New updates are being added at the bottom of this story…….
Original story (published on December 22, 2020) follows:
The macOS Big Sur update 11.1 was released on December 14, and right afterward, a slew of complaints emerged on the Apple forums about issues related to 4k monitor support.
It appears that macOS’ latest update virtually breaks external 4K monitor support, giving users a really hard time.
MacOs updated today (Big Sur 11.1)and I can no longer get the 4K resolution for my external monitor (LG $K HDR 43) which I need. I am connected via USB-C on both ends and the resolution was fine before the update. Can any one help me roll back to 11.0?
I have a LG 43 UN 700B 4K HDR Monitor. But after the latest update to big sur 11.1 its no longer possible to use 4K Resolution… even with SwitchResX the resolution is unavailable. I restarted and plug / unplug the monitor already several times but it will not work. Somebody else had a similiar problem?
As apparent from the above complaints, 4K monitors seem to run at non-optimal resolutions like 1080p or even 720p when connected to devices like the MacBook. The refresh rate also takes a significant hit and may max out at just 30 FPS.
Others have lamented that their PC can’t detect the monitor at all. And even when it does, it fails to wake up from sleep mode.
And going by the vast majority of reports, the issue does seem limited to the previous year’s MacBook Pro 16” 2019.
A couple of users have already tried their luck with the new macOS 11.2 beta to no avail, indicating that the issue is here to stay for a while.
I also tried updating to the 11.2 beta and it didn’t fix the problem, so now I’m back on 11.1 for whenever the real fix is available.
But perhaps the worst part about the matter is that Apple is seemingly unaware of the problem and is yet to officially acknowledge it.
At the moment, your best bet could be trying out the list of workarounds given below.
Workarounds for 4K monitor issues on macOS Big Sur 11.1
1. Restart monitor: If you haven’t already, try restarting the monitor after booting up your MacBook. This has done the job for some. Keep in mind though, that you may have to do this each time you boot up your laptop.
2. Try connecting to the monitor through other means: Several users have been able to work around the problem by using a different kind of cable for making the connection to their monitor.
I was able to fix it by connecting the screen via HDMI through a USBC hub. Once the resolution was back up (but at a lower refresh rate) I was able to reconnect directly via the USBC and keep the same resolution.
I went and got a Thunderbolt to 60hz HDMI adapter by Satechi. Plugged it in, and laptop woke up, detected res properly et cetera. It does seem I have lost the HDR detection, but I can live with that
3. Change display port:
I managed to fix this from going into the Monitor Settings and switching the Display Port off 1.4 and Selecting 1.2, I now see the original OSX scale options.
4. Try keeping your MacBook’s lid open: If nothing else works for you, then simply keep your laptop’s lid open and use the monitor as an extended display until Apple actually does something about the issue.
A few users have reported that they do not encounter any monitor issues this way.
Hopefully, the above workarounds fixed the problem for you. Be sure to also check out our dedicated macOS Big Sur bugs/issues tracker for further coverage on matters like these, along with their resolutions, if any.
Update 1 (January 08, 2021)
04:29 pm (IST): Apparently, Apple is aware of the external monitor issues brought about by the Big Sur 11.1 update and is already working on a fix. There is no ETA for when it will be rolled out though.
I spoke with a “senior technical support rep” from Apple Support yesterday. He said that this is a known issue with 11.1 and they are working on a fix, unknown ETA. Like someone else mentioned earlier, pretty unbelievable given how many people use external monitors in a professional capacity. Luckily, I can get by with just the laptop for now but it’s still a huge inconvenience.
Update 2 (January 28)
12:33 pm (IST): It’s almost been a month since Apple claimed that the issue is a known one and while a fix still hasn’t been rolled out, there’s now a new workaround available. Try it and let us know if it works.
Update 3 (February 04)
12:40 pm (IST): Sadly, as per a bunch of recent reports, the issue has persisted with the macOS Big Sur 11.2 update.
Upgrading to 11.2 broke my second external monitor connection. Primary monitor LG Ultrafine 4k (Mac version) connected via Thunderbolt. Secondary monitor (same model) connected via HDMI->DisplayPort adapter (BENFEI), then DisplayPort->USB-C cable no longer works after updating (worked fine on 11.1 before updating).
And as apparent from above, many users that weren’t facing any display issues as such are now bumping into them after updating to Big Sur 11.2. From this, it seems that the update only worsens the situation.
Update 4 (March 01)
07:26 pm (IST): Although not exactly clear, the latest stable Big Sur 11.2.2 update does seem to make a difference for the better when it comes to this issue.
There have been some behind-the-scenes optimizations that may be the cause. Hence, you might want to update your macOS device to the latest version.
I confirm that my LG 4K HDR is working on USB-C -> DP cable after upgrade to 11.2.2, but I can’t seem to get 60 Hz refresh rate (which I had before 11.1)
Update 5 (April 27)
03:47 pm (IST): The macOS Big Sur 11.3 update just went live and it includes fixes for external 4K monitors not displaying in full resolution when connected over USB-C. Full details can be found here.
Update 6 (July 16)
01:20 pm (IST): The 4k monitor issues on macOS Big Sur seemed to have resurfaced following the 11.4 update, as per several reports.
Mine used to work too on 11.4 but it randomly decided to no longer work and no amount of going back to Catalina and back to 11.4 was able to fix it for me
Well while on 11.4 today my monitor (LG 32DU99W) randomly went back down to prefix resolution, 1080p max, and not even installing Catalina fixes it this time.
However, there also are a few reports that suggest that Big Sur 11.4 actually fixed the issue for them. Bottom line is that the problem occurs randomly and can’t be tied to a single update.
Update 7 (October 11)
12:20 pm (IST): Months later and still, a section of MacOS Big Sur 11.1 continue to face issues with their external displays.
A new update notwithstanding (macOS 11.5.2), users still complain of issues with the system detecting their monitors with others noting that the experience deteriorates to 30Hz.
A workaround that seems to have yielded some relief for an affected user involves replacing the USB-C cable with one that is rated for 4K.
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