Discord downloaded videos 'Unsupported format' (without preview or grayed out) bug on Android surfaces, workaround inside

Discord is well appreciated by its users, but it also disappoints them with occasional bugs and issues here and there. For example, we recently highlighted how some were not able to send or download videos.

And now, it appears that some Android users are experiencing issues when downloading videos due to a format-related glitch.

Discord unsupported format bug

According to reports (1,2,3,4,5,6,7), when a video is downloaded from Discord, it appears grayed out and without a preview, both in the gallery and in the Android file picker.

downloaded videos from discord and they’re like this (grayed out) and i can’t send those videos on insta or snap or anything else.
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videos not showing in gallery
So when i download any vid from dc it saves as an file in mu downloaded files as a file and doasen’t show in the gallery app, how do i fix this?
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The videos appear as if they were in an Unsupported format, but they are actually downloaded as .MP4, which should be supported but is reportedly not working for a couple of them.

This issue has been reported by multiple users on Reddit and other forums, and it affects v159.10 of the app. The cause of the bug is currently unknown, but it seems a wide range of users are affected.

Potential workaround

One workaround that has been suggested by users is to import the downloaded videos into a video editing app, then export or download them from there to the gallery.

Unsupported format. I have some videos like that too. Mine are some downloaded reddit posts that have an unsupported aspect to them (color space/video or audio codec/ etc.)
I suggest you import the videos in capcut or another video editing app and exporting them through those to ensure a supported format.
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The process seems to fix the issue and allows the videos to be viewed and shared through other apps.

However, this is not a permanent solution, and it is unclear when the issue will be fixed by the Discord team as they haven’t acknowledged the matter.

But we hope the team considers the reports and shares a solution to this problem as soon as possible. Until then, stay tuned as we will update the story if we come across any developments.

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