OnePlus seeking logs of connectivity issues from OnePlus 7T Pro 5G McLaren users
There aren’t so many 5G phones sold in the U.S. Matter of fact, the U.S. is one of the most underserved 5G-ready markets, but more devices keep coming in gradually, the latest being the OnePlus 7T Pro 5G McLaren Edition.
I’m not sure there is anything OnePlus and McLaren could do to fix what is definitely a clunky name. But if that doesn’t bother you, this 5G variant of the 7T Pro isn’t one to disappoint.
Besides aligning itself with T-Mobile’s 5G network, OnePlus 7T Pro 5G ships with the most powerful Qualcomm Snapdragon chipset of the year, the Snapdragon 855+, a typical McLaren-inspired finish that will definitely strike fans of racing cars, and a lot more.
In an effort to improve the 5G connection you get from the 7T Pro 5G variant, OnePlus is seeking interested owners of this device to submit modem logs detailing any connectivity issues experienced while using the handset.
I hope you are enjoying OnePlus 7T Pro 5G McLaren. To improve our products and create a better user experience for you, we want to collect logs of any connectivity issues for further analysis.
It’s not always an easy task being there to provide useful feedback to these companies. As a result, OnePlus is throwing in a token of appreciation for the first 15 OnePlus 7T Pro 5G McLaren Edition owners to submit a valid log.
We understand it will take some time and energy to capture and submit the log. To show our appreciation, the first 15 users who provide valid logs will receive the OnePlus Bullets Wireless 2 as a gift.
Of course, OnePlus has also provided a guide that you’ll use to create and submit the said modem logs, which we’ve shared below:
1. Input *#800# from dialing interface, enter “oneplus Logkit”, delete history log.
2. Enable “Network Tcpdump Log ” then click “get QXDM Log”, choose “modem-common”, and then click “open device log”.
3. Click “Move log path to built-in SD card” and then Click “save log”, when it informs you whether to reboot, click “Reboot”.
4. Restart the device.
5. After restart is completed, Remove SIM and insert to device again.
6. Reproduce the issue and take 1 or 2 screenshots to record the issue happening time. (If you can’t reproduce issue within 10 minutes, you can click “Delete history log” for saving space)
7. Wait for 3 minutes then Enter *#800# on dial pad, click “OnePlus logkit” then choose “get QXDM log” click “close device log”, then go back and disable “save log” and click “Move log path to build-in SD card” again to stop it.
8. Enter File manager >Internal storage, find the oem_log file and long press and click upper corner three dots to compress it and upload it in OneDrive or Google Drive along with the screenshots.
Since these modem logs are huge files, they may consume lots of memory on your phone. Sure, the 7T Pro 5G has 256GB storage, but there is no need to waste a few gigs for a log you won’t need after sending it to OnePlus. Thus, OnePlus advises participants to delete the log thereafter.
The logs should be sent to [email protected]
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