Samsung Smart Monitor M8 webcam not working or detecting on Mac? Try this potential fix

Unveiled at CES 2022, the Samsung Smart Monitor M8 is a 32-inch 4K 60Hz monitor. It runs on the in-house developed Tizen OS and comes with a dedicated remote control.

The monitor comes with a height-adjustable stand that can be tilted according to user preference and a removable Full HD Slim Fit Cam. Connectivity options include Bluetooth 4.2, Micro HDMI port, Wi-Fi 5, and two USB Type-C ports.

Users can browse the internet, work on projects, and edit documents all without a PC. That said, many Mac users who bought the recently release Samsung Smart Monitor M8 are now reporting that the webcam is not working or getting detected on their system.

Those affected say that the hardware seems to be working just fine since the camera is accessible via the in-built app. Users say the problem is negatively affecting their productivity.

Here are some reports from Mac users for whom the Samsung Smart Monitor M8 webcam is not working.

Camera on the Samsung M8 and Mac studio not working. Hi,I am connected via the USB C cable from the M8 monitor to my Mac Studio but unfortunately I cannot get the Mac to recognise the M8 camera! I now the camera works because I can use it via the built in apps in the monitor but it is not getting recognised by the Mac! Thanks
(Source)

My Mac mini M1 is not detecting my Samsung M8 Smart Monitor camera. Hello everyone, I’m using my Mac mini M1 with the Samsung M8 Smart Monitor, everything is working fine except the camera. I cannot do FaceTime or anything regarding to Samsung M8 camera. It said camera is unavailable. Does anyone know how to detect the M8 camera on Mac mini M1? Thanks
(Source)

While both Apple and Samsung are yet to comment on the problem, we came across a workaround that might help Mac users with the Smart Monitor M8 camera not working issue. It involves disconnecting the HDMI cable and only using the USB-C cablle.

Had same issue. you need to disconnect the hdmi-cable and just use the usb-c cable. if you have both cables connected, it messes up and the webcam doesn’t show up on OS X.
(Source)

We hope Samsung and Apple work together and fix the problem at the earliest. Rest assured, we will be keeping an eye out for more information and update this space accordingly so make sure you stay tuned.

Note: We have more such stories in our dedicated Samsung Section so be sure to follow them as well.

Featured image source: Samsung

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