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If you live in the United States, you must have heard of Wells Fargo at some point in time. Headquartered in San Francisco, it is one of the largest and most reputed banks in the world.
Wells Fargo operates in more than 35 countries and currently has more than 70 million customers worldwide with more than 5,200 branches and 13,000 ATMs. According to the company, their current market value of stock amounts to $186.1 billion.
Having said that, recently, some major banks were hit by a service phone outage due to a phone system glitch that was later linked to Verizon.
The outage affected several banks including Capital One, TD Bank, Jet Blue, and Wells Fargo amongst several others with customers getting a message that stated “your call cannot be completed as dialed.” People also reported a problem with Wells Fargo on downdetector.com.
@WellsFargo I’m trying to call in to pay my car note, but ALL of your phone lines are down. On top of that, I don’t have access to my online account. What’s up with that?
(Source)
@WellsFargo customer service phone number not working? Says I have wrong number. Also tried credit card account management phone number for sh*ts and gigs, only to end up with same result.
(Source)
Unsurprisingly, many Verizon customers also reported that they were unable to make any phone calls or use the network to receive any. This is really serious since some say that they lost money from their account while others complained that they were unable to pay mortgages because of the issue.
With Wells Fargo customer support down, many say they were unable to report for fraud or connect for immediate assistance.
Fortunately, Wells Fargo has acknowledged the issue and said they are working on fixing the same. However, they did not share any ETA on when the problem will be resolved.
We are aware of a technical issue with our phone provider where some customers may be unable to contact us by phone. We apologize for the inconvenience. Please try again later.(Source)
We hope the issue gets resolved soon since many are unable to use the banking services right now. In the meantime, those who want to avail banking services will have to either do it online or visit their nearest branch.
When Wells Fargo fixes the customer service outage issue, we will update this article so make sure you stay tuned for more information.
Note: We have more such stories in our dedicated News Section so be sure to follow them as well.
Featured image source: Wells Fargo
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