[Updated] NordVPN down as users face password verification failed issue

New updates are being added at the bottom of this story…….

Popular VPN service NordVPN is in midst of an outage of sorts as a lot of users are reporting the service is currently down for them. Complainants are taking to social media platforms like Twitter to voice their concerns.

Here’s how some of the affected users word this issue:

hello
@NordVPN
I couldnt use the vpn today on iphone. I could login to my account at web site, it is not expired yet. I had try the differ location server, logout the app and login again, reset my password. but none of them were worked

https://twitter.com/mostlypeeved/status/1139089221879308294
https://twitter.com/levskyyyy/status/1139089141906464769

Here are some user shared images of password verification failure:

Even the Down Detector service currently shows intermittent issues in some area of the UK and the US.

We are looking for more information on the matter and will update the story as and when any development comes to our sight.

Users have reached out to NordVPN to know what’s going on.
https://twitter.com/NordVPN/status/1139091888147959808

NordVPN has not only acknowledged the problem, but fixed it as well.

Our service is back online for all users after issuing a minor infrastructure fix. Users still experiencing issues should contact our support team. Sorry for the inconvenience!

08:40 am (IST): Many Nord VPN users from around the world have taken to Twitter to report that the service is down and not working.

According to users, they’ve been logged out of their accounts and when they try logging in, they get an error 503 code or an authentication error message.

Fix your website. ERROR 503. Can’t even log in. (Source)

@NordVPN my client won’t allow me to login now. Running version 6.8.1 (170) on my Mac. Every time I click login it takes me to a auth page and that page is broken (Source)

@nordvpn After updating the app tonight, clicking on login takes me to a blank page. Can’t use the app because I can’t log in. (Source)

Fortunately, the company is aware of the issue and is working to get it up and running soon, however, there’s no ETA.

We are currently experiencing some technical difficulties. Our team is trying to get it up and running ASAP. Apologies for the temporary inconvenience. (Source)

09:00 am (IST): Multiple NordVPN users are unable to login and are getting a ‘500 error, Sorry, something went wrong’ message when trying to login (1, 2, 3, 4).

The issue has been acknowledged and as a workaround, NordVPN team recommended affected users to change their password.

Hello, Jared. Apologies for the inconvenience. We seem to be having temporary issues with NordAccount. Please try changing your password and check if the issue persists. -A.Z

06:00 pm (IST): The login errors seem to have been mitigated. Those who are still unable to log in can try the workaround suggested above.

03:22 pm (IST): NordVPN is again down and users are unable to log in (1, 2, 3). The issue has been acknowledged and is under investigation.

05:10 pm (IST): NordVPN login issues are now resolved.

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