[Update: Jan. 31] OnePlus Oxygen Updater 'Unsupported device' error when updating to Android 12 (OxygenOS 12) acknowledged

New updates are being added at the bottom of this story…….

Original story (published on January 21, 2022) follows:

Founded in December of 2013, OnePlus is a Chinese smartphone manufacturer owned by Oppo which is, in turn, a subsidiary of BBK Electronics.

Known for making flagship killer devices, the brand is praised by Android enthusiasts worldwide because of its price to performance ratio and software experience.

However, after the release of OxygenOS 12 based on Android 12, many say that the latest version of their operating system has removed several useful features and has a close resemblance with ColorOS.

A few weeks later, OnePlus halted the rollout of OxygenOS 12 after users complained about poor performance.

That being said, those who updated to OxygenOS 12 based on Android 12 are now reporting (1,2,3,4,5,6,7) that they are getting a ‘Unsupported device’ error when trying to use Oxygen Updater.

If you don’t know, Oxygen Updater is an unofficial app that allows you to download the latest software for your phone including security patches.

Many OnePlus users are now confused as to what is happening and why their phone is suddenly unsupported. You can see the error message in the image below.

Experiencing alot of buggy type issues since updating to OS12. One of which is this “unsupported device” message. Is this normal from this point onward or just another bug?
(Please see attached) Thank you in advance…
(Source)

Thanks for this great app But later when I bought OnePlus 9 witch is a Chinese device with global rom and after the successful of the first update to c.40 then it said unssupported device!!! Why ? And how I solve it?
(Source)

Fortunately, the Oxygen Updater developer has commented on the matter and said that they are indeed aware of the issue where OnePlus users who updated to OxygenOS 12 are getting a ‘Unsupported device’ error.

They said that is a bug and clarified that the devices are still supported.

Yes, we’re aware of this. Don’t worry though, your device is fully supported. The underlying changes in the ColorOS-based version have resulted in several inconsistencies, which the app can’t make sense of yet (v5.5.0). The same is true for OB1/2, but we’re waiting for future versions to see if this was indeed just an OS bug, or we need to adjust our detection logic. Now that we’ve given you confirmation, you can ignore any warnings shown in the app, and you may have to enable advanced mode as well (app’s settings)
(Source)

If you want to read an in-depth explanation on what the developer has to say on the issue, head here.

We hope the Oxygen Updater developers fix the issue in the coming days. When they do, we will let you know so stay tuned for further updates. In the meantime, make sure you check out our dedicated OxygenOS 12 bug tracker.

12:50 pm (IST): Regarding the unsupported device error of the OnePlus Oxygen update, devs now say that the app delivered the update to Nord 2 even before this commit.

But users could have ignored the unsupported warning and it would have worked properly after enabling the advanced mode. Here’s the full explanation for this behavior.

01:02 am (IST): The developer has confirmed that the issue with Oxygen Updater ‘Unsupported device’ error has now been fixed.

Resolves #183. Fingerprint used to be parsed from the `getprop` output, but it’s now being read from `Build.FINGERPRINT` directly (because it calls `deriveFingerprint` ensuring it exists). Also removed unused “localDebug” buildType (Source)

Note: We have more such stories in our dedicated OnePlus Section so be sure to follow them as well.

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