Samsung Galaxy Note 9 preorder delay due to high demand, company says
Update (September 21):
You can read about Samsung Galaxy Note9 issues and problems here.
Original story follows
But what’s even worse is that there are a large number of those who are still waiting for their preorder to be delivered.
Yes, a significant number of people who placed Note9 pre-orders shortly after the phone was unveiled are still waiting for their units.
And looks like it’s a problem at Samsung’s end as many people have received following (or similar) emails from the company acknowledging the delay:
We know you are excited to get your Samsung Galaxy Note 9. Unfortunately, we are experiencing higher than expected demand due to which there is a delay in shipping out your order
Needless to say, that’s super annoying, especially to those who pre-ordered the phone as soon as it was made available.
As the email above says, many customers are now getting September 29 as the new date.
It’s worth mentioning that majority of those whose preorders have been delayed have ordered the 512GB version.
Following are some reports we collected from around the Internet:
This has absolutely been the WORST “pre-order” experience I have ever experienced. My original estimated delivery was Aug. 28 thru Sept. 5th now the app says Sept. 19th thru Sept. 26th. Please enlighten me, what is the purpose of a PRE-ORDER if you won’t get the device until almost a MONTH AFTER the device is released??? I just received this text from T-Mobile saying my order has been delayed. What a smack in the face Samsung! I am at a loss for words and I am so tempted to call up Tmobile and Samsung and completely blow up
@SamsungSupport Just had to cancel my Note 9 preorder from Aug 20th because it still has not even shipped and no one over the phone or through the ecommerce emails will help me. As a Samsung fan I don't think I will be getting the Note 9 anymore and will get a different phone.
— Dylan Day (@DylanDayPhD) September 12, 2018
— Patrick (@xImmortalSonx) September 12, 2018
@SamsungSupport I am bitterly resentful as to how you have handled the note 9 preorders and lack of transparency as to order status. Innumerable people, including @jhowell1030, want a real answer. Shame on you for lying to loyal consumers throughout this process.
— Nav (@NavMD) September 10, 2018
— Giovanni Glass (@momendo) September 10, 2018
@SamsungMobileUS I pre-order the Note 9, and it has been in backorder status for over two weeks. I loathe Apple, but I'll cancel my Note 9 order and get either the Pixel 3 or iPhone Xs because at least they're capable of getting phones to pre-order customers on time.
— Joe Simmons (@_simmonsjoe) September 9, 2018
@SamsungMobile @SamsungMobileUS @SamsungUS seriously fucks. What the hell are you guys doing. If we preordered the fucking #Note9 we shouldn't be having to wait this long for. The phone. I ordered it Aug. 21 and still no info from you guys. Preorder just keeps getting pushed back
— Anthony Piccirilli (@pic2022) September 8, 2018
Even more reports here.
So as you can see, a very large number of preorders have been affected by this delay. Here’s hoping that the South Korean company acts quickly, and resolves this delay problem as soon as possible.
Rest assured, we’ll let you know as and when any news worthy development takes place on this front.
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