The Galaxy Note 10 and Note 10 Plus are Samsung’s flagship phones released during the second half of 2019. Recently, both received their update to Android 12 (One UI 4.0).

However, it seems that this brought some noticeable performance issues to both devices. Multiple reports of affected users that have emerged in the last few hours corroborate this (1, 2, 3, 4, 5).

According to reports, after One UI 4.0 (Android 12) update, Galaxy Note 10 and Note 10+ are freezing when pressing home button and back button.

Samsung Galaxy Note 10 freezing on Android 12 (One UI 4.0)

All related reports coincide in the same situation. Samsung Galaxy Note 10 and Note 10 Plus freezes if the user presses both the home button and the back button.

Android 12 Bricked my Note 10

I was very reluctant to update (I always am) but my phone decided it would update on its own just a few hours ago. I went to check on it and it is slow, freezing and every time I hit the home button it completely freezes and I need to hit the recent apps button to get anything moving again. It is almost impossible to do even the most basic things on the phone now.

This issue is frustrating many users, since home and back buttons need to be used constantly in order to use the phone (when gesture navigation is disabled).

Since update to 12 phone not working

I updated my note 10plus to the new 12version and now my phone is not working properly l, how can i get the old version, this update is no good. Anyone else has the same issue? My phone keeps freezing especially the home and back key on screen

A workaround to mitigate the problem

Having said the above, there is a potential workaround that could help mitigate the freezing issue on the Samsung Galaxy Note 10 and Note 10+. This basically consists of activating navigation by gestures.


But, it should be noted that, for those users who are used to the classic navigation buttons, activating the gesture navigation system brings potential issues, such as the following:

1. It has a small learning curve the gesture to go back doesn’t really work the same as the back buttons.
2. It’s useless for people who utilize the accessibility menu because the home button doesn’t work there either and this presents issues for people with dexterity issues.
3. My phone is like 2 years old at this point and the pixels where the buttons used to be are permanently burned with the shape of them there which looks tasteless af.

At the moment, there seems to be no official acknowledgment from Samsung. So, affected users can only wait for updates on the matter in the next few days.

Once new developments related to the issue arise, we will update this article to keep you informed.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Jean Leon
1613 Posts

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC

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