[Update: Fixed] HBO Max acknowledges Gomorrah season 4 captions (subtitles) not working or missing issue
This story is being continuously updated….
Original story (published on May 25) follows:
Shot in the suburbs of Italy, Gomorrah is a dark series exploring the web of crime, loyalty, and sacrifice.
The show has been running since 2014 and has seen 4 seasons so far. The ratings have only grown upwards with each new season.
Being an Italian show, the true essence to watch it comes with Italian audio and subtitles turned on.
Even though there are English dubs but that doesn’t do justice. Gomorrah fans would prefer English subtitles over voiceovers any day.
This is exactly what’s troubling show watchers lately. HBO Max seems to have forgotten to add English subtitles to Season 4 of Gomorrah, Episode 7 to be precise.
Frustrated users who can no longer enjoy the show took to social media channels to highlight the issue with subtitles.
I watched 1-6 in Italian with subs. Now episode 7 has no suns even with close caption on.
I’m not seeing any subtitles whatsoever. It’s completely broken (on episode 7)
As it is being reported, the older episodes weren’t in order either. There were significant delays and the placement on the screen isn’t quite good.
This makes it difficult for show lovers outside of Italy to stream the show and it has totally come to a halt now.
The issue extends to almost all major media streaming devices like Amazon Fire TV Stick and Roku TV as well.
But watching the inflow of reports, HBO Max quickly came to the rescue. Here’s what support says about the subtitle issue.
Thank you for bringing this to our attention. Our team is aware of this issue with Gomorrah subtitles and currently working on a resolution. We’ll keep you posted with any updates. We greatly appreciate your patience.
Well, let’s hope it doesn’t get stretched to an extent where suspense turns into frustration.
In the meantime, here’s something that a user came across which could be of some help. Trying this is the only hope till a fix arrives.
So you gotta fix it while watching. Press play and hit the box at the top of the screen from there u can toggle the audio and subs (Source)
That said, we will keep track of this issue and update this page as soon as we have something significant to report.
Update 1 (June 02)
Even after a week, the status is still the same, as HBO is still trying to fix the issue.
Update 2 (June 07)
The latest status update on the matter says the glitch has been resolved.
Update 3 (June 07)
Going by the information coming from the HBO Max support, the issue still awaits a fix.
Update 4 (June 24)
The subtitles issue on Gomorrah has now been fixed as per HBO on Twitter.
Hi Rod, we appreciate you reaching out to us. This issue with the English subtitles for Gomorrah season 4 should be resolved. If you’re still having difficulty steaming with the English subtitles, please let us know which episode(s), so we can dig into this. Thanks, ^LD
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