[Updated] Viki app not working or crashing on Roku after latest 11.0.0 update, issue acknowledged

Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on April 21, 2022) follows:

Rakuten Viki is a popular video streaming service founded in 2007. It offers a wide range of shows and movies subtitled in nearly 200 different languages.

It includes Asian drama and movies such as Korean drama, Chinese drama, Taiwanese drama, Thailand drama, Korean Variety Shows, and more.

You can stream content directly from the website (Viki.com) or through its mobile app on Android and iOS. Moreover, it is also available on platforms such as Roku, Android TV, Fire TV, and Apple TV.

However, lately, many users are reporting crashing issues with the Viki app on Roku devices after the latest 11.0.0 update (1, 2, 3, 4, 5, 6, 7, 8).

After the latest update on Roku devices, the app has become completely unusable and crashes every time users try to log in. And those affected have taken to Twitter and Viki’s community forum to raise their complaints.

Here are some reports for reference:

I tried to troubleshoot but nothing is working. The app won’t open at all on my Roku. I deleted and reinstalled it twice, checked for updates and restarted my Roku. All the other apps work fine. (Source)

I’m really upset that the viki app isn’t working on my roku so I have to watch Oh My Venus on Hulu. Which has ads…#FirstWorldProblems (Source)

While the other apps seem to be working perfectly fine, it appears that there is something wrong with the Viki app.

Fortunately, Viki support has acknowledged the crashing issue on Roku and said that the team is working to resolve it. In the meantime, users can stream their content on the official website or other supported apps.

We’re aware of the issues affecting our Roku app and our team is working to get it back. We’re sorry for the trouble! In the meantime, you can still watch on http://Viki.com
or other supported apps (Source)

That said, we will keep tabs on the latest developments regarding the Viki app not working on Roku devices and update this story as and when we come across anything noteworthy.

09:44 am (IST): Viki support on Twitter said that it’s taking longer than expected to fix this issue. Moreover, the team is working hard to resolve it.

09:33 am (IST): Viki support on Twitter has informed users that they are still investigating this issue. However, they did not provide any ETA for the fix.

Note: We have more such stories in our dedicated apps section, so make sure to follow them as well.

Featured image source – Viki

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