[Updated] Ubisoft Connect not loading Store, Games & News tab for some, issue under investigation

New updates are being added at the bottom of this story…….

Original story (published on March 2, 2023) follows:

Ubisoft Connect is a proprietary video game distribution system developed by Ubisoft. It acts as a user’s library of various games and downloadable content.

Apart from that, it also enables users to start games, install updates, connect with friends, and download previously-purchased material.

Ubisoft Connect not loading Store, Games & News tab

However, it seems that several players who use Ubisoft Connect to manage their games are facing connectivity issues as it is currently unable to load the store, games, and News tabs (1,2,3,4,5,6).

@UbisoftSupport is it normal that my Ubisoft store is not loading on Ubisoft connect and my Ubisoft+ page on connect is showing as if i dont have Ubisoft+?
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“ubisoft service currently unavailable”. Can’t even open the damn launcher legit tried everything on the internet to try and fix this but nothing works. Does the launcher randomly works/not work from time to time?
Source

Instead of opening the selected tab, the news tab displays a warning saying ‘Looks like we can’t fetch the news right now’. The store tab, on the other hand, displays a ‘Ubisoft store is currently unavailable’ error.

Those affected have tried reinstalling the app and restarting their PC but to no avail. Even a clean installation and reinstallation of windows don’t seem to work.

Official acknowledgment

Fortunately, the developers are looking into the problem where Ubisoft Connect is not loading Store and Games. They did not, however, provide a time frame for the fix.

They also added that the issue is affecting users ever since the January update and is currently under investigation.

Thanks for sharing these screenshots with us! This issue has been affecting users since the January update for Ubisoft Connect and is still currently under investigation by our development team. Would you mind sharing your Ubisoft username with us?
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Since there is no workaround that can help fix this bug, affected players can only wait for the team to resolve it at the earliest.

We’ll keep tabs on the latest developments and update this article as and when something noteworthy comes up.

02:05 pm (IST): According to fresh reports (1, 2), Ubisoft Connect servers are currently down or not working for a section of users.

06:13 pm (IST): Lack of reports now suggest that the recent issue with Ubisoft Connect has now been resolved.

Note: We have more such stories in our dedicated Ubisoft Section so be sure to follow them as well.

08:35 am (IST): Ubisoft connect is currently undergoing an outage as it’s down and not working for some users. Reports on Twitter (1,2,3) and Downdetector indicate that the server issues have been going on for few hours.

09:17 am (IST): Ubisoft Connect launcher is currently in the middle of a new outage (1, 2). The issue has been acknowledged, but there is no ETA for a fix yet.

4:00 pm (IST): The outage has been resolved.

Featured image source: Ubisoft Connect

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