[Updated: Aug 26] Apple Music 'The operation could not be completed' due to an unknown error troubles some iOS 14.7.1 users

New updates are being added at the bottom of this story…

Original story (published on August 6, 2021) follows:

Apple Music is undoubtedly one of the biggest players in the music streaming industry, with more than 75 million songs in its database.

And it looks like Apple wants to overtake Spotify in the coming years. The company recently announced a couple of game-changing features such as Spatial Audio, Lossless Audio, and Dolby Atmos.

Since then, everything seems to be going down with Apple Music. People who have subscribed to the streaming service have reported issues such as songs not matching the Cloud Music library and the back button disappearing when browsing.


Some users also report that they hear cracking sounds when using the macOS app.

It looks like things are going to get worse for Apple. Users are reporting that they are greeted with a “The operation could not be completed” popup along with “An unknown error occurred” with different codenames.

Previously, Apple Music users complained that songs would load until the 15-second mark and refuse to continue. The Apple Music unknown error issue is astoundingly similar to the 15-second issue.


When I try to play music on my phone, I get the message “An Unknown Error Occurred (-42812)” I have been getting this occasionally for a few days, but every time I have tried to play music today it fails with this error. I get the error for lossless and non-lossless audio.Has anyone found a workaround for this? There is no information in the error message and I am completely unable to listen to Apple Music on my iPhone 8

@AppleMusic I’ve got some troubles with my subscription; it seems that every time I download any song this following error comes out. It seems I’m not able to listen offline song

The only difference is that Apple Music sometimes stops playing the song with an error. One interesting thing to note here is that it is not limited to songs on Apple Music but affects the Cloud Music Library as well.

Users are frustrated that Apple Music has broken even the most basic functionalities, such as listening to their favorite music.

The video below pretty much sums up the problems Apple Music users are facing right now:

View post on imgur.com

At this pace, Apple Music will surpass the number of bugs affecting Cyberpunk 2077.

Many people have already stated that they might switch to Spotify or some other music streaming service if the issues are not fixed soon.

We hope the Cupertino-based company acknowledges all the issues pertaining to Apple Music and works on fixing them. Especially at a time when Spotify is expanding rapidly and providing a near-flawless experience.

Update (August 09)

IST 01:32 pm: Reports from a section of Apple Music users indicate that they’re running into an unusual error (-42800) when trying to play their downloaded music.

I just changed my iPhone X battery today. When i tried to play the songs that I’ve downloaded on Apply Music, it shows a message says: “This Operation cannot be Completed. Error (-42800)”. And, i deleted all the songs, then try to play them on streaming, it still shows that error message. I restarted my phone couple times, and plug in the cable, but the error remains.

Some suggested workarounds include factory resetting the iPhone and updating the apps to the latest version. We shall keep an eye and update when we get new info.

Update (August 26)

IST 10:32 am: A section of Apple Music users are reporting an issue that causes Error -7300 when trying to play Offline tracks.

I’ve downloaded offline 19Gb of lossless tracks in my Apple Music, but when I tried to play it, I just had an error -7300. Some of the tracks could be played but only if you fast-forward it. It was a big fail of my new iPhone XR. I hoped to listen to my favorite music on the plane, but I was disappointed to see this error.

apple music offline issues

NOTE: We have more such stories in our dedicated Apple Section so be sure to follow them as well.

Featured image source: Apple Music

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.