Hi again, Brian. We'd like to let you know that our team is still working on a fix — we appreciate your patience!— Made By Google (@madebygoogle) October 7, 2018
Logitech Harmony Hub issue with Google Home confirmed
Of late, users of Google Home have been complaining about Logitech Harmony Hub commands not working properly with the smart speaker. Specifically, complainants say commands like “ask Harmony” to “tell Harmony” aren’t yielding desired results.
Here’s how some users explain the problem:
Mine quit working all together yesterday. It was working intermittently since Monday..ish. I have a routine that says things like “ask harmony to”… And All I get in reply is “I can’t help with that”. ‘i don’t understand”
With me it says now “sorry I can’t send messages yet” when asking to talk to harmony. Also my routine: Game time (switch on Xbox etc.) Gets the same response
Having the same issue as of last night. ‘sorry, I can’t help with that yet’ or ‘sorry, I don’t understand’. First time it hasn’t worked since I got them both
Following are a couple of Reddit threads where the problem is being discussed:
Thankfully, we know on whose end the problem lies. It’s Google. The confirmation regarding this came from the official Google Home Twitter handle recently:
While it’s good the problem has been officially acknowledged, there’s no word on when it will be fixed. Here’s hoping that happens sooner than later.
A few other Google Home related issues have also come to light. All of them have been officially acknowledged.
Firstly, Home Mini users are facing issues playing MSNBC on TuneIn. They say the device responds “Streaming MSNBC on TuneIn,” but then nothing happens. Google has confirmed they’re aware of the problem:
Hey all, we're sorry for the trouble. Our team is working hard to provide a stable fix on this. We appreciate your patience.— Made By Google (@madebygoogle) October 8, 2018
Next up is a problem with Ambient Mode not showing up on all Google Photos albums. Google says this is a known issue as well:
For Ambient Mode, we’re aware of the issue and our team is working on a fix
Hey Liam, thanks for reaching out. Could you try rebooting your Chromecast, casting device, and Wi-Fi router for a minute to refresh the connection? For Ambient Mode, we're aware of the issue and our team is working on a fix — stay tuned for updates.— Made By Google (@madebygoogle) October 8, 2018
And finally, when someone pointed out that commands for Spotify aren’t working properly, team Google Home on Twitter said they are aware of the issue with Spotify.
Thanks, we're aware of the issue with Spotify. Could you try this command and let us know if it helps? "Ok Google, listen to Purple Army/Clan Chat podcast". About EIHL UK, it isn't supported by Google Home — we'll make sure this feedback goes to the right team.— Made By Google (@madebygoogle) October 7, 2018
It’s worth mentioning that Google Home users have been consistently reporting problems with Spotify. See here.
Sadly, as is the case with other confirmations, no time line for a fix was shared in this case as well. However, rest assured as we’ll let you know as and when any news worthy development takes place on any of these matters.
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