Some Asus ROG Phone 5 & 5s devices dead or not turning on, owners demanding refunds

A few months ago, we reported about an issue where some Asus ROG Phone 5 and 5s owners were unable to use Wi-Fi and hotspot on their mobile devices after a system update and had to get the motherboard replaced.

This time, some are experiencing an issue where the phones become dead or bricked on random occasions and never turn back on.

According to reports (1,2,3,4,5,6,7,8,9,10), several users are witnessing a sudden phone crash and allege that it won’t turn back on.

A ZenTalk forum member says that their phone became unresponsive and crashed while recording a game. The device doesn’t display anything on the screen or even charge after this incident.

Another ROG Phone 5 owner witnessed a similar crash and claims that they are unable to switch on their mobile.

Even though they tried turning on their smartphone using different key combinations and also tried charging the mobile, nothing worked for them.

Some also claim that the phones overheat, and the battery also depletes too fast.

The phone crashed suddenly and turned off. After that its not turning on. I tried all the troubleshooting steps, still not turning on … I see so many people with this issue … Any1 got their issue resolved ?
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I bought Asus Rog5 with excessive cost like AED 4000+ and it was working normally until today morning suddenly shut down a did not start again. I tried in many ways and followed some instructions, but unfortunately the phone is dead.
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Some say that the issue popped up after installing a new software update, but it’s hard to pinpoint the exact firmware version that triggered the issue since it’s been around for a while.

In fact, some allege that even the replacement units fail, so it looks more like a bigger hardware issue than just a simple motherboard fault or software glitch for that matter.

Some owners are beginning to regret their decision to buy the ASUS ROG Phone 5/5s, with others even demanding a full refund.

As of now, visiting the service center and getting the smartphone repaired or replaced seems to be the only feasible solution. But it is worth mentioning that if your device is out of warranty, then it may cost you a hefty sum of money.

Also, the replacement or repair process is quite time-consuming as well, so it is advised that you keep another phone ready for further use until the process is complete.

That said, we’ll keep tabs on the issue with some dead or crashing Asus ROG Phone 5 and 5s phones and update this article as and when something noteworthy comes up.

Note: We have more such stories in our dedicated ASUS section, so be sure to follow them as well.

Featured image source: Asus ROG Phone 5

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