New updates are being added at the bottom of this story…….
Original story (published on July 1, 2022) follows:
Ever since it was founded in 2006, Spotify has taken the world by storm. Used by millions worldwide, it is the largest player in the music streaming industry accounting for over 31% of the total market share.
But despite Spotify having a huge lead over its competition, the platform seems to be losing its edge with services like Apple Music, Deezer, and Amazon Music stepping up their game.
However, subscribers have complained issues like the Discover Weekly recommendations not updating and Spotify not playing specific songs when using Google Assistant in the last few weeks.
And now, many Spotify users on Android are complaining that the app is not loading or getting stuck on a black loading screen. This is making it impossible for many to listen to their favorite music.
Unfortunately, generic troubleshooting solutions like reinstalling the app, clearing data and cache, and even downgrading to an older version aren’t helping.
my Spotify has been stuck on the loading screen since i logged out of my account yesterday. i have tried everything i can find online so im just wondering if anyone has other ideas? It all happened very randomly. I have a Android Samsung S20 FE 4G
I tried changing my download storage from internal to the sd card. But then spotify restarted and only stayed on a black loading screen with the logo. I tried restarting my phone, reinstalling the app (with and without the sd card inserted in my phone), downloading an older version and doing a clean install but nothing worked. Every time I try to open the app, I just get a black screen with the logo and nothing happens until my phone turns off. Spotify still works on my PC and my phone has enough storage.
Thankfully, Spotify developers were quick to comment on the matter and said they are investigating the app not loading issue on Android. But they did not give any ETA on when it will be fixed.
Hi everyone! Thanks for reporting this issue to us. We’ve passed your info on to the relevant team, who are currently looking into it. As soon as there are any updates on this, rest assured we’ll keep you posted here, so stay tuned. Cheers!
As always, we will be updating this article when a fix is out so keep checking this space. In the meantime, check out our Spotify bugs and issues tracker to see similar problems affecting users.
Update 1 (July 21, 2022)
10:17 pm (IST): A Moderator on the Spotify community has confirmed that the issue where the app is not loading on Android has now been resolved.
Update 2 (July 26, 2022)
12:41 pm (IST): Some iOS users are also reporting (1, 2, 3, 4, 5, 6, 7) the black screen issue when launching Spotify app on their devices. Luckily, Spotify has acknowledged the bug and they are investigating it.
In the meantime, there are some workarounds that might help you temporarily resolve this issue. You can check them out below.
But it is resolved after I tried one of the comments solution, turn on the airplane mode then open the Spotify app. The app just open perfectly fine. After that just turn off the airplane mode and turn on your wifi/data back. (Source)
I’ve got a few that helped me fix the same issue.
1. Restart the app.
2. Reinstall the app.
3. Relogin, restart, try again. (Source)
Update 3 (March 13, 2023)
Luckily, the support team has acknowledged this problem and confirmed that they are currently investigating it.
Note: We have more such stories in our dedicated Spotify section so be sure to follow them as well.
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