[Updated] Did iOS 11.4.1 mess up your Apple device’s WiFi connectivity?
Update (July 31):
Apple confirms the WiFi issue. Head here for details.
Update (July 26):
A Community Lead on the official Virgin Media forum has said the company is now looking into the issue. More info here.
Update (July 23):
Router reboot used software for least congested band. iPad pro on iOS 11.4.1 never connected pic.twitter.com/syMI4Nr0Rp
— Justin (@_JustinNicholls) July 20, 2018
While there is lack of clarity about whether the problem lies at Virgin media’s or at Apple’s end, users have shared Apple support is suggesting it’s an issue that Virgin Media needs to look into.
I have spoken to Apple they are saying it’s a VM issue.
Apple blaming Virgin with me too.
No help from VM either and Apple are saying it’s not the update
Meanwhile, users say Virgin Media is suggesting them to upgrade their router to Super Hub 3.
Virgin are saying nothing apart from up grading to a Super hub 3.
It’s the new update 11.4.1 for Apple products on Super hub 2. Since the update the internet is intermittent and freezes so you have to keep turning it of and on. No help from Apple support who say it’s Virgins problem. VM not saying anything apart from upgrade router!
— Emma (@TheEmmaG) July 22, 2018
They are sending me a hub3 so hopefully that will work, if not I may need an extender to
— Katrina Clarke (@catriona20121) July 21, 2018
Update (July 23): Comments are continuously pouring in on this story, which is testimony to the fact that these WiFi issues are pretty widespread.
Original story follows:
If your iOS device’s WiFi connectivity is troubling you after the latest 11.4.1 update, then you aren’t alone. There are many other Apple users sailing in the same boat.
Take a look on micro-blogging site Twitter, and you’ll find virtually endless (and still developing…) stream of complaints from iPhone and iPad users troubled with the ‘randomly dropping WiFi connectivity’ problem.
For a quick glance here’s a selection of some of the recent tweets:
@AppleSupport lads, when’s the new update coming out? Since the iOS 11.4.1 update my phone just doesn’t want to work with the WiFi. Need that update ASAP
— Dan Lodge (@Dan_Lodge) July 22, 2018
@AppleSupport Having to constantly turn my WiFi off & on & switch between 2G & 5G connections every 10mins to get my WiFi working after IOS update 11.4.1 is already getting irritating already. Heard it’s quite a widespread issue so I hope there is a fix in the works.
— Andy Mighalls (@AndyMighalls) July 22, 2018
APPLE UPDATE IOS 11.4.1@AppleSupport
After installing the above my WiFi dies after 5 minutes and I have to keep turning WiFi off and on again. This is getting rather tiresome!
Anyone else having these problems?
— Phil (@PhilipT53955385) July 22, 2018
It’s 11.4.1 update causing massive Wi-fi drop outs, admit it and fix apple. https://t.co/85IUAMKHQ7
— Carl Callear (@lewjomad2) July 22, 2018
— Bayu Adha Surya Indr (@bayuadhasi) July 21, 2018
Not only Twitter, the same is being chimed even on the company’s official help forum (1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16) and online discussion forum Reddit (1,2,3,4) as well. Here’s a selection of complaints from these platforms:
Since the update I am losing wifi connection , I would be browsing the internet or watching YouTube then bang no internet I then after switch the phones WiFi off and on again and no my internet is fine due to working ok on other devices that’s not running iOS
Hello, just to verify that I to updated to 11.4.1 and was faced with exactly the same WiFi problem. After trying advisory fixes which didn’t work (e.g. clearing network settings) I tried a re-install of the update via iTunes but to no avail. Finally I have now downgraded back to iOS 11.4. On iTunes Which has now fixed the problem.
Hi Have exactly the same on my Iphone 6 and my IPad air 2 since updating to IOS 11.4.1 prior to that no issues support called but have since gone quiet on me?
Ok so my iPhone was great, until I installed iOS 11.4.1. Since then the wifi kept cutting in and out. I’ve tried everything I can find, such as resetting network setting, forced restart, forgetting network and reconnecting etc… I tried rolling back to 11.4 as I’d had no issues before. But it forced the recent update again. I can’t find a signed version to roll back to now other than the 11.4.1. So I’ve installed iOS 12 beta version 3 (current version at the moment) And the wifi connection seems to last longer, but eventually cuts off and only reconnects after toggling wifi off and on again.
While majority users report WiFi drops, some also encounter slow/sluggish connectivity that results apps struggling to connect and load content. As for workarounds, users report that disconnecting and reconnecting to the WiFi network resolves the problem, but only temporarily.
If you are also facing these WiFi related issues, let us know your experience by dropping a comment below. And rest assured, we’ll let you know if there’s any new development on the matter in coming days or weeks. Until then, keep watching this space.
PS: We’re continuously tracking developments related to iOS 11.4.1. If you want to take a look, head here.
PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.