Twitch 'First time chatter' message highlight not appearing, issue acknowledged

Twitch is one of the most popular streaming platforms in the world for gamers. Launched in 2011, the Amazon-owned company focuses on live streaming video games.

Users have the option to watch content from their favorite streamer or explore new ones. In February last year, the platform had more than 9 million streamers and 26 million daily active users.


That said, users have been facing various issues such as the chat disconnecting or freezing on mobile and app crashing on Fire TV, Xbox, and the PlayStation in the last few months.

And now, many Twitch users say the ‘First time chatter’ message highlight is not appearing (1,2,3,4,5).

This is really useful for both big and small streamers alike since they are able to see and engage with new people. Many are wondering if Twitch developers removed the feature without notice.

Some have already tried resetting their password, clearing cache and reinstalling the app but it didn’t help either. Here are some reports from Twitch users for whom the ‘First time chatter’ message highlight is not appearing.


“First time chatter” announcement not appearing. While moderating for a streamer I noticed that the “first time chatter” announcement doesn’t pop up for new chatters on her channel. I have the announcement on standard and I talked to another mod that says he gets these on other channels, but not on this particular channel. It confused us both so I have to ask if someone else has had the same issue lately?

My chats aren’t showing up to anyone. A few days ago I got on twitch tried talking in some live streams. But it seemed like no one was seeing my messages, so I decided to go into a few more streams by different people (with low viewer counts) and see if they could see my messages. Believe it or not they couldn’t, I @ed people in chat to see if they would respond, I even went onto a broadcast on PS4 with the chat sidebar 3 times. Each time I sent a message though it never appeared.

Thankfully, Twitch Support commented on the matter and said the developers are working on a fix for the ‘First time chatter’ message highlight not appearing bug. But there is no ETA on when it will be fixed.

Hey Bee_za, sorry about this 🙁 We’re aware of a bug affecting some users that is causing first time chatter messages to not get highlighted properly. We’re currently working on a fix!

When the issue is resolved, we will be updating this article to let you know so stay tuned to PiunikaWeb.

Note: We have more such stories in our dedicated News Section so be sure to follow them as well.

Featured image source: Twitch

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.