[Feb 27 update] Here why ecobee server is down...

There are new updates that have been added at the bottom of this story….

Are you an ecobee user and wondering just like the following users why the service is down?

https://twitter.com/JohnNobile/status/1070596600135745536
https://twitter.com/shanselman/status/1070594040993705984
https://twitter.com/evanyoungworks/status/1070590110796865538

Worry not. The server outage was planned in order to conduct maintenance/renovation. As stated by the company, today the server will be out from 2 AM and 6 AM EST. Meanwhile, the ecobee thermostats will continue to work as expected, but the app, web portal and third party apps may not be available during the above-stated period of time. Also, Geofencing will not be available.

ecobee-maintenance

The Canadian home automation (thermostat making) company took to Reddit to inform their users about this pre-planned server outage.

Planned Server Outage from ecobee

While reverting back to one of the users, ecobee also mentioned that there will be a gap in data, that will be taken care of.

Those of you interested can keep track of the real-time developments by heading to their official website here.

Update (January 26)

There are again reports of ecobee servers being down.

https://twitter.com/odessit/status/1089065140538884097
https://twitter.com/taniith/status/1089062568726007808

However, turns out it’s a scheduled maintenance:

In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 26, 02:01 EST

Scheduled – We’re performing scheduled renovations from 2 AM – 6 AM EST on 26, January, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!

Update (January 30)

Ecobee app servers down and not working? Service suffers major outage again. Head here for details.

Update (February 01)

Is Ecobee again down? Head here for the reason.

Update (February 06)

There’s an outage again. Check out the reason here.

Update (February 27)

Ecobee services are down again due to ongoing maintenance. More info here.


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Dr. Aparajita Sharma

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.