[Updated] Paramount Plus app not opening or stuck on blue screen on Fire TV Stick, issue acknowledged

New updates are being added at the bottom of this story…….

Original story (published on May 1, 2023) follows:

Paramount Plus acts as the daily source of entertainment for millions worldwide. The streaming service is available on various platforms like Android, iOS, Smart TV, and more.

However, bugs and issues may sometimes sneak into the app’s code and negatively impact users’ experience. In the past, Paramount Plus subscribers have complained about the app being laggy or buggy on some devices.

Paramount Plus app not opening on Fire TV Stick

Some Amazon Fire TV Stick users report that the Paramount Plus app is not opening or is stuck on a blue screen. This is preventing affected subscribers from enjoying their favorite TV shows and movies.

According to reports (1,2,3,4,5), when they try to open the app, it never gets past the blue screen with the Paramount Plus logo in the middle. Some have waited on this screen for over 30 minutes without any success.

The issue has been affecting Fire TV Stick users for several days and the developers are yet to fix the problem. Some have taken to social media platforms like Twitter to express their concerns regarding the same.

What’s going on @paramountplus ?? Two days and the app won’t load on my Fire TV. Checking Twitter, seems like a lot of folks are having the same issue. When is a fix coming?
Source

The fact my @paramountplus app hasn’t worked all week on my fire stick is annoying
Source

It’s worth noting that this bug is unrelated to subscribers’ internet connection. Even those with a high-speed and stable internet connection are experiencing this problem.

This is especially annoying as Paramount Plus is a paid service and users expect a certain level of quality from the platform. Apparently, other streaming devices like Roku and Apple TV are unaffected by this problem.

Official acknowledgment

Fortunately, the Amazon team is already aware of the issue and is working to resolve it. However, they did not share an ETA for the fix.

While common troubleshooting steps like uninstalling and reinstalling the app do not fix the issue for most users, in some rare cases, they have helped some get past the blue screen. You can give this a try for a potential fix.

I was able to fix the problem by uninstalling and reinstalling the app
Source

We hope that the developers are able to find the root cause behind the bug and fix it at the earliest. We’ll keep an eye on this matter and update this story to reflect noteworthy developments.

02:56 pm (IST): One of our readers has suggested a workaround that might help you fix this issue. You can check it out below.

I fix the stick blue screen by:

Open settings > Open apps > Go to paramount+ > Clear data > Launch paramount+ > Log in. And it worked right away

Thanks for the tip: Rich Stanford!

05:16 pm (IST): We’re happy to inform you that this issue has been fixed in the latest Paramount Plus app update, v12.0.48. If you’re still experiencing difficulties, we recommend installing the latest version now.

05:40 pm (IST): It seems that the Paramount Plus app performance and stability issues on Fire TV Stick devices are still present months later.

04:59 pm (IST): Fresh reports indicate that multiple Fire TV Stick users continue to experience issues like freezing, crashing or app getting stuck when trying to use Paramount Plus (1, 2, 3).

08:27 am (IST): Amazon Fire device users have continued to report crashes and error messages when trying to use the Paramount Plus app. Additionally, the issue not only appears to be affecting Fire TVs and Sticks, but also tablets (1, 2, 3).

There is still no official word on the reappearance of the issue.

04:55 pm (IST): It appears that some Amazon Fire Device users (1,2,3,4) are still experiencing issues while trying to playback content from Paramount.

01:13 pm (IST): There are still reports coming in where users are expressing their annoyance about this issue. Paramount Plus support has suggested to try restarting the device then relaunch Paramount+ to see if this fixes the issue.

First, try restarting your device then relaunch Paramount+. Didn’t do the trick? Visit http://prmntpl.us/AppCrashHelp for instructions or send us a message, so we can investigate further.

(Source)

06:40 pm (IST): According to recent reports, the Paramount Plus app keeps crashing for some while viewing content.

Sadly, the issue cannot be resolved even after clearing the cache, restarting the router or uninstalling and reinstalling the app.

09:26 am (IST): Some users are once again experiencing the issue with Fire TV stick and are also complaining about freezing, buffering, etc.

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