OnePlus Red Cable Club issues during the sign-up process still persist

The story of OnePlus is an incredible one. The company has risen from a one-man idea to a massive force in the tech industry and competitor to big smartphone brands like Samsung and Huawei in just six years.

To achieve all this success in such a short period of time is all down to the enthusiastic community of fans around the world, more so in India, where the company says it’s now 5 million strong!

In an attempt to lock down these loyal fans, OnePlus last October launched the OnePlus Care program for the Indian market to offer a bunch of exclusives to fans in the country and followed it with a similar program later in the year called the OnePlus Red Cable Club.


For the uninitiated, the OnePlus Red Cable Club program arrived in December 2019 with an aim of giving Indian OnePlus fans access to extra features and exclusives like extended device support, prize draws, and even discounted out-of-warranty repairs.

Seasoned OnePlus fans should be quick to associate the OnePlus Red Cable Club name with the company’s signature red and white cables that come in product boxes because that’s where OnePlus drew inspiration from thanks to a charging station in India.

Charging station in India with signature red OnePlus charging cables (Source)

To be a little more specific, benefits of being a member of the OnePlus Red Cable Club include a year of free 50GB extra cloud storage, half the price for replacing batteries on your OnePlus 6/6T, 5/5T, and 3/3T, as well as an extra year of warranty for OnePlus 6T and newer devices.

All you need to join the club is any OnePlus smartphone, yes, including the OG OnePlus One. The sign-up process may vary depending on the specific device you have.

OnePlus 6 & onwards

If you are using Android 10 on your OnePlus device, you can go to: Settings > System > System Update to update your phone to the latest version. Then go to settings and login to your OnePlus Account to link your phone. Once your device is successfully linked, you are automatically registered for the Red Cable Club membership and can start enjoying the membership benefits.

OnePlus notes that the OxygenOS 10.3.0 updates that went out to OnePlus 7T, OnePlus 7 and OnePlus 6 series were specifically for Red Cable Club, so be sure that your device has at least upgraded to this version.

OnePlus 3/3T & OnePlus 5/5T users

If you are using an older version, you can go to Google Play and update the Community app. Then go to Community > Profile > Red Cable Club to link your phone to your OnePlus account. Once your device is successfully linked, you are automatically registered for the Red Cable Club membership and can start enjoying the membership benefits.

OnePlus One, OnePlus 2 & OnePlus X

If you’re using the OnePlus One, OnePlus 2 or OnePlus X, you can download OnePlus Care and verify your device to get your exclusive benefits.

Unfortunately, though, it seems multiple OnePlus users are unable to join the OnePlus Red Cable Club using the above guides. Heck, even those who have the latest OxygenOS 10.3.0 are still unable to get into the program for some reason.

OnePlus Red Cable Club sign-up issues (Source)

Unable to join the Red Cable Club. I’ve two phones linked to this acc. Raised this concern 3 times with your support team in past 25 days but no resolution has been provided. All I get told is that my issue has been escalated.

Unable to link my 7 Pro to the red cable club because it asks me to update my system whereas I’m already in the latest Oxygen OS and the latest version of the Community app.

Matter of fact, the OnePlus Red Cable Club sign-up issues have been here since day one and they still persist to date. It’s unclear what could be causing the issue, but OnePlus, after acknowledging the issue last December, noted that you must make sure:

1. Your device is a OnePlus device manufactured for India.
2. You’re using an Indian SIM card only
3. You’re in India when you update your device
4. You don’t disable your SIM card during the update process

It remains to be seen when OnePlus will address the sign-up issues with the OnePlus Red Cable Club, but we do hope it is soon.

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Hillary Keverenge

Review Editor. Besides phones, I also enjoy the farm, music, football, and, of course, food.