[Updated: Dec. 11] Hallmark TV app on Roku auto-playing next movie in queue about 10 mins before current movie ends

New updates are being added at the bottom of this story…….

Original story (published on December 06, 2021) follows:

Currently, many TV channels have their own app to have a presence on all kinds of compatible devices.

One of these channels is Hallmark TV, whose app is available through platforms such as the Google Play Store, Apple AppStore, and Roku.

But, it seems that the Hallmark TV app on Roku is not working properly, according to multiple reports.

Hallmark TV app on Roku users report that the service is auto-playing the next movie even before the movie they are currently watching ends.

When watching limited time movies on Hallmark Channel it switches to another movie

Several times over the past few days I have tried to catch up on a few of the new movies that premiered on #Hallmark Channel this weekend. They are only available to view on the Roku app for a few days. After watching nearly the whole movie each time (there was about 10-15 minutes left), I’d see a spinning circle like something was loading and a completely different movie would start to play.

The user further adds:

If I tried to go back and play the original movie, it would start from the beginning, and fast forwarding was not available. I saw the end of the first one by catching it on live tv, but that’s kind of annoying. Don’t think I want to try watching any more movies if this is going to happen. This happening to anyone else?
Source

The problem reportedly occurs within the last 5 or 10 minutes of each movie. Also, the fast-forwarding feature is not available, so going back to the previous movie is not a solution.

EXACT same experience for me this afternoon with a Hallmark film. Nearly to the finale and the stream switched to a completely different movie. I did not see the end of the first movie and like you, I tried to resume the film and it started over. There is no ability to fast forward.

This was my first experience using the Hallmark App as I took advantage of the free 7 day trial. User experience is saying not to subscribe.

I have done all the software updates and rebooted the system etc.

Roku Ultra 4800X brand new, 10.5, build 4201-C2, ID S02A217EG1F4
Source

The aforementioned problem apparently started in the last few days. At the moment, there does not appear to be any official announcement to the respect, neither from Hallmark TV nor from Roku.

Additionally, some users report that after trying to contact Hallmark TV, they get no response.

Taking into account the above, it is not yet known if both platforms are aware of the reports. If there is any new development in this regard, we will update this article as soon as possible. So, stay tuned.

02:00 pm IST: A community export on the forum said that this issue won’t fix until Hallmark devs fix it. This is a Hallmark issue with the coding of their channel on Roku.

Featured Image: Hallmark TV on Twitter

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.