New updates are being added at the bottom of this story…….
Original story (published on June 29, 2023) follows:
Foldable phones have been making headlines recently, but along with their innovative design comes the risk of screen-related issues.
After encountering such incidents with foldable devices, it’s no surprise that Google’s Pixel Fold is already sparking conversations about its screen quality as it starts shipping widely.
While there haven’t been widespread reports of problems, a few cases have raised some concerns.
One of the first voices to raise the issue was Ron Amadeo from Ars Technica, who claimed that his review unit’s screen was displaying signs of breaking.
Ron’s complaints received some criticism from Pixel users on Reddit with accusations of being an alarmist. Some even argued he breaks his own devices and blames OEMs, which is an absurd allegation.
However, it wasn’t long before others stepped forward with their own experiences of small dents and other screen related issues on the Pixel Fold.
Do you notice any damage in the areas between the display protector and the frame of the bezels like in the Ars Technica pixel fold? I’m wondering if that is where your damage occurred also. It could be a potential weak point of this device. (Source)
Moreover, a Redditor reported that they saw a flash of bright pink line on the display that didn’t fix even after a factory reset.
Google to investigate Pixel Fold screen breaking reports
According to company spokesperson Alex Moriconi (via The Verge), if any person encounters issues with their Pixel Fold screen, the company will proactively investigate it and find a suitable solution.
We recommend anyone having an issue reach out to support to investigate
However, it would be premature to suggest that there is an official acknowledgment of a widespread issue with the Pixel Fold’s screen.
The purpose of Google’s assurance is to let users know that if they encounter any problems, Google will be prepared to investigate and address them.
While it’s natural for users to be concerned about durability of foldable screens, it’s also worth noting that early reports often make small incidents seem bigger than they actually are.
Moreover, Google’s commitment to investigating and resolving any potential screen-related issues should provide reassurance to potential buyers.
That said, we will keep an eye on this matter and update the article as and when anything related comes up.
Update 1 (July 10, 2023)
02:05 pm (IST): A Redditor said that they got replacement for their unit immediately after getting in touch with the support team. Hence, you can also try contacting support for replacement.
Note: We have more such stories in our dedicated Google section, so be sure to follow them as well.
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