace has been delayed due to some issues discovered in a couple of carriers, a moderator on the community forum said. Moreover, the team is working to provide the update as soon as possible.

12:05 pm (IST): Some Moto G8 Power users running Android 11 are now complaining that they aren’t able to enable the unknown origin option to install third-party APKs.

Moreover, users say that the option is greyed out and the workaround suggested by a user also doesn’t seem to help.

12:03 pm (IST): Motorola G9 Plus users are reporting (1, 2) an issue where Gooogle Assistant is not working after the Android 11 update.

Following the complaint, MotoAgents on Reddit provided some workarounds. But they don’t seem to work, at least according to one of the affected users.

Here are those suggested workarounds:

04:20 pm (IST): A MotoAgent has confirmed that the team is currently working on a new patch to fix the bugs on Moto Edge 5G that triggered after the Android 11 update. However, they did not provide any ETA for the update.

NOTE: The table below will be updated continuously to reflect the latest developments.

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