[Updated] ASUS ZenFone Max Pro (M2) Android Pie 9.0 update brings screen flickering / blinking issue
This story is being continuously updated….new updates are being added at the bottom…..
ZenFone Max Pro (M2) that was launched in India a few months ago is one of ASUS’ mid range smartphones that shipped with Qualcomm’s Snapdragon 660 SoC and Android Oreo (8.1), and was upgradable to Pie (9.0).
What’s good is that Max Pro (M2) device owners didn’t have to wait for long for upgradation as just yesterday the main stream tech media highlighted that the device has now started receiving this year’s Android OS i.e. Pie.
We’ve been working round the clock to make sure that we deliver the highly awaited Android Pie. The official update is now being rolled out on the Zenfone Max Pro M1 and the Zenfone Max M2 and Zenfone Max Pro M2. So just sit back, relax and enjoy your Pie. #WeHearYou pic.twitter.com/FjrsAdYMB9
— ASUS India (@ASUSIndia) April 11, 2019
Despite releasing in the month of April, this Pie update dubbed version 16.2017.1903.061 brings along the March security patch instead of the latest one.
But looks like this Android Pie update on Max Pro (M2) is off to a bad start as users are rushing to social media platforms to draw attention to the bugs that the update has brought along.
Take a look at what some of the disappointed users have to say:
Couldn't meet the deadline , so rolled out this untested buggy version of pie and don't even have service centre to get it fixed . I'm regretting the day i bought asus
— Yusuf (@Jackal1560) April 12, 2019
Did u really worked hard.I don't think so.cause the update is shitty and it doesn't bring any new changes compared to beta one.are u making us fools ASUS..at first I thought u will be beating the Xiaomi with the aggressive pricing.but I was not expecting this from u u lost a fan.
— PJ Kaundinya (@KaundinyaPj) April 12, 2019
Lets take a look at what has left users complaining.
Right after the Pie update got rolling, Zenfone Max Pro (M2) users started chiming about weird and continuous screen flickers on their units to an extent that they can barely use their phones. See for yourself how some of them word the problem behavior:
After PIE update ASUS Zenfone max pro M2 screen is blinking continuously. Phone is not at all usable. PLEASE FIX THIS BUG ASAP. Didn’t expect this kind of poor update from ASUS.
Yeah! it is so irritating! They are stupid, as soon as it happened i have been in chat with official customer care of ASUS. They troubleshooted my device and also suggested to perform factory data reset, i did it But no use! the problem still persists.
Multiple threads have been posted across ASUS Zen Talk (company’s official help forum) since the Pie update got live. Twitter has the same story. For a quick glance, here’s a selection of some of the recent tweets with users complaining about the screen blinking or flickering issue:
— Sumit kumar (@Sumitku15518469) April 12, 2019
As I'm the lover of Asus….I thought that ur will provide a better experience support….but u guys provide an pie update for Asus Zenfone max pro M2 in which screen is blinking continuously after update…..so please resolve this issue in 24 hours.waiting for reply
— Varala Risheek (@VRisheek) April 12, 2019
@ASUSIndia fix screen blinking problem on asus zenfone max pro m2 ASAP
— Parth (@parthadaspurul1) April 12, 2019
@ASUS after pie update the screen is continuously blinking in Asus Zenphone max Pro M2 fix this bug as early as possibe can't use in this State
— Kazi abdus Sahid (@Sahid199) April 11, 2019
Similar reports can be seen on the online discussion platform Reddit and XDA.
A couple of affected users even grabbed and shared videos of the glitchy screen flicker behavior.
Well the problem is indeed irritating and with screen flickering in like every three seconds it must be difficult to even use the phone.
Here’s another video:
Coming to whether ASUS is even aware of the problem in question, apparently yes they are.
Amid the long string of user reports on the official help forum, a few hours back, one of the moderators informed the affected users that the issue has been brought to the concerned team’s notice. They said:
We have highlighted this issue.
With that coming from a forum moderator it’s safe to assume that ASUS has been made aware of the screen flicker or blink glitch that got instigated by Pie. But there is yet to come an official confirmation about the fix. Though we hope that also comes soon.
Rest assured we are keeping an active tab on all related developments and will update the story as and when anything new comes to our notice.
In the meantime, if you are also encountering screen flickering or blinking on your ZenFone Max Pro (M2) after installing Android Pie, drop a comment and let us know.
Update 1 (April 15)
What’s not being reported is that service centers are now suggesting users to downgrade to Oreo to get rid of the screen flickering problem.
Downgrade Ur Mobile to stable Oreo screen Flikring problem solved. Asus service centre suggest me
One of the complainants even shared that they were told by customer support to wait until today (i.e. April 15) for the issue to be fixed.
I contacted customer service and they told me to wait until 15april for the fix on blinking issue.
Update 2 (April 15)
More Android Pie-related issues have come to light on ZenFone Max Pro (M2). Complete story here.
Update 3 (April 16)
Looks like ASUS has pulled back ZenFone Max Pro (M2) Android Pie (9.0) update. Details here.
Update 4 (April 25)
An Asus forum moderator has recently confirmed the flickering issue is being investigated.
We are investigating the flickering issue
NOTE: For more Android Pie related news head here.
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