Some Wyze users unable to view grouped cameras or get 'error: (code -1)' after v2.38 hotfix, issue acknowledged

Wyze is a company that specializes in developing and manufacturing smart home products and security cameras. Founded in 2017, the company has quickly gained popularity for its high-quality and affordable products.

They offer a range of smart home products including security cameras, smart plugs, smart bulbs, and other home automation products.

All of their products can be easily controlled and accessed through their app, which is available for both iOS and Android devices.

However, their users keep coming across bugs and issues, which is quite common for a platform that deals with alike products and services.

Recently, we highlighted an issue where some were finding it difficult to use the Auto-Lock feature of the app.

Wyze grouped cameras issue

On January 6, Wyze released an app update for both iOS and Android devices. However, it seems that the hotfix has introduced issues for some users on iOS.

According to reports (1,2,3,4,5,6,7), attempting to view any of the cameras in the group results in an error code -1.

@WyzeCam why’d your newest update make it so horrible? Can’t use the app at all now. I’m paying for a useless app. Why? Why would you guys be ok with this? Are you the next Mellow Cooker? Should I jump ship now?
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Receiving failed to connect. Error: (code -1) when opening on 2.38.3.3. Tried to clear the cache and it still did not help.
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Some also reported that they are not able to even access the app owing to error 90 that keeps them offline.

It’s unclear at this time what caused the issue or how widespread it is. It’s also unclear if the problem is specific to certain models of iOS devices or if it affects all iOS devices.

The hotfix was released in response to a previous issue that caused the app to crash when users tried to access their Wyze cameras. It’s possible that the fix for that issue has caused the current viewing issue for some users.

Official acknowledgment

The Wyze team has acknowledged the issue and is working on a solution.

Hi, folks. I just added this update to the Service Status page but wanted to make sure it’s here as well.
We have been making progress on a new app build to replace the problematic iOS app version. This is currently going through internal testing and looks promising for resolving the Error Code -1 issue. We appreciate your patience during this time. If needed, ungrouping your cameras can avoid the Error Code -1 issue while we work on the new app build release.
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The team also suggested that users can ungroup their cameras to avoid the Error Code -1 issue while the work on the new build. However, it appears that ungrouping the camera didn’t quite serve the purpose for some.

The company is known for its responsive customer service and has a large and loyal customer base. It’s likely that the team will work quickly to resolve the issue and restore full functionality to the app.

It’s also a good idea to keep an eye on the Wyze Twitter account for updates on the issue and any potential fixes.

We hope that the Wyze developers work on the grouped cameras issue and make a solution readily available.

Until then, keep tabs on this story as we will update it with noteworthy developments.

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