New updates are being added at the bottom of this story…….

Original story (published on November 15, 2022) follows:

Ticketmaster is one of the largest ticket sales platforms in the world. The company usually offers tickets for many of the most important events, shows and concerts of the year.

Currently, the Presale for a Taylor Swift concert is taking place. However, it seems that the experience is not being the best possible for the fans.


According to multiple reports, Ticketmaster Taylor Swift Presale access text code is not arriving for many, preventing them from buying the ticket.

Ticketmaster Taylor Swift Presale access text code not arriving

To be part of the Ticketmaster Taylor Swift concert Presale, fans first had to register in the section dedicated to the event. The system then randomly chose among the many registered users.

Those selected users received an email advising that later they will get an access code via SMS. This access code is what fans will use at Ticketmaster to purchase a ticket for the concert.

However, it seems that many fans who registered for the Ticketmaster Taylor Swift Presale are not receiving the necessary access code via SMS. So, they are unable to complete the transaction.


Well thank you! I am a international fan who was ready to fly to the US next year for a show ! Las Vegas to be exact ! I am hoping somebody will sell me a floor seat for retail ! No presale code only waitlist even thoughi am a loyal fan? #TSErasTour @taylorswift13 @taylornation13

It’s after midnight and I still haven’t gotten my code, but I got the email saying I was selected. Should I be worried?

It’s worth pointing out that the codes are reaching some users affected by the problem many hours later than expected. However, many others are still unaware of their codes.

I got the email around 3:30pm and the text with the code around 11:15pm!

hey ticketmaster it’s been 9hrs since i got the email telling i’m a verified fan where is my code😭 @Ticketmaster @taylorswift13

A potential workaround

There is still no official acknowledgment of the issue from the Ticketmaster team. However, there is a potential workaround that reportedly helps speed up the arrival of code.


Also, it is important to know that you should not buy codes from other people. This is because each code is associated with a Ticketmaster account.

I see a lot of “offers” online (such as Twitter) from people with extra codes. Codes are unique to each Ticketmaster account. Only the account it was sent to can access the code. If you buy a code from someone, it will not work for you!

So, you won’t be able to use codes generated by other people in your account. You must have received it directly through the normal way.

We will update this story as events unfold.

Click/tap to view older updates

Update 1 (November 15, 2022)

10:15 pm (IST): Ticketmaster support has acknowledged the issue and have confirmed that they are working to resolve the issue.

We are aware fans may be experiencing intermittent issues with the site and are urgently working to resolve. (Source)

But the problems don’t end there. It seems Ticketmaster isn’t the only service that’s been overrun by Taylor Swift fans.

SeatGeek is another service that has people waiting in never-ending queues to buy presale tickets. The website displays the following message for some:


While others are just told to wait in a queue that seemingly never ends or is disabled. We got the same message while trying to visit the website:


Update 2 (November 16, 2022)

08:51 pm (IST): Ticketmaster revealed that the Capital One Cardholder Presale has been rescheduled in order to ‘address the historic demand for tickets’ for the Taylor Swift concert.

To provide a smooth experience for cardholders and address the historic demand for tickets, Capital One Cardholder Presale has been rescheduled to Wednesday, 11/16 at 2pm local venue time for all shows. Rescheduling will not impact ticket availability for Capital One cardholders.

The high traffic on the Ticketmaster web platform is causing even those users who received their access codes to be unable to use them. They are just being pushed back into an endless queue during the checkout (1, 2).

There are even users reporting that their codes are not working, as if they were wrong (1, 2, 3). For users affected by these latest issues, the following is recommended:

If you received a code to the TaylorSwiftTix Presale, please login and access the queue through the link you received via text rather than entering through the Ticketmaster homepage. This will ensure an optimal shopping experience.

12:39 pm (IST): Reports related to tickets scalping and touting on StubHub for Taylor Swift Concert are now emerging as the Ticketmaster crashing issues is pushing fans to buy resold tickets at astronomical prices.

However, some are also concerned about the legality of such practices and asking fans to refrain from buying such tickets.

The fact that there are so many tickets available for sale at StubHub is maddening. Ticket scalping should be illegal and controls should be put in place to regulate ticket buying. An easy solution – you must present the credit card used to purchase the ticket at the door.

04:03 pm (IST): Some users who are on Ticketmaster are still getting error codes such as error 0011 and error 503 (1, 2). Below are some reports for reference:

@Ticketmaster I think TS fans deserve an explanation for the 0011 message. It was not our fault, it was a system error. (Source)

@TMFanSupport Ticketmaster I still have not received an answer about the 0011 error. (Source)

Same did it to me for night 1. I waited 3 hours, was my turn and got a Ticketmaster 503 error whatever that is and got back in queue and nothing left. (Source)

Did it automatically send you back to the queue or did you reload? I’ve been stuck on the 503 error page for 30 min (Source)

Update 3 (November 17, 2022)

10:34 am (IST): It seems that fans are still boiled up for not receiving the Taylor Swift Presale access text code as ‘Boycott Ticketmaster‘ trends on Twitter.

11:47 am (IST): Some furious fans are finding out that their Taylor Swift concert seat has ‘partially obstructed‘ visibility just after they bought the ticket.

i shouldn’t have had to pay almost $700 for my mom and i to have a partially obstructed view & no i didn’t “have to” but when it’s the person i’ve looked up to since middle school playing a show 20 mins from my house…i panic bought. @Ticketmaster you need to do better.

ticketmaster telling me after i bought tickets that it’s an ‘obstructed view’ is so ass and should be illegal

03:30 pm (IST): Ticketmaster ‘a scam’ trends on Twitter following Tyler Childers Presale and prompting many to call out the site and Live Nation for their opportunistic monopoly.

Ticketmaster is a Scam. Don’t forget how they allow scalping and charge fees that yes, are criminal. As a musical artist, I would never want to be involved with them.

Update 4 (November 18, 2022)

10:51 am (IST): According to Ticketmaster support, tomorrow’s public on-sale for Taylor Swift | The Eras Tour has been cancelled due to high demand.

Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow’s public on-sale for Taylor Swift | The Eras Tour has been cancelled. (Source)

Also, getting upset with this, some fans are now asking Elon Musk to buy Ticketmaster.

Update 5 (November 21, 2022)

10:51 am (IST): Trouble continues for Ticketmaster after its mishandling of ticket sales for a Taylor Swift concert.

Now, the singer’s fans are organizing a movement that aims to ‘break up’ Ticketmaster.


We’re organizing to break up Ticketmaster. NOW is our best chance to make a difference through collective action! Sign up to stay informed and get involved here ↓ #TSxCapitalOne #TSTheErasTour #TSmidnighTS

They have even managed to gather more than 40,000 signatures to request the Department of Justice for a direct investigation of Ticketmaster.

Meanwhile, Taylor Swift has also expressed her annoyance and disappointment in how Ticketmaster has been handling the situation:

It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.

There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.

I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.

Apparently, Ticketmaster assured that they could handle the high demand that the concert would have, but clearly this was not the case.

Update 6 (November 23, 2022)

01:06 pm (IST): According to a report, Congress will hold a hearing on the lack of competition in the ticketing industry after Ticketmaster failed to manage Taylor Swift’s ticket sales. More on that here.

Update 7 (November 24, 2022)

12:06 pm (IST): It seems that the Ticketmaster Taylor Swift Presale controversy has escalated to another level and is already headed towards a Senate hearing.

Apparently, the issues faced by Swifties while securing a ticket on the site have prompted Sen. Amy Klobuchar and Sen. Mike Lee to hold a hearing to examine the lack of competition in the ticketing industry.

Update 8 (November 28, 2022)

01:09 pm (IST): Ticketmaster is surprisingly showing Taylor Swift ‘tickets are not currently available online’ even when all the tickets for ‘The Eras Tour’ have been sold out.

Source (Click/tap to view)

This could also mean that the issues related to the Taylor Swift Presale ticket may give way to the political organizing hugely because of the computer problems, long waits, and hurried purchases.

Update 9 (December 5, 2022)

04:20 pm (IST): Some frustrated Taylor Swift fans are now suing Ticketmaster over the recent ticketing fiasco. More on that here.

Update 10 (December 13, 2022)

05:17 pm (IST): Taylor Swift fans who registered as ‘verified’ and didn’t receive the tickets might have a second chance at getting them. More on that here.

It’s also worth mentionining that Mexico will reportedly fine Ticketmaster millions over the recent Bad Bunny ticket fiasco.

Update 11 (December 16, 2022)

01:59 pm (IST): Tennessee Attorney General Skrmetti has released a new statement regarding Ticketmaster. You can check it out below.


It worth mentioning, the recent Taylor Swift Eras tour has reportedly broken the record for the highest-grossing female tour making $554 million so far.

Update 12 (December 20, 2022)

10:26 pm (IST): Fans report experiencing issues again with the Ticketmaster platform. It seems they are getting a couple of error messages during the checkout process.

First, some are getting a ‘Pardon the interruption’ error:


Meanwhile, others are getting a ‘Transaction declined’ error:

Source (click/tap to expand)

Update 13 (December 23, 2022)

04:37 pm (IST): Another group of Taylor Swift fans has reportedly filed second lawsuit against Ticketmaster over Eras tour ticket fiasco.

Update 14 (January 18, 2023)

12:04 pm (IST): U.S. Senators Amy Klobuchar and Mike Lee have announced that they will hold a hearing in Senate Judiciary on January 24 to examine the lack of competition in the ticketing industry.

Update 15 (January 24, 2023)

04:37 pm (IST): Ticketmaster now says that the problems with ticket sales for Taylor Swift’s upcoming tour were caused due to cyber attack. More on that here.

Also, Live Nation has reportedly released CFO testimony ahead of Senate Judiciary hearing which is scheduled for tomorrow.

Update 16 (January 25, 2023)

05:51 pm (IST): Ticketmaster stock prices have raised up after the recent Hearing in which they have blamed the Swift ticketing incident on the bots.

Update 17 (February 06, 2023)

01:39 pm (IST): Ticketmaster will reportedly pursue a different approach for selling tickets in Beyonce’s upcoming tour to avoid the repeat of last year’s Taylor Swift ticket fiasco.

Update 18 (March 20, 2023)

10:30 am (IST): In the second chance to get tickets through users are receiving a code via SMS and an email with a link where to use that code.

However, some fans are receiving the SMS code, but not the email with the link where to use it (1, 2, 3).

Update 19 (March 22, 2023)

01:04 pm (IST): Fans are getting another chance to get tickets via Ticketmaster. However, those in Arlington aren’t getting (1, 2, 3, 4) the new sales code. Moreover, they are also disappointed that the old code no longer works.

Update 20 (April 12, 2023)

08:49 am (IST): Disappointed fans report not receiving codes via SMS even after being whitelisted (1, 2, 3).

Update 21 (June 7, 2023)

04:10 pm (IST): The Matt Rife ‘ProbleMATTic’ World Tour presale is currently taking place, and the experience with Ticketmaster has been quite frustrating.

Fans are dealing with issues like long queues and error messages. Also, those who were able to access saw how the tickets sold out in 1 minute (1, 2).

All of these factors combined bring to mind what happened a few months ago with the Ticketmaster Taylor Swift Presale fiasco.

Update 22 (June 21, 2023)

10:17 am (IST): Taylor Swift recently announced dates for her international tour and fans have begun looking (1, 2, 3) for the pre-sale code.

Moreover, some fans, who participated in the UK store Midnights pre-order, reported (1, 2, 3) that they haven’t yet received any email regarding the presale code.

Update 23 (June 28, 2023)

11:03 am (IST): Taylor Swift fans report (1, 2, 3, 4) waiting hours in queue to get a ticket at the latest presale (unsuccessful in some cases). There were also login errors that prevented others from buying tickets.

Update 24 (July 5, 2023)

10:28 am (IST): In the ongoing presale, there are fans waiting in queue for hours with thousands of people ahead to get a ticket (1, 2), while others still don’t even receive a presale code (1, 2).

Update 25 (July 6, 2023)

11:40 am (IST): According to official reports (1,2), the registration for the Era tour UK has been closed. In addition to this, new dates for UK have been added as well.

Update 26 (July 7, 2023)

09:46 am (IST): Many fans in UK are upset due to last minute modifications regarding the pre-sale process.

While they were waiting for a confirmation email to be able to access the general sale (after having previously registered), they received an email informing them that they will know on July 14 if they will be able to buy a ticket.

The sudden changes are causing a lot of confusion. On top of that, Asian fans are dealing with Ticketmaster crashing constantly during the process, as well as having to participate in a lottery system.

Update 27 (July 11, 2023)

05:20 pm (IST): Fans in the UK initially saw last-minute alterations to the procedure (Check Update 26). And now they are facing numerous errors while attempting to finalize the purchase (1,2,3).

Update 28 (July 17, 2023)

04:19 pm (IST): Sadly, today’s presale is turning out to be another little nightmare for the fans. There are reports of users getting error messages when trying to log in, while others didn’t even get a code (1, 2, 3).

There are also fans lamenting that there were no more tickets when they were able to access (1, 2).

Update 29 (July 19, 2023)

04:12 pm (IST): Taylor Swift fans reportedly slammed Ticketmaster for their lead booker rule. It means that the cardholder who booked the ticket must attend the show in person. More on that here.

Update 30 (July 27, 2023)

11:40 am (IST): Spotify has launched Top 5 Eras With New Taylor Swift ‘My Top 5′ experience. And fans are sharing their top 5 on social media platforms like Twitter.

Update 31 (August 03, 2023)

11:40 am (IST): Fresh reports (1,2,3,4) suggest that people are getting a ‘Error Code: 0007’ message while trying to retrieve Taylor Swift tickets.

Update 32 (August 4, 2023)

01:56 pm (IST): Taylor Swift has announced more dates to her Eras tour in the US and Canada.

Turns out it’s NOT the end of an era 😝 Miami, New Orleans, Indy and Toronto: The Eras Tour is coming to you in 2024 with @gracieabrams! Verified fan registration for all shows is open now – visit for more information (Source)

Update 33 (August 8, 2023)

09:31 am (IST): Fans have been desperately looking (1, 2, 3) for the presale code for Taylor Swift’s show.

Moreover, Ticketmaster has warned users that using multiple browser won’t increase the chance of getting the ticket. Instead, they might end up losing access to the sale across multiple browsers.

Update 34 (August 9, 2023)

09:45 am (IST): Many fans are disappointed (1, 2, 3) after getting waitlisted, while some unfortunate didn’t even receive the email.

You can checkout the official terms of Taylor Swift – Ticketmaster Verified Fans Program here.

Update 35 (August 10, 2023)

09:56 am (IST): Taylor Swift concert tickets are available at hefty price.

Moreover, some Ticketmaster users are claiming to be selling their tickets. However, people should know some things about reselling to avoid getting scammed.

05:43 pm (IST): Recent reports (1,2,3) suggest that fans are getting email for the Verified fan presale, but not the code necessary to proceed with the process.

Update 36 (August 11, 2023)

05:15 pm (IST): Whitelisted fans (1,2,3,4) were left feeling frustrated and disappointed after they were unable to get tickets to the highly anticipated concert.

Featured Image: Ticketmaster

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Jean Leon
1613 Posts

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC

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