Thameslink Railway incorrect journey planners issue acknowledged; Gatwick Express, Great Northern & Southern services affected too

Traveling by train is a popular mode of transportation in the UK. And many rely on accurate journey planners to ensure smooth and hassle-free trips.

However, recently, an issue with the National Rail journey planners has come to light which is affecting multiple services. This includes Thameslink Railway, Gatwick Express, Great Northern, and Southern.

As per reports, the journey planners are broken or not displaying correct information. Users say that the information on departure boards on station are not matching with journey planners.

As a result, people in the UK are facing problems while planning their journey. Here are some reports for reference:

@TLRailUK @GNRailUK The journey planners and station departure boards are not matching up. It is utter confusion out there this morning. Telling people that the planners will be updated at “2 or 3am” on the morning of travel… how can you operate like this? (Source)

LOL so national rail journey planner asking you to check before you travel due to strike action but said journey planner is broken and the departure boards at East Croydon aren’t showing any platform information before 7am even though trains are arriving… MONDAY! 🙂 (Source)

Thousands of passengers who prefer Thameslink Railway, Gatwick Express, Great Northern, and Southern services for their travel have been affected as these operators are the key transportation links in the country.

Apparently, this issue is believed to be related to planned strike action, which disrupted the normal operation of the affected train services. You can check more about the strike action here.

Fortunately, the issue with incorrect journey planners has been acknowledged by the authorities (Thameslink, Great Northern and Southern). And they are working to rectify it, however, there’s no ETA for the same.

Moreover, passengers are being recommended to visit https://realtimetrains.co.uk to plan their journey as the information shown on this website is accurate.

We hope that this issue gets resolved soon since journey planners play a crucial role in helping passengers plan their routes. Moreover, they provide information about train schedules, connections, and estimated travel times.

Rest assured, we will update this article with latest information as we come across anything noteworthy.

Note: We have more such stories in our dedicated news section, so be sure to follow them as well.

Featured image – Thameslink

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.