Xbox app reportedly 'not recognizing Ultimate subscription after latest update' for a section of users

Microsoft’s Xbox app has been a popular platform for gamers to access a wide range of games, connect with friends, and access exclusive content.

The ability to play games across numerous platforms such as the Xbox console, Windows PC, or even mobile devices with the Xbox Cloud Gaming feature makes Xbox Game Pass an appealing option for gamers.

However, some Xbox app users are reporting an issue where the app is not recognizing their Ultimate subscription after the latest update (1,2,3,4,5,6,7).

The Ultimate subscription is a premium service that offers gamers access to over 100 high-quality games, Xbox Live Gold, and Xbox Game Pass for PC.

However, a section of Xbox app users is experiencing difficulty accessing their Ultimate subscription benefits, even though they have paid for the service.

Users say that the Xbox app is not recognizing their Ultimate game pass subscription on the app and is asking them to purchase a new one.

When they go and check their Microsoft accounts the subscription is still valid for the time period they bought for and shows still active.

Game Pass app showing I need upgrade to Ultimate even though I’m paid until august. Achievements on mobile and console are showing 0 for all games. Can’t view or upload game clips to Xbox network
Source

Apart from not being able to Live stream from Xbox to twitch I have just noticed that my Xbox account is telling me to upgrade my subscription when I already have Ultimate till 2025. I also can’t change my profile image, just a black screen that keeps loading
Source

The issue seems to have emerged after the app’s latest update, which has caused frustration for many gamers who rely on the app to enjoy their favorite games.

Xbox or Microsoft support is yet to acknowledge the Ultimate subscription issue so it is unclear when a fix will be deployed.

Until then, we will be keeping tabs on the matter and update this article as and when we come across more information so make sure you keep checking this space.

Note: We have more such stories in our dedicated gaming section, so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.