The Division 2 is an action game developed by Ubisoft. It is part of the successful universe of novels written by Tom Clancy’s.

The Division 2 is a large-scale game that offers both a full open-world campaign mode and a multiplayer aspect.

If you are interested in trying out The Division 2, you can play it for free for 8 hours by downloading the trial from platforms such as the Epic Games Store. If you decide to buy the game, you will keep your progress.

That said, recently The Division 2 players experienced an issue where their agents lost progression levels. In response to this, Ubisoft is sending compensation caches to players emails.

However, many players who experienced agent level loss are not receiving the correct amount of caches, and many are not receiving any at all (1, 2, 3, 4, 5, 6, 7, 8, 9, 10).

The Division 2 missing compensation caches for lost levels

After the agents of many The Division 2 players lost levels, it was not possible to recover them for Ubisoft. Therefore, the company came up with a compensation plan that includes high-value caches:

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However, according to multiple reports (1, 2, 3, 4, 5), many players are not receiving the compensation:

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You said everyone will be affected with the expertise nerf and yet not “everyone” got a cache in their mailbox. Some got more caches than others. Weird how everything is being done. Instead of it being done equally to avoid problems, you are rushing it. Nothing new.
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@TheDivisionGame @yannickbch @MortenRyberg I’ve not had any material caches delivered since the update is this an issue that’s being looked into??sorry if this has already been answered elsewhere.
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Some players got a fraction of their corresponding caches

In some cases, players are receiving only part of their compensation for losing levels in their agents.

Really cause the wording is kinda weird! They made it seem as though some people got multiple caches! They said not to open all of them at once! I only got 1 cache not multiple! Idk 🤷🏻‍♂️ 1 cache doesn’t fill inventory with the new cap at 9999.
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why my friends got 41 compensation caches and i got only one ?i spend 90 more exotic !its not fair !!
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Ubisoft team is already investigating

The Ubisoft team is already aware of the issue and is investigating. However, there are no details on an ETA for the fix yet.

We are investigating reports of players not getting their compensation caches.

This is not our intention and thank you for letting us know!
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We will update this story as events unfold.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Jean Leon
1613 Posts

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC

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