[Updated] No email from Ticketmaster for Taylor Swift's 'The Eras Tour' verified fan presale? You're not alone

Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on August 9, 2023) follows:

The excitement and thrill of Taylor Swift Verified Fan presale for ‘The Eras Tour’ quickly turned into frustration when fans discovered that they haven’t received the expected email from Ticketmaster.

The idea of verified fan presale has become quite popular in recent years, mostly because it has the ability to stop scalping. It is designed to ensure that genuine fans get access to tickets before they become public.

These presale tickets are only available to registered Ticketmaster users, who show their loyalty to the artist.

No email from Ticketmaster for Taylor Swift verified fan presale

However, the promise of a seamless experience can sometimes be marred by glitches in the system. That said, reports have flooded social media platforms with fans sharing their frustration over not receiving emails from Ticketmaster.

Ticketmaster told me to hang tight so I’m continuing refreshing my email constantly just in case they change their mind and give me a code.
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.@TMFanSupport WHY HAVENT I GOTTEN A TAYLOR EMAIL YET HELP ME IM BEGGING YOU
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The Verified Fan program relies heavily on these emails as they contain critical details like presale code and waitlist status. But the fact several fans have still not gotten any email is quite concerning (1,2,3,4,5).

This issue has also left some puzzled regarding the arrival of email. While others are asking fans to stay calm recalling instances in the past where they got an email after long hours of waiting.

Just to remind / set expectations — last time there was a long wait (5+ hours for some people) between receiving the email and receiving the text message with the actual code. So don’t panic if you don’t get your text message right away, as long as you got an email you should be good!
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Here’s what the Ticketmaster’s official page says

Fans who haven’t received any email yet must take note of the following information:

So, as per this information, you can simply wait till the evening of Tuesday for the email to arrive.

Fans are also urged to maintain their contact information and check their spam folders. They can even get in touch with Ticketmaster customer service if necessary.

That said, we’ll keep tabs on the latest developments and update this article accordingly.

05:32 pm (IST): According to recent reports (1,2,3), fans are receiving the email for the Verified fan presale, but not the code necessary to proceed with the process.

Note: We have more such stories in our dedicated Ticketmaster section, so be sure to follow them as well.

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