[Updated] Thousands of iPhone X/8 users still face mic issues during calls
Update (February 23): Looks like some users continue to face the glitch despite upgrading to the latest iOS 11.2.6.
software updated to iOS 11.2.6 but the problems with making calls continue. Whenever I call someone they consistently complain about not being able to hear me.
— 〰iL🦂 (@FirstNameWil) February 19, 2018
iPhone 6 (iOS 11.2.6)- either call failed or no one can hear me on outgoing calls. Now it seems that incoming calls are hit and miss too. Tried toggling airplane mode- didn’t help. Talked with carrier- no help there. Really need to be able to make calls
Is Apple even planning to fix the maddening microphone issues plaguing its flagship iPhone X and iPhone 8 devices or have they settled for replacements as the only way out to prevent the issue from blowing up? From what we can see, the number of those affected is growing leaps and bounds, and the Cupertino-based company just doesn’t seem bothered.
For those who missed, a significant number of users were reporting that during calls their voice isn’t clearly audible to the other person until they switch to speaker phone. Some said the issue was related to their phone’s case, but a very large number of users have specifically said the is irrespective of whether or not a case/cover is being used.
Recently, in a look out for whether the mic issues were fixed, we were astounded to see a massive escalation in the number of complaints. See for yourself the number on the ‘Me too’ button on just a handful of Apple forum threads where the issue is being discussed:
So let’s take you on a journey highlighting what new has come to light since we first reported the matter.
From what we can see, Apple has been casually replacing the affected units. But sadly, that hasn’t resolved the issue for majority of users, as the problem continues to persist even with replaced units. In fact, the issue worsened in some cases.
Following is a selection of recent comments by some of the affected iPhone X users sharing their experiences:
Three calls yesterday had to be put on speaker phone so they could hear me. Major problem and needs to be addressed. i don’t like having others hear my phone calls when I am in a store or restaurant. And from reading all these complaints Apple really needs to get on this. Too much money to spend and have a problem like this
I am having the same issue. It’s not the case, and I’ve tried the noise cancellation suggestion. Neither fixed the problem. People I call either can’t hear me at all or it is very faint/muffled. Sometimes people can hear me for a minute or two at the beginning of the call, but the problem always arises. Other times, people can’t hear anything at all from the start. The problem goes away when I talk on speakerphone which is very inconvenient. I called Apple support and the guy was of no help at all. He didn’t even know that there was more than one mic on the iPhone X
I have same issue since day one. I thought is just temporary or is not my problem of hearing and maybe the other phones have this issue. But then I have tried to call me on other phone and it was like nothing to hear from my phone! What is happening? I spent 2000$ for what? Even like a normal phone is not working? Come on Apple!
We have to have some legal rights here!! I am on my 4th i phone X. Same problem as everyone else this is not right after spending almost 1500 on a cell phone and etc. I am going to check my rights when I get some time!
They did the same tests to my phone and said its all good . I said no it isn’t.. he tried different carriers and the mufled sound was duplicated.. the tec then went in and changed some settings and it worked but failed again hours later…
I’m havjng the same issue and my iPhone X is only 10 days old… will this phone have to be taken back to the store? What can I do? I do not appreciate forking our this much money only to regret not keeping my IPhone 5S
After 3 iPhones all x 256gb space grey, I can say that it has nothing to do with your carrier. This is an Apple ploy to shift the buck. I finally got a silver x 256gb and no problems at all. Apple tried to tell me it’s was a carrier issue, if that was that case how then does this latest exchange Iphone work. Return it and keep returning it until you get one that’s not faulty
I went to the Apple Store to find out why folks told me I sound like I’m going in and out of a tunnel while on my new iPhone X purchased from the Apple Store. They ran diagnostics. All great! They did say I was three Verizon cell tower versions behind so we updated that. The tech said I shouldn’t have to turn off Phone Noise Cancellation under Accessibility or turn on Hearing Aid Compatibility (as some folks are stating). So, all “appeared” great. I called three friends while sitting there….I still sounded muffled. So I called each one back from the Apple techs older iPhone. I was crystal clear. There you have it! So – they gave me a new phone. I then called those folks back again. They said it was definitely better but still not as crisp as the techs phone. I did not have a case on the iPhone X and his had one
Not only that, here are some of the latest tweets from the never ending trail of complaints on Twitter:
@AppleSupport @AppleUK_ @EE – fed up with call quality on my iPhone X. People say I sound like I’m underwater or fading away?? Checked on forums and lots are experiencing this issue. When will it be fixed – not much good is it for a phone!!
— Giles Davies (@AbersychanWard) February 15, 2018
I went with the #iPhoneX in December and the call quality is very poor with numerous people saying the sound is muffled regardless of hand! Saw quite a bit of chatter online about it but no remedies or is there?
— Fearghal Kearney (@KearneyFA) February 12, 2018
@AppleSupport this iphone X is garbage, why cant noone ever hear me talking on the phone, im forced to yell into it
— niick (@MedicinalMay) February 8, 2018
@tim_cook I have a new iPhone X recently one month but am facing problems,when I call or receive call the opposite caller/receiver can’t hear me saying voice isn’t clear .is this a manufacture defect so pls replace the iPhone asap ,we hear many facing same problems,pls check
— hitesh momaya (@hiteshmomaya) February 5, 2018
The iPhone X is the shittiest phone I have ever used from Apple. All of a sudden people can’t hear me on the phone when I’m talking, keyboard doesn’t always work, can’t hear videos. This phone is trash and Apple has gone down hill bad. Don’t waste $1000. Go buy tacos instead
— Ashley Shea (@Sheaeffinbutta) February 2, 2018
@Apple I’ve had this IPhone X for 2 Months Now, Upgraded From the 7 Plus And I’m still having the same problem Why Can’t nobody hear Me!
— 💦C.🦋P.💦 (@ChasPatrice) January 30, 2018
@AppleSupport Hi people can’t hear me on calls. I can hear them. When googling the issue, it seems like a common issue – should I ask to have my iPhone X replaced?
— Indignant Tweeter (@IndignantTweetr) January 26, 2018
Two major issues with new IPHONE X.
1. RECOGNIZING ME AND MY BROTHER SAME, FACE ID FAILED…
2. NO ONE ABLE TO HEAR ANYTHING WHEN I CALL. Have to restart phone all the time.
— Varun Puri (@varunpuri2008) January 20, 2018
@Apple I can’t hear my phone calls on My new Iphone X unless I put it on speaker” please help
— Naresh Jagityala (@NareshJagityala) January 15, 2018
@AppleSupport My iPhone X has been giving me lots of issues? It keeps on going one way on and off. I can hear my callers but they can’t! What a waste of money.
— Naila Tariq (@Natariq) January 7, 2018
So i can't hear a caller except through the speaker/earphones with my iPhone X. only a month and this? pic.twitter.com/zI7jwlSzE5
— BAMBI (@MzAurey) January 4, 2018
Apparently I sound all muffled or like I’m talking with a pillow between the speaker and 🗣📱 which isn’t great. Call with AppleCare scheduled. #iPhoneX
— ☾︎ 𝙼𝚛 𝙳𝚘𝚖 (@mrdomsays) January 2, 2018
Suggested workarounds only worked in a handful of cases and many of the users mentioned that Apple Support even blamed their carrier for the problem instead of fixing what’s broken.
Well, that was just iPhone X users wording their pain. Let’s see what iPhone 8 users have been chiming:
I have the same problem , I replaced the iPhone 8plus 2 times and the problem still exists , I also changed the SIM card and no hope. I contacted apple with no response from them all they do they are trying to take more time and keep me waiting for what I don know
I feel your pain……. I over exhausted too many 8’s. Apple claims they never heard of this. As I mentioned, I own 5 8’s all do it. SIM card won’t help. The only possible fix is put it on speakerphone and then turn it off. See what happens. It’s a microphone transfer issue being the phone uses 1 of 2 mics when on call. Then the microphone closer to your mouth is then turned on and the other does nothing until you move the phone. In other words, talk on the left side…left mic enables…..right side, right mic enables. Speakerphone, both enable
My experience from having problems with Apple products is that you need to exchange it for a new phone at an Apple store (if you are within the 14 day period). Just keep exchanging phones until you get one that works. If you are within the 14 day period there are not questions
I bought an iPhone 8Plus 10 days ago from the Apple Store. Recipient’s sound in phone calls was a problem from Day 1. I went to the Genius Bar yesterday and the earnestly helpful Genius suggested it was all the fault of restoring from my backup and I should erase everything and rebuild the phone from scratch (as if I have the time) – *maybe* that *might* fix the issues
After installation of a second brand new Iphone 8 as a new Phone, without restoring anything, the problem was still there. It has nothing to do with Noise cancelling, SIM card, 3G/4G/LTE/Data only or Voice and data. When voice input with normal phone conversation gets a little low the receiving person hears a very soft fading sound. As soon as the phone is put in loudspeaker mode all speech is very clear and loud
Yes. I’ve tried that too. Same thing. Works intermittent. A true test is laying the iPhone down on regular call, call it with another phone and rub the left mic then the right mic. You will hear a sound from either mics, not both together as it should. Either mic pics up. Not both. Then pick up the phone and hold it straight, only one mic works then the other works. Again, I mentioned that it’s a microphone transition pickup issue due to software no matter what version of iOS 11.x.x. I feel it’s due to the A11 chip and something’s not compatible. As far as the 7 goes, I had 3 over the year with no issues. This is my 5th 8.. only 1 works flawlessly
The problem with the microphone started 1 week ago after I installed iOS 11.1.2…I believe it’s a bug becaeuse when I talk on the phone with the device next to my ear something cut the line and they cannot hear me but when I talk by speakerphone the microphone works perfectly….I don’t know if it’s a bug or a hardware problem…The thing is I pay 979€ for a phone and after 3 weeks the problems started the phone has never felt down or anything….I’m waiting apple to fix this by an update or by telling us if we have on our hands a problem batch
After 2 new Iphones 8 with the microphone problems I send the last one to Apple for repair. After a few day’s I received a brand new one without the microphone problem. The cause of the microphone problem was not mentioned. So send it back to Apple and receive a good one
We thought it was the folio case too but we tested this morning and took it out of the case and made some phone calls. Each person on the other end said it sounded fine for a while then it started to sound muffled again so the case is not the problem. Called Apple and they had me reset the phone (of course) but that did not work so they said my only other thing to do is take it to the apple store but had no appointments except for the middle of the day when we work of course and cant take it in then. So our only other choice is to go to the stare and wait in line to see somebody. This *****
We brought the phone back to the Genius Bar and they ran an analysis through a dock and some high pitch sounds in a busy *** store and it passed? Then we did some test calls in the store for like a minute each, then he played some switch-a-roo with our phone until we said ya that “sounds better” then he says “ well that’s your phone” . We left with a new phone. We were informed that “ your probably going to have the same experience with the new one” we ask why? They said because there’s nothing wrong with your phone. We are still having the same problem. If its AT&T’s service then they have quality issues to deal with between the 2 companies. I live in the peninsula in the “tech hub” and should not be having these problems with a $800 phone and a $300 bill every month! I’m leaving this discussion! 8 Plus phone and the sh#* and all these updates are garbage
If your issue is not caused by a phone case blocking the mic then I think I have found some clarity:
Your iPhone is designed to detect when the phone is against your face and adjusts the microphone sensitivity to deliver sound that it perceives to be at “normal” volume. When placing your phone on SPEAKER the microphone sensitivity adjusts to become more sensitive because it assumes your phone is further from your face, and therefore your voice is more distant. From my own calling tests I have found the sensitivity produces a “normal” speaking volume only when the microphone is in this increased sensitivity. This is why putting the phone on SPEAKER seems to fix the problem. Turning my own phone volume down so my phone can still be against my ear seems to replicate a normal phone conversation as much as possible. Without having a loudspeaker pressed against my face. Also using the mic/earbud setup included with the phone seems to work. In summary: the issue seems to be the adjustment of sensitivity in the lower microphones. If anyone finds a settings fix for this please reply. But unfortunately it seems that SPEAKER mode, with your volume turned down is the only quick fix at this time. Hopefully APPLE is working on this bug and it will miraculously disappear in an update
I have the same problem, posted this on another chat. No-one I call can hear me, and when they do, it’s always very faint and muffled. I don’t use a cover and I have cleaned the microphones so I don’t think that is the issue. I did the test with the voice memo, where the voice was clear, but it still is massively unclear on calls., The first person I contacted from Apple Support said it was a problem with the carrier (completely untrue and incredibly unhelpful) as I have made the same call with the same sim switched into another phone right after the failed call (from the same spot) and there I can be heard perfectly clearly. I have had the phone for two months (brand new) and regardless of whether I call from within a building, road, park, no-one can hear me. Regardless of all the other uses of the phone, it is completely useless as a phone if it can’t be used to make and receive calls. I think there is a big problem with the mic in this particular phone and Apple have instructed support to fob it off with idiotic responses like “it’s your carrier” and generally deflect from the problem. They even suggested I use headphones or the speaker to make a call, which is clearly NOT a solution
Apple support via chat (super unhelpful) claimed that if my voice memo recording audio is clear, it is an issue with the cellphone carrier and not the phone, which I know is NOT the case. I know it is the mic. In my case, no-one whom I speak to on the phone can’t hear me – I’m either muffled or very faint – so the 8plus fails totally as a phone
I have had similar issues and had to endure Apple support suggesting my carrier was at fault.. Oddly, my main use of my phone is to make telephone calls! If I can’t do that without using speakerphone mode or whatever there is a serious problem, and it’s not the user. Phone returned to retailer today for a full refund. They told me they had many unhappy customers…
I even had a replacement iPhone 8 plus and now it’s even worse, microphone cuts often during calls noone can hear what I say, video messages are noiseless voiceless, phone doesn’t ring!
Indeed i also think all iPhones8 , 8+ are defectives ! My second one that was replaced last week is still even worse!
Here are some of the recent reports from Twitter:
@Vodacom111 new iphone 8 and no one can hear me when i make calls, Had phone for 1 week…send to repair centre for 2 weeks. This is the extent they tried to fix it. 1 call for 17seconds. 1 call for 5 seconds. Worst service EVER pic.twitter.com/lbnN4L0dXa
— Saskia (@Sasinthevale) February 6, 2018
Anyone else having issues with people only hearing static when you call them? I have an iPhone 8 and at this point idk if I can even call it a “phone”
— Kevin Hoffer (@Kevykev808) February 10, 2018
Apple needs to get their services together. All this freezing, glitching and no one being able to hear me when I call unless I restart my phone is unnecessary. This iPhone 8 SHOULD NOT BE HAVING ISSUES.
— DEL 🚀 (@GoodVybzDEL) January 31, 2018
Is the issue iOS 11 specific?
Well the story doesn’t end with iPhone X and iPhone 8 users. While digging in deep we could locate many old iPhone users facing similar mic problems on their units after upgrading to iOS 11. Following are some of the recent complaints:
If you read through this entire discussion group, the issue is affecting iPhone 7’s, 8’s and X’s. It’s affecting people across multiple regions of the world. It’s affecting those on iOS 11 specifically. All that adds up to it’s not hardware — it’s statistically too broad — it’s software as previously described… a misprogramed driver, codec, etc that is overaggressive on noise cancellation. Turning off noise cancellation and updating to the latest iOS seems to resolve it in a workaround way. Interestingly before iOS 11 the default was to have noise cancellation turned off. In iOS 11 the default was to have it turned on
Oh hey @AppleSupport is there a known issue with call receiver sound quality in iOS 11.2.2? My brand new phone seems faulty & the @O2 advisor I'm talking to says he has the same issue with his (not new) iphone too!
— Emma (@FoodieEmma) January 16, 2018
@AppleSupport since I update my iPhone 7 to iOS 11 the volume of the main speaker doesn’t work well, it’s very difficult to hear someone on a phone call 😫😫😫please help me
— Joaquín Vergara (@joaquinvergara) January 31, 2018
— Yosua (@J0_jO) January 12, 2018
@AppleSupport upgraded to iOS 11.2.1 over the weekend which pushed me be with Apple care/ Genius Bar for the past 3 days and several hrs. Still no resolution. Has to reset my phone every few hrs to be able hear/be heard on a phone call. Very frustrating!
— Vibaaah (@Vibaaah1) December 20, 2017
It’s an iPhone SE on iOS 11. It constantly cuts out at the other end, I can hear people, but the other person just hears my voice on and off. It doesn’t happen when I’m on a normal phone call so it’s not my mic.
— Ben Doyle (@bendoyle1983) December 4, 2017
Iphone 5S IOS 11.1.2 issues: when I call other people they cannot hear me
— jukommerce (@jukommerce) November 21, 2017
And even the latest iOS 11.2.5 doesn’t appear to have made any difference, as users continue reporting the same despite upgradation.
I also get too. Fixed please!! I lose my job today because of this! iPhone X / ios 11.2.5 / Thailand AIS / Got full signal / Random happen / Using without case. ** Troubleshooting >> Have to use headphones to stop this issue
I bought 8+ (iOS 11.2.5) and it has a muffled voice. People in the other end constantly ask me to speak louder or complain that they can’t hear me. They say that it seems I am calling them sitting in a tunnel. Some people on the other end said that I was “breaking up” and sounded like I was underwater. Turning the speaker phone helps a bit but the voice quality still suffers
I’m having a tough time hearing calls on my phone (iPhone 7, iOS 11.2.5). It sounds like a bad quality connection – like they’re in a tunnel. I have no trouble with the speaker, headphones, and while in my car (connected via Bluetooth). Just using the phone as a regular phone
If you ask us, this does appear to be an iOS 11 issue. And it’s not a normal bug, as it’s breaking a fundamental functionality of iPhones being phones in the very first place. Plus it’s very widespread now – not hundreds but thousands are affected and complaining of the problem on help forums. We don’t understand why is Apple turning a blind eye on it.
Stay connected with us on Twitter (@PiunikaWeb) to hear about all related developments as and when they occur