[Updated] OnePlus 9 & 9 Pro OxygenOS 12 incorrect CPU info bug (SD855 instead of SD888) made it to stable channel, still no fix in sight

New updates are being added at the bottom of this story…….

Original story (published on December 09, 2021) follows:

Earlier this year, OnePlus updated its flagship lineup and released the OnePlus 9 and OnePlus 9 Pro. Running Android 11 with OxygenOS 11 on top, users appreciate the phones because of their intuitive and clean interface.

Recently, OnePlus updated the devices to OxygenOS 12 based on Android 12. However, users expressed their frustration over OxygenOS’ resemblance with Oppo’s ColorOS. Many said that the software experience is lacking with the update also removing some existing features.

oneplus 9R
OnePlus 9R

Some even said that they are thinking of ditching OnePlus because of the very reason. Now, reports (1,2,3,4,5) are coming in that OxygenOS 12 is showing incorrect CPU information.

According to users, the About phone section says the OnePlus 9 and OnePlus 9 Pro are powered by Qualcomm Snapdragon 855 instead of Snapdragon 888.

On further investigation, we found out that the bug was also present in the beta builds with many now confirming that it has made it to the stable release. You can also see in the image below how to the About Phone section looks like after updating to OxygenOS 12.


We got downgraded to a 855, yo! I blame the Android 12 update and ninjas. Go check, under About Phone setting. I’m using a OnePlus 9. RIP Snappy 888

today after i updated my oneplus 9 pro to oxygen 12. my oneplus 9 pro processor showing 855 instead of 888, am i geting a fake phone from oneplus or the new system bug?

While this does not affect the user experience in any form, people say multiple issues like these were reported and even acknowledged during OxygenOS 12 beta. And with bugs like these making it to the stable release, owners say this indicates that OnePlus is pretty much on a backward trajectory in terms of software.

Know issues
Some third-party apps haven’t been adapted to the latest Android version and may not function properly
Camera might be stuck and unstable sometimes
Texts and calls might not be able to be received
Bluetooth earphones may fail to connect and play music
Information about the CPU is incorrectly displayed
Buttons in Gallery might not function properly
Screen recordings may not be saved in some instances

That being said, the developers are yet to say anything about the issue making it to the stable version of OxygenOS 12, it is still unclear if and when it will be fixed.

We hope they soon release an update that fixes the OxygenOS 12 incorrect CPU bug issue. When they do, we will update this space to reflect the same so make sure you stay tuned.

In the meantime, you can check out our dedicated OxygenOS 12 bug tracker to check which bugs are currently affecting users.

Update 1 (January 26)

03:51 pm (IST): OnePlus confirmed that this is a visual bug that appeared after OxygenOS 12 update and it’s nothing to worry about. Moreover, they are working to resolve it.

Hi Debashis! Thank you for contacting OnePlus. That’s just a visual bug in displaying the wrong information, nothing serious as the chip inside hasn’t changed, it’s still the 888 chip. We are looking into it and will be sorted at the earliest. (Source)

Note: We have more such stories in our dedicated OnePlus Section so be sure to follow them as well.

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.