New updates are being added at the bottom of this story…….

Original story (published on March 10, 2022) follows:

Oculus is Meta’s proprietary virtual reality (VR) platform. The company offers an ecosystem of both hardware and software products so that users get a complete experience in one place.

However, some Oculus device users have been facing issues that could potentially affect the integrity of the content in their accounts.

More specifically, some users are experiencing issues when trying to log in. They are being automatically logged out or receive a message saying that their Oculus account no longer exists.

Oculus account automatically logged out or no longer exists for some

According to multiple reports, some Oculus device users are being automatically logged out of their accounts when trying to access.

oculus-account-issues-automatically-logged-out-no-exists-1
Source

Help!

This morning I logged on to see that it says my account won’t load, it saved all my stuff like previously visited websites but my games are even though it still says purchased. It also say no internet on browser even though on the oculus menu it says I’m completely connected
Source

Some users even receive a message saying that their Oculus account no longer exists, which makes them fear for the integrity of their accounts (1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11).

Anyone else having major issues logging in to #Oculus ? The app logged me out and is now prompting me to create a new username when I try and log back in. I’m using the same Facebook account I used to create my original Oculus account…
Source

In some cases, users were even able to create a new Oculus account by trying to log in with their email already in use. This raises even more fears for the integrity of the content of the accounts affected by the issue.

oculus-account-issues-automatically-logged-out-no-exists-2
Source

Also, some users suggest that the problem is happening to those who merged their Oculus account with a Facebook account.

I think its only happening to people who have merged oculus and facebook accounts together.
and also I searched up my account and it says it doesn’t exsist so if this is so worst case scenario the account data has somehow gotten deleted and we might not get our accounts back.
Source

Oculus team is aware

Fortunately, the Oculus team is already aware of the account issues and is working on it. But, there are no details yet on an estimated arrival date for a fix.

We’re currently investigating reports of account issues, including log-outs and missing app libraries. Thanks for your patience while the team is working to resolve this issue.
Source

We will keep our eyes open for new events that arise to update this story.

Update 1 (March 11)

06:11 pm (IST): Oculus support on Twitter has confirmed that they are currently working to fix the issue with account log-outs and missing app libraries.

Moreover, they have restored the majority of accounts and are working to resolve this issue for everyone else.

We’ve been working to resolve the reported issue causing account log-outs and missing app libraries. The vast majority of impacted accounts have been restored, and we’re working on getting this resolved for everyone affected. (Source)

Update 2 (March 12)

04:55 pm (IST): Meta Quest support on Twitter has confirmed that the majority of account issues have been resolved.

Support said that the users who have created a new account while the original was unavailable may still be having issues. Moreover, devs are currently working to resolve the issue completely.

While the majority of account issues are now resolved, some users created or linked different accounts while their original one was unavailable and may still be having issues. We’re working on a solution and we’ll be contacting those users to advise them on how to move forward. (Source)

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Jean Leon
1613 Posts

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC

Next article View Article

Google Drive not letting users play videos, throws 'allowed playbacks has been exceeded' error

Google Drive users have been dealing with an issue for years where they get an 'allowed playbacks has been exceeded' error when trying to play videos. And Google has still...
Feb 20, 2024 2 Min Read