Sims 3 downloadable content (DLC) missing or not showing up in-game after switch to EA Play for some (workarounds inside)

The Sims 3, developed by EA Maxis and published by EA Games, is a popular life simulation game that allows players to create and control virtual characters known as Sims.

The game is available on a variety of platforms including Windows, macOS, and PlayStation. It has been widely popular ever since its onset, but it does come across some bugs and issues that hamper the experience for some.

For instance, we highlighted a similar issue where some players had a hard time downloading content from the EA app.

The Sims 3 downloadable content not showing up

In addition to the base game, there are several downloadable contents (DLC) packages available for purchase, such as expansion packs and game packs, which add new features and items to the game.

According to reports (1,2,3,4,5,6,7), some Sims 3 players have been experiencing an issue with DLC items purchased from the store. When launching the game, the items either ask to be re-purchased or downloaded again.

when I launch sims 3 using the shortcuts on the EA app (or even the desktop shortcuts) my store content shows as uninstalled. when i go to the actual ts3 page on the EA app and click play my store content shows up just fine.
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@TheSims @EAHelp When switching to the EA app, all my files are gone and my backups won’t load into the game (Sims 3) store content doesn’t work either. You have to redownload EVERYTHING before launching the game each time! What is happening??
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It appears that the issue is occurring specifically on the EA app, while the game is running fine on the Origin platform.

The reason behind this is that many have moved to the EA app from Origin, which is causing more and more players to face this issue.

Players have taken to social media platforms and forums to voice their frustrations and seek help from other players.

Potential workarounds

There are a few workarounds that you can try if experiencing this issue. One solution is to uninstall the EA app and then re-install it again.

This might help re-sync the DLC items with the game. Another solution is to download and install The Sims 3 Ultimate Fix tool, which can help to repair any corrupted game files.

Sims 3 DLC not installing in EA Games app work-around
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The aforementioned workaround is given by a Redditor and has a six-step detailed explanation of how to go about it. Additionally, a video demonstration of the issue and a way to fix it has been shared as well.

It is worth noting that these workarounds may not work for everyone and it’s always a good idea to keep checking EA’s support pages for any updates and solutions they might provide.

While the developers have not officially acknowledged the issue with The Sims 3 downloadable content not showing up yet, players can try the given workarounds to resolve the problems as of now.

However, we hope that EA provides a solution to the affected section as soon as possible. Meanwhile, keep an eye on this space as we will update it with further developments, if any.

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