Google replacing Pixel/Pixel 2 units facing microphone issues
If you remember, back in October last year, we uncovered a microphone glitch reported with Google’s Pixel phones, wherein the device’s mic only worked after switching to loud speaker during calls.
Well, now we have Google’s update on the story, effectively suggesting that those affected should get their units replaced.
Google employee Orrin (who is also the Community Manager at Pixel User community) updated a few hours ago on the relevant Product Forums thread, saying:
Looks like there are a number of different situations being reported, and I wanted to hop in and offer some clarification. If you are experiencing microphone issues on your Pixel device, please do one of the following:
Pixel in warranty – Please contact Google 1:1 support. You can do this by going through the settings app in your device, or by clicking “contact us” in the upper right-hand corner of the Help Center
Pixel out of warranty – Please contact the authorized service partner. This will vary depending on the country and you can find a list here
Pixel 2 – Please contact Google 1:1 support
After reading Orrin’s statement, you may think where did they mention replacement? Well, if you take a look at the long thread where the matter in question is being discussed, majority of those affected have been provided replacements by the company after getting in touch with Google support.
So it’s reasonable to assume the update by Orrin is to address the remaining complainants (with pending requests), in order to give them clarity on how to proceed further to get their affected units replaced.
It’s worth mentioning that at least one user confirmed even the replaced device had the same microphone issue, so now Google is sending them another replacement.
Also, while most of the Pixel units troubled with microphone issues have been replaced with fresh units, in some cases the company has provided repair as well, but such reports are very few.
So, all you Pixel device holders facing the aforementioned microphone issue on your units, get in touch with Google support to get over the problem with either a replaced or repaired unit. Wishing you a smooth experience.
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